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HARDER KITCHENS & BATHS

1.0(
1
)

Kitchen and Bath Remodeling, Decks and Porches

About us

Full Service Kitchen & Baths Center

Business highlights

36 years of trusted experience

Services we offer

Full Service Kitchen & Baths Center

Amenities

Senior Discount

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Accepted payment methods

Check
MasterCard
Visa

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
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Showing 1-1 of 1 reviews
CARL L.
02/2012
1.0
home remodeling
  + -1 more
The installation was done by Harder's father (Joel Harder) did a superb job. He was courteous and professional. Chris Harder however was very difficult to deal with. Harder ordered two different style door fronts for the vanity then claimed that we ordered them. We did not. This minor problem rapidly turned into threats and bullying. We were not pleased with this behavior. He then threatened to put a lien on our home over a $50 item that he screwed up. Chris Harder called repeatedly and yelled obscenities and threats at us. We will never do business with them again even though Lisa Harder is an excellent designer and was helpful to us. Chris Harder is just too difficult.
Description of Work: We rebuilt an entire bathroom including new tub, toilet, vanity,sink, fixtures, floors, walls and ceiling.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$12,500
Response from HARDER KITCHENS & BATHS
Customer contracted Harder Kitchens & Baths to do a complete remodel of his bathroom. Everything went well - but the vanity was delivered with the incorrect door style, which once brought to our attention, was corrected at no extra charge - no extra charge even discussed. Up to this point there where NO issues between the customer & Harder Kitchens & Baths. On final day of project Joel Harder received the sign off from Mr Landon - that everything was completed to his satisfaction. Joel Harder asked for final balance which was due on last day of job, customer told Joel - " he couldnt find his checkbook and he would mail the check to the store". Of course the check never arrived. I called the customer to discuss not recieving last payment and he stated that he was not paying the last installment due to his tub making "sounds". So we made an appointment to evalute the situation. Joel & I arrived at his house and the customer stated that his tub was not level and made noises "everytime he was in it. At this point the customer got in the tub and jumped up and down - but NO noise. Joel then checked the level of the tub and showed Mr Landon that the bubble was dead center and the tub was 100% level. At this point the customer insisted that I get in tub and jump up and down but again NO noise. So after reviewing the levelness of the tub and the noise factor - we all including the customer came to the conclusion that there was NO issue with the tub. At this point I asked the customer for the balance due and he started yelling and cursing at me not at Joel. I then stated " ok no problem - if you are not going to pay last installment I will be leining the property. At this point the customer took the check out of his shirt pocket - already written out and prepared - and threw it at myself. Harder Kitchens & Baths did everything in its ability to satisfy this customer, but some people can not be satified. And at a point in the work relationship you have to lay down the law and tell them how it is - some people just dont like to hear the truth. Our past customers have nothing but great things to say about us. We work on referrals almost 90%. Harder Kitchens & Baths reputation within the industry is stellar. We are concerned that we didnt end our relationship with the customer the way we expected but in our opinion he was not a customer we could have satisfied.

    Contact information

    333 WASHINGTON AVE, North Haven, CT 06473

    Service hours

    Monday:
    9:00 AM - 3:00 AM
    Tuesday:
    9:00 AM - 3:00 AM
    Wednesday:
    9:00 AM - 3:00 AM
    Thursday:
    9:00 AM - 3:00 AM
    Friday:
    9:00 AM - 3:00 AM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    Kitchen and Bath Remodeling,
    Decks and Porches

    FAQ

    HARDER KITCHENS & BATHS is currently rated 1 overall out of 5.

    Monday: 9:00 AM - 3:00 AM

    Tuesday: 9:00 AM - 3:00 AM

    Wednesday: 9:00 AM - 3:00 AM

    Thursday: 9:00 AM - 3:00 AM

    Friday: 9:00 AM - 3:00 AM

    HARDER KITCHENS & BATHS accepts the following forms of payment: Check,MasterCard,Visa
    No, HARDER KITCHENS & BATHS does not offer free project estimates.
    No, HARDER KITCHENS & BATHS does not offer eco-friendly accreditations.
    No, HARDER KITCHENS & BATHS does not offer a senior discount.
    No, HARDER KITCHENS & BATHS does not offer emergency services.
    No, HARDER KITCHENS & BATHS does not offer warranties.
    HARDER KITCHENS & BATHS offers the following services: Full Service Kitchen & Baths Center

    Contact information

    333 WASHINGTON AVE, North Haven, CT 06473

    Service hours

    Monday:
    9:00 AM - 3:00 AM
    Tuesday:
    9:00 AM - 3:00 AM
    Wednesday:
    9:00 AM - 3:00 AM
    Thursday:
    9:00 AM - 3:00 AM
    Friday:
    9:00 AM - 3:00 AM