H2O IRRIGATION SOLUTIONS

We signed a contract with H20 to install a sprinkler system on our property at the end of July 2020. We gave them a $4,000 deposit check and they told us they would be able to come out in the next 2-3 weeks. They had one excuse after another. We got another email stating they would come out the 2nd but no later than the 3rd week in September. We got another email stating they would install on Oct 2, 2020 or Oct 5, 2020. H20 called to see if it was okay to leave equipment in our driveway on Oct 1st and we said it was fine. We had the utilities marked by GPRS that we paid $600 for on Octoberf 1st. No equipment showed up on Oct 1st. I emailed H20 to make sure they were coming. I received a confirmation email on Oct 2nd stating they would be at our home on Oct 5th. I called them on Oct 5th when no one showed up to our home by 11am. The owner Dominick never called us back. This company is highly unprofessional. Don't waste your time with them. I called them back Oct 5th around 2pm because we never heard from Dominick and told them we wanted a refund. They said they would put the check in the mail but because they had lied on numberous occasions I put a stop payment on the check. I have never dealt with such an unprofessional company. They are the worst.

Dominick visited our property and provided an estimate immediately. He came back to discuss the job and was very thorough and answered all my questions. Unfortunately we were unable to have the work done because of an unexpected financial crisis. I will have his company do the work eventually. He was very professional..

They came late to the appointment we scheduled. Told me they would provide a quote within a few days. Follow-up with them several times via phone and email. Never received a quote or an acknowledgement.

I prefer not to write a negative review but this experience compelled me to do so. It went terribly. They were late, unresponsive, delinquent, rude and misquoted both price and policy. They tried to get me to replace nearly 75% of my system at a very high cost. When I pointed out the discrepancy in their pricing from what they initially told me, they acquiesced, but still did not reduce the over all price. They shifted the pricing to other aspects of the job. When I later asked for partial work to be done they tried to charge me for items that initially were quoted as free. When I pointed that out, the last response I got was abusive and unprofessional. After I checked the system on my own, I found that the information I received from H2O seemed wrong. I called another company and found that in fact, the damage over the season was minimal compared to their assessment.. Good thing I called someone to verify the information, or it would have cost me a fortune to fix something that did not need fixing.

They are excellent.