PCW COMPUTERS

They ran a diagnostic and told me that the problem was with the motherboard. I gave permission to attempt a repair, they later called and said that they were not able to fix the problem. I picked up my computer and took it home, only to find that it would not turn on. When I called back, they informed me that the repair had ruined the chip and that I would not be able to turn on the machine. When I asked why no one had informed me either before or when I picked up the computer, they had no answer, but said that I could bring the machine back in to have the hard drive backed up. I can't believe that knowing that the repair they were attempting could fry the motherboard, they didn't back up my data first, let alone tell me what they had done when I picked up the machine! I'm taking my computer elsewhere for the data retrieval. I will never use these folks again.

I went to pick the laptop up on 3/29, turned it on at the service counter, and found that the problems still existed. I asked for an explanation and the counter rep. called a technician forward to explain. The technician (who had apparently doen the "work") claimed that it took more than a week because I hadn't provided a power cord and they had to order one: I believed he was lying and asked him why he had to order a power cord for the very popular ThinkPad and he just blamed me for not providing one. I asked why he just didn't call me so I could get mine to PCW within an hour. (I thought I had taken the power cord home with me in my computer carrying case when I left the computer there on 3/22 ... see more below*). The technician told me he had called several times, but I was NEVER called by PCW for ANY reason, not even to tell me that the job was complete. I then pointed out my printed repair request to the technician, and he obviously had not even looked at it. He went on blaming me for all kinds of unrelated/invented things and did not address the delay, the failed repair or the total lack of professionalism. *More regarding my computer carrying case: It turns out that I had actually inadvertantly left my carrying case with my power supply in its outer pocket at PCW 3/22, so it was at PCW all the time. I realized 3/29 (after picking up my computer) that I didn't have the case and so didn't have a power supply to use with my minimally functioning and unrepaired computer, I was at wits end trying to find the bag and especially the power supply. After stressing for a week after I had picked up the computer, I finally called PCW in desparation (I believe on April 2) to see if I had left it there (expecting the answer to be "no") and they answered that they had it (at least they were honest about this ... but not smart or professional ... my business card was plainly visible in the case yet they either had never bothered to look inside the bag or, if they did look, they never botherd to contact me at the phone number or e-mail or physical addresses clearly on display on my business card showing throhg its visine window.). This was a miserable experience that set me back weeks, did not solve my problem and treated me like dirt. I recommedn that people stay away from PCW ... don't waste you time.