Reviews
4.89 Reviews
Showing 1-9 of 9 reviews
Erik S.
05/2016
locksmith
 + -1 moreExtremely rude discourteous and absolutely no customer service. I would stay far away from this establishment, there are much better locksmith on Angie's List I would never call them again
Description of Work: I had a 9 a.m. appointment, Roger called and said we're coming at 9:30. I told them there must be a mistake, because I made a 9 a.m. appointment knowing that I have to leave at 9:30. I was told "well then we're not coming out today" in a rude tone I reluctantly said let's reschedule for next Saturday at 9 a.m. the owner actually told me that we can't get there at 9 didn't even give me a chance to respond and told me" go find someone else!" and he hung up on me.
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$100
Helene N.
02/2016
locksmith
 + -1 moreunknown
Description of Work: changed locks on a unit recently bought
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Yes, I recommend this pro
margaret B.
10/2014
locksmith
 + -1 moreunknown
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Yes, I recommend this pro
$100
Bill and Cathy R.
08/2014
locksmith
 + -1 moreLock was loose/shakey, door knob broke off, and door stuck badly. The employee had to make a new spindle for the door knob, took the lock apart and reassembled/tightened it, and got the door smoothly opening/closing. This door has been tricky/bad for about 30 years and now it works great. Their standard fee is something like $55 for the visit plus about $100 per hour. That's seems like a high rate per hour, but I really appreciated they came to the house within 45 mins of my call. This was a huge help as I was able to get the work done before traveling.
Description of Work: Repaired an old mortise lock on front door.
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Yes, I recommend this pro
$208
Betsy B.
07/2014
locksmith
 + -1 moreWe have been happy with them. They also did a key for my car once. That was not the last time we have used them. We have used them since, but they made a key that made the car run as well as the one that I could get in the car with. The price seems kind of expensive to me. We have always gone to them. They have not come to us, but we never have to wait very long there.
Description of Work: For locksmith services, the one we use is Cross River Lock. My husband got me a house key the last time we have used them.
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Yes, I recommend this pro
Michele P.
06/2014
locksmith
 + -1 moreunknown
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Yes, I recommend this pro
Joel M.
09/2013
locksmith
 + -1 moreInstallation went well, they did a professional job.
Description of Work: I had a combination lock installed on my door. They did a good job, but they are a bit pricey. The labor costs are not unreasonable, but they charge the full retail price on parts, which in the case of a combination lock is double the price you can get it for on Amazon.
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Yes, I recommend this pro
$400
STACEY G.
05/2013
locksmith
 + -1 morevery smooth...no issues; I made the appointment on Thursday; CR Lock came on Saturday right when indicated,
Description of Work: Rekeyed four household locks, including a rebuild of one...plus key copies
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Yes, I recommend this pro
$180
melissa M.
04/2013
locksmith
 + -1 moregreat experience overall
Description of Work: locks rekeyed, deadbolt installed
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Yes, I recommend this pro
$180
Contact information
177 Main St Ste 11, Norwalk, CT 06851
Licensing
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*Contact business to see additional licenses.
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Service Categories
Locksmiths
FAQ
CROSS RIVER LOCK is currently rated 4.8 overall out of 5.
No, CROSS RIVER LOCK does not offer free project estimates.
No, CROSS RIVER LOCK does not offer eco-friendly accreditations.
No, CROSS RIVER LOCK does not offer a senior discount.
No, CROSS RIVER LOCK does not offer emergency services.
No, CROSS RIVER LOCK does not offer warranties.
Contact information
177 Main St Ste 11, Norwalk, CT 06851