Klaus Larsen LLC

Roof Replacement

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Provider called 2 hours before scheduled service time to inform me that he looked on Google map, and the roof on my regular Colonial house is too steep. The deal is limited to roofs of a certain pitch, and mine is too steep, and an additional $150 is required if I want to have the roof inspection done. I declined and they offer to refund. As they are only relying on Google map view, they could have easily checked before making an appointment and let me know earlier, rather than calling 2 hours before the appointment when I had scheduled my day to meet with them.

I wanted the deal to fix minor repairs. There was nothing done. I think it is better to be reimbursed. The deal was not what I expected.

This review is for a roof replacement completed in July 2013. I had forgotten to submit it and left it in the draft folder by mistake. We received an original quote for a roof replacement from Klaus Larsen in 2012 when we first started looking into replacing the roof. They were able to use that same quote for this work which made a really nice price savings over the four other quotes we received. The business manager (Jeremy) arrived on July 12, 2013 for contract signing and told us that they could begin work the following Tuesday. The original contract including a new ridge vent only covering the ridge over the breezeway between the house and garage. We asked if it would be possible to add the same ridge vent to the main house as well so we could plug up the gable vents on the sides. This was added to the contract on the spot and did not impact the timing of the work at all. The contract was signed and we provided a $500 down payment. Our house is a dormered cape with 45% pitch on the front. The entire crew was outfitted with safety harnesses while they worked on the roof and they were very conscious of maintaining a safe work environment throughout the job. The crew of six arrived right on time (7:00 AM) on Tuesday July 16th along with Klaus and got started immediately. All of the materials they needed arrived shortly thereafter. At this point we provided an additional payment covering 50% of the total cost. The old roof was stripped off in less than two hours. By 1:30 in the afternoon they had installed the drip edges, attached the ice barrier and underlayment and brought the new shingles to the top of the roof. Because of the brutal heat they left at about 2:00 but not before cleaning everything around the yard to the point that I would allow the kids to play outside. They were all back at 7:00 the next morning and again got to work right away installing the shingles and ridge venting. By 2:30 they were finished and gone. They left the breezeway and garage cleaner than we had it when they arrived and since the work was done we have not found a single nail or even an old piece of shingle. A couple of days later the business manager arrived to do a walk around making sure that everything was complete and the work was satisfactory. Here we provided payment to cover the rest of the contract. There were absolutely no hidden fees or extra expenses. Everybody on the crew was very polite, hardworking and made less noise than my kids do on a regular basis. I would not hesitate to recommend Klaus Larsen and his crew to anybody in need of a roof, they are a pleasure to work with. I would strongly encourage people needing a roof to at least bring them in for a quote to see how they measure up. They provided us with valuable information about what was involved with a roof replacement and the options available to us.

Job went very quickly. Clean up was excellent. No damage to bushes or lawn. This is an old big house with many attachments and seams and flashing and all went very well. Wanted gutter guard but roof too irregular to install so gutters were stuffed with black porous material which seems to work well.

He's great. He was on time. All the work was done right. I'm very impressed with the people that did the work.

Jeremy, the customer care rep, arrived on time and gave a thorough and complete estimate. It was clear he's knowledgeable about roofing, and when I called with half a dozen follow up questions he was prepared to answer those as well, referring to supplier recommended practices where necessary. The entire job from stripping, repair, reroof (including ventilation system) took less than two days. The area was left spotlessly clean.

Klaus and his crew did a great job putting a new roof on my rental property.His price quote was very competitive, especially the price for replacing any damaged plywood underneath the existing asphalt.The house was very old and we discovered that nearly every singe piece of plywood needed to be replaced due to old and rotted wood. The fact that Klaus kept this part of his bid low and fair, he saved me tons of money compared to the other quotes I got. I liked eveything about my experience with Klaus and I would have no problem reccomending him. In fact I plan to use him again for my future projects.

Before we signed with Klaus to install our roof, we did a lot of research. His bid was clear and provided the most detailed, specific information than any of the 4 other written bids we received. It allowed us to be knowledgable and ask good questions of the other bidders to ensure that the bids we received were on comparable work. For example, most bids included lead flashing, while other bids included copper flashing. There is a big price difference and we were able to discuss with Klaus the pros and cons of using copper to decide if we wanted to incur the cost (we didn't). Klaus was patient and professional in providing me with further information to my many questions about aspects of the bid such as attic venting and the type of fan to use. This allowed me to make an informed decision. He also helped us connect with a mason with an issue about our chimneys that clearly needed repair prior to the the commencement of the roof replacement. His work crew was extremely hard working. They put in long days and completed the entire job in three days. They were respectful of our property - protecting all the shrubs around the house. They were meticulous in their clean-up. Klaus himself was on the job, not every minute, but enough to be overseeing the work on a consistent basis. He was up on the roof with his team both supervising and helping complete some of the work himself. Our home looks beautiful with the beautiful new roof Klaus' assistant helped me pick. This weekend a neighbor stopped by who was watching our roof being installed as he drove by the house and saw the completed work. He was so impressed that he wanted to find out more about Klaus. Needless to say, I recommended Klaus highly.

Being in the construction field I knew to get multible estimates. I would suggest a min. of six. This is time consuming I know, but if you listen and ask questions you will learn a lot about your upcoming project. Watch for estimates that come in around the same price range, these are the right price. My estimates came back HI--LOW $25,000 , $15,000 , $13,000 , $10,000, $9,900 , $$9,800 . This is exactly why more than one estimate,even if he is your brother-in -law. Ha Ha. I am sure Klaus is a fine roofer but he did not have a sharp enough pencil this time. That said, contractors estimates will vary due to how much work they have and weather they will need to include overtime for their labor force.Klaus was recomended to me and I would not hesitate to ask for his estimate on any further roofing needs. Next time he may be slow and his price will be the lowest. You never know.

He did some work for us in the Summer and Fall as well. He is the best, and a great person to be around.

THEY ARE A VERY DEPENDABLE, COURTEOUS, AND REASONABLE COMPANY. I WOULD RECOMMEND THIS COMPANY TO ANYONE. THEIR STAFF GOT THE JOB DONE VERY QUICKLY FOR US.