RJ Riquier Inc Plumbing Heating A/C

RJ Riquier installed a new Triangle Tube Excellence Natural Gas Boiler for a fee of $9,260.00 in August, 2014. From day one it didn't work properly, providing little heat. There were several visits by Mr. Riquier to check the problem but he could not figure it out. At one point he decided that the external temperature sensor was at fault and disconnected it for the winter. This device is key to the energy efficiency of the boiler and disconnecting it did not make the boiler work any better. All winter long I had to sleep with the house too warm at night because during the day it took at least five hours for the house temperature to climb back up to 72 degrees from a setting of 67 degrees overnight. I was also running an electric space heater during the day because sometimes the house couldn't recover to 72 degrees at all without the additional space heater warmth. The boiler vent was covered in icicles and I had to chip the ice off to be sure fumes would vent properly. At the end of the winter Mr. Riquier decided that either I did not have enough baseboard to adequately heat my home and/or my heating pipes were not configured properly. I have lived here for 35+ years and never had inadequate heat before. In April he wrote up a quote for $1950.00 to "Re-Pipe Main Heating Zone." Luckily I didn't waste another $2000. The day before this job was to proceed I heard of another contractor who understands the electronics of the newer, more high-technology boilers. In one hour he had reconnected the outdoor sensor, reprogrammed my boiler, and the heat was blasting through my house. When I thanked him profusely, he looked at me in disgust and said, "All they had to do was read your manual." I have no doubt that the Riquier company can provide adequate plumbing services but I would not trust them to install or maintain any of the new heating and air conditioning systems that require basic knowledge of electronics. There they are sadly lacking and in my case they were not willing to admit it.

The first service call 6/14/2013 was responded to promptly. Cost for repairing leak was $100.00. However the service man left the refrigerator sitting in the middle of the floor for my wife to deal with. Very unprofessional. 10 days later, 6/24/2013 time for 2nd service call. TWO men came to the house at the time specified. This was to replace the supply valve behind the refrigerator. This work ended up costing $174 for TWO men with the cost of the valve at $24. Clearly this was a ONE man job, 2 people couldn't fit behind the refrigerator. The real irony is, it appeared that this repair person REPLACED THE SAME six inch piece of copper pipe with plastic that supposedly the first person @$100. had previously fixed. In summery while we are pleased to have this small leak repaired the costs seem excessive for such a small job especially with us buying the filter. And the short time required for the repair in each case we would have expected a cost of $150. for materials and labor, not a total of $274.00 As you can tell we are disappointed, we sent them a letter telling them of our disappointment, with no response. As things stand now we would be highly reluctant to use their services again or recommend them to any others.

The estimate process was very professional and we felt the company was very knowledgeable. However, the estimate was too high for us to continue the project..

Showed up for estimate on time. Started work on time. Everything went fairly well, A part was defective and they got us a replacement part. Very professional. Kept us in constant phone contact and always returned our phone calls. Always cleaned up after themselves, even vacuuming after every job. We had a problem with our rebate from the State of CT and they took it overand got our rebate. Would highly recommend.

I had no problems with this job. The work done was competent, the boiler was back up, the price was reasonable, and my tenant was happy to have the heat back on!

Without investigating any pipes or outlets, Allen told me that the hot water heater would need to be replaced. I ok'ed the replacement and was assured it would be done that day. I came home that night and had no running water at all. Apparently he had messed up my radon mitigation system, which was no longer returning water into the system. I called Allen that night. He did respond, but he had no clue how to fix the mitigation system (further, he blamed it on "his guys"). We had to call the environmental people to come out and fix it. Once we finally got everything up and running (two days later), we discovered the hot water was WORSE than before the new heater. He told me that his people don't test the water after they install a heater. He told me the next day that there was some sort of problem with my faucets, which were blending hot and cold (his words, not mine), and he was ambiguous as to whether he knew how to fix this or what it would cost to do so. After telling me the bill for his services (which, to his credit, also included the toilet and faucet, which were fixed to my satisfaction) had already reached $1400, I told him not to come back. I suspect that this man saw a young couple like myself and my wife and suspected he could make an easy sale. Every time something went wrong, he would blame it on someone or something else and he would never say "I was wrong" or even "sorry," which would have gone a long way.