Steamatic Inc

Steamatic technicians were very professional and thorough in cleaning out the room and informing us of the status of the room. They did a great job.

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Let's go back to the puff back 5 years ago. I first met with a rep from Servpro. He arrived looking like he'd just come from a pub...stained shirt, 1/2 untucked, sweaty and overall unprofessional. Then I met with Steamatic whose rep looked like a neurosurgeon who had just come from surgery ~ sterile. The rep was courteous, professional, articulate, informative and compassionate to my home needs, scheduling, etc. No brainer, I chose Steamatic. When I told the Servpro rep that I had found alternate remediation providers, he was miffed, rude and offensive. Steamatic were the first onsite and the last to leave (both disasters). For the puff-back, they referred me to all necessary contractors (engineers, etc.) to best handle my remediation and insurance claim. For the frozen pipe, their equipment was placed and maintained 24/7 (weekend stop-ins, etc.) for almost 3 weeks. They handled the commercial dry cleaner to come out and, if and when they could not be onsite, they contacted me to assure me that they would be out the next day but should I need anything I was assured they were available 24/7. What went wrong? I didn't take their advice to handle a private adjuster and a general contractor. The burst pipe remediation was a job that appeared to be manageable by me at the onset (I was home, and the water was shut off within hours of the pipe bursting). The insurance adjuster sent by my company was outsourced due to the horrific winter we had and lack of available adjusters. Said adjuster neglected to report that the hardwood floors on the lower level were also damaged (and the entire level floors would have to be refinished due to no break in the hardwood flooring). My plight to have a fair claim pay out was unending from then on. Steamatic were the professionals I sought for advice and they patiently and steadfastly helped me with each hurdle. Steamatic was fairly priced and the company overall was professional, thorough, job work comprehensive and communications with me throughout each phase of the remediation exceptional. The price was on point to their quote and, in one stage of the work, they noted that we had both neglected to list an area on the original walk through. Steamatic did that work at no charge. Most notable was the company no-funny-business policy that I have come to value and respect. I suggested they include the private labor fees I paid out on their statement to the insurance company and we'd settle later. Their mission to provide honest, fair and actual rates was reflected in their firm denial of my request. Notable integrity and responsible corporate handling. The staff were qualified, trained, certified professionals who genuinely enjoy their work, their company and helping customers get their homes back to the condition it was in prior to the disaster. It is no wonder that Steamatic is the contractor used by countless hospitals, academia, major corporations and government institutions spanning the state. As a former Fairfield County resident and longtime New Haven County resident, I endorse Steamatic as the ONLY remediation service contractor to consider. No holds barred.

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They did an excellent, efficient and expeditious job.

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Very good, they were very good. They did the job well and their prices were good.

We had Steamatic come out for a mold estimate. The scheduling of work however was not favorable for us as it was two weeks out, however they were professional and provided an estimate of what the repairs would cost. I am unsure if they knew exactly where the problem started with water leaking.

Vincent and his crew worked with us in every possible respect to remove, sort, and clean the contents, and then did a meticulous job removing the mold from the structure - the inspector from the insurance company was very impressed. Vincent coordinated with the adjuster, subcontractors, and our mortgage holder to help expedite and complete all the arrangements and paperwork, which was essential for us as we don't reside in CT. Because we use the house partly as a short term rental, it was essential to get the job done as quickly as possible - but completely, too, as we cannot risk our guests having any health problems. It was a long, tedious and stressful process for us and for Steamatic, but Vincent and crew were absolutely reliable, thorough, professional, and easy to work with despite the enormity of the job. We cannot say enough about the tremendous work Steamatic of CT did for us. We now have an absolutely clean basement, and although we don't recommend this kind of disaster as motivation, it sure forced us to downsize and organize our stuff! We hope never to need this type of service again, but we will surely use Steamatic of CT again for more ordinary jobs, and we can recommend them without reservation.

Steamatic has been cleaning my families rugs for a few years now and I highly recommend them. They are very professional, courteous and do an excellent job. I couldn't be happier with my rugs after being cleaned by Steamatic!