Duct & Vent Cleaning of America Inc

unknown

DO NOT USE, extremely unprofessional and do not stand by their work. We hired Duct and Vent Cleaning of America to clean our AC ducts. First, they showed up missing some of their equipment. Upon eventually completing the job, they left dirt all over our rugs and dirty hand prints on the ceiling next to each vent. At that point, we just wanted them out of the house. After they left, we turned on the air conditioning and the ceiling began to leak right under the AC unit in the attic they had just cleaned. When we called the company, they said it wasn't their problem, that it was just a coincidence that the unit started leaking right after they worked on it and we needed climb into the attic and fix it ourselves. Our attic is an unfinished area in the eves of house that needs to be accessed by ladder (10 ft ceiling), and the AC unit is the only thing up there. I explained I was going through chemotherapy and climbing into the attic was not an option and they replied that I needed to ask a friend to do it because they weren't coming back. After repeated calls, one of custom service people admitted that the managers won't even consider sending a team back to fix any issues they cause unless they have another paying job in the area (and they didn't have anything scheduled for our area). We had to pay someone to clean the rugs, have to fix the water damage in the ceiling and need to have someone fix the unit. Duct and Vent Cleaning of America just keeps saying it was a coincidence and won't address any of the problems. They said they asked their cleaning crew and the cleaning guys said they didn't make a mess or break anything, and they take the word of their workers over the actual evidence provided by the customer. A terrible experience!

A crew of 2 showed up on time and on a Saturday. They worked hard, cleaned up, and were very respectful.

They arrived a bit late and were here for 1 1/2 hours. Not nearly enough time to clean the 24 ducts we have. One guy seemed to know what he was doing, the other walked around aimlessly and seemed to have no idea what he was doing. Well it turned out, he did not know what he was doing. They were supposed to remove all duct covers to clean inside and out and he only did the returns. When the salesman called to check on the work I told him I believed it was not done properly, he sent out another team and some "supervisor" to check on their work. The supervisor arrived after the second team had already left and did nothing to actually check the work was performed properly. The second team confirmed the initial work was not done properly and apologized. Frankly it was too little too late. Even the salesman talked me into "sanitizing" an additional service I neither needed or wanted and did not know would be an extra $75. I would absolutely NOT recommend this company.

The phone operator was polite. The price estimation was done over the phone, the person who talked to me was knowledgable, polite, and professional. He scheduled a service appointment the next day, I was pleased that he was able to give me a quick turn! Overall experience was good, pleasant and price was reasonable. I will use them again.

Kim quickly assessed my situation: small cape,forced hot air heat, exposed metal ducts in unfinished basement to ST floor only, with 6 vents and 2 registers in walls. No need for estimator to come and see. Sent detailed contract with estimate and terms which I signed & faxed back, also sent fact sheet on Environ, sanitizer. (sanitizer was optional). No push, just facts. Booked within 1 week at convenient time from 12-5 pm. Two men came at 12:00, were professional, nice and efficient and left at 2:00 pm or so. Moving the furniture an "arm's length" from vents my responsibility, but they left things clean. Post vacuuming 2 plates were not flush with wall, when I mentioned it, Mike got 2 longer screws and secured them. Final walk through with Dave, he had added additional bolts to secure access port, and more tape to prevent leaks. I used checklist downloaded from EPA, he had company checklist which I reviewed & signed. I did detect the EnviroCon upstairs, but no problem! Good experience.