Empire Paving Inc

It took a couple weeks of my friend and his insurance company calling Empire before anyone even responded. Their "Claims guy" was never available, so messages were left on his voicemail. When he finally was reached, he claimed to not know anything about it (didn't listen to all those voicemails, evidently). He "investigated the alleged claim" (their words) - they never came to look at his vehicle - and my friend got a letter in the mail from them that they were denying responsibility. Evidently, you need a police report for this company to deal honestly with you if they do any damage. My friend will pay for the damage to his vehicle out of his own pocket - and has learned a valuable lesson about trusting people. It's minor enough damage, that it would not be worth his time or effort with this unresponsive company to take them to small claims court. I will NEVER deal with, nor will I ever recommend, Empire because of this. They could have garnered a lot of good will, at a relatively small price, by simply agreeing to repair the vehicle damage. That was all he wanted. If they take so long to acknowledge an incident, and then refuse to step up and take responsibility because they have found an "out" (no police report), how responsible and trustworthy can they be?

They did not do the work, but they did return my call with in 2 hours of my call and advised me that they don't provide residential services any longer.

Company representative failed to show up after initial contact. Upon follow up call, they seemed to have no record of my initial contact. Even after assuring me that they would reach out to me and stop by the jobsite after my second call, they failed to do so. I would consider this to be completely unprofessional for any business.

The work was completed as scheduled, with a slight delay for curb installation due to inclement weather. We have had considerable rain since the project was finished and the drainage is perfect. From start to finish, Scott from Empire Paving was without doubt the best and most responsive, professional contractor I have ever dealt with. He kept us informed and handled any questions or concerns every step of the way. All of the employees were polite, professional and obviously knew what they were doing. It was an outstanding job in every respect and I would highly recommend them!

The entire project took two days and Empire's paving crew was all business. I was very impressed with their professionalism and getting the job done efficiently without damaging my property. I can't say enough good things about Empire. From the time I met with Frank to the time the project was complete was approx. 3 weeks.