About us
Business highlights
32 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Reviews
3.918 Reviews
Showing 1-18 of 18 reviews
Michelle S.
08/2023
remodeling
+ -1 moreWe have been waiting 18 months for these people to come finish the job they were paid to do. My floors are still not finished and when they remodeled the shower, they put a hole in the adjoining wall that they said they would fix but have been ghosting us ever since.
Description of Work: Full kitchen and bathroom renovation.
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Sal C.
08/2016
gutter repair, roofing
+ 0 moreSalesman came to our home showed us license and insurance.he explained the new roofing system .the crew did an excellent job they cleaned up didn't leave one nail which we were concerned with having two dogs gutter guys came to install new gutters that's about it
Description of Work: I had a new roof
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Yes, I recommend this pro
Paula S.
10/2015
fencing, siding
+ 0 moreunknown
Description of Work: New roof which is leaking when it rains heavily. Sales people are relentless wanted to take up two hours of my time selling the company. terrible customer service-does not return call or keep the customer informed. Refusing to accept that the leak is due to their work.
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$9,500
Zaida W.
09/2015
siding
+ -1 moreunknown
Description of Work: "Poor customer service after roof was replaced and financed |
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William H.
06/2015
roofing, siding, driveway pavers
+ 1 moreFrom start to finish they were very professional. The new roof looks great. They were on time ,spotless in clean up, and put back everything exactly as it was on the deck. The price was in line with going rates. They required only a $10.00 deposit and I paid them in full only after it was completed and inspected by me. I have only good things to say about them and would definitely recommend them to anyone and call them to do work in the future.
Description of Work: Installed new asphalt shingle roof. Included installation of ridge vent. Installed over one existing layer of shingles.
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Yes, I recommend this pro
$6,280
Victoria C.
04/2015
siding, driveway pavers
+ 0 moreEstimate seemed high, and since this was a fall project, there was a fair amount of pressure to make a decision and commit to the job "before the asphalt plants close." Once we decided to go with Alcraft to do the job and take advantage of the 0% loan to cover the job, we didn't hear from the company for several weeks, and had to call several times to ask about scheduling. Enough time passed that, by the time the company called us to ask if the could start the job in 2 days, it was a few weeks past the date they had earlier told us would be "too late" in the season to do the job. By that point, we were so frustrated with the poor communication, and certain that the temperatures were too cold to guarantee a quality finished project, we cancelled our contract.
Description of Work: Visited site and gave estimate for job, which was to repave a driveway and add a small parking area for an extra vehicle.
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$15,000
Adam S.
12/2014
fencing, siding
+ 0 moreunknown
Description of Work: Fenced in the play area in my yard. The job went very well had everything done very quickly.
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Yes, I recommend this pro
Zaida W.
10/2014
siding, gutter repair, roofing
+ 1 moreunknown
Description of Work: They replaced our roof, back gutter, and added a leafguard in the front. Overall it went okay but have not received a prompt response to various requests.
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$11,000
William L.
09/2014
gutter repair, siding
+ 0 moreunknown
Description of Work: They replaced the roofing shingles on my parents house.
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Yes, I recommend this pro
$9,500
Scott M.
09/2014
siding, gutter repair, roofing
+ 1 moreSo the original sales person(not a contractor) spent almost three hours at my house with a binder selling me the company, not the work. The after taking 2 measurements he gave me a quote of 17000 dollars for roof and gutters. It IS important to note that the warranty and quality of supplies was top notch. However, as I found out from other contractors, 170000 was a good 7-9000 dollars too high. They do offer an unmatched 0% for 60 month Well Fargo financing option, however the salesman led my wife and I to believe that they were only allowed a few applicants, and their owner turned down a free gift to pass that financing on to us.(sounds a little strange? I thought so). Anyway, the Well Fargo line of credit is available through a whole list of vendors so it wasn't and quot;entrirelyand quot; accurate. The issue, and why I selected another contractor, was that after I called to cancel the contract(yes, you need to sign a contract to get the credit card), another saleman came to my house, he was the manager I guess, and offered to do the work for 8000 dollars less. If it cost 9000.00, why wasn't the only quote I got 9000.00? That is my issue, and why I will never use Alcraft and do not recommend them. For every couple like us doing research, there could be an elderly woman paying over 2 times what the job should cost. Unacceptable. Both salesman were nice however, and I am under the impression they do gfreat work from a friend who used them. I just can't get past the quote shenanigans, it isn't right.
Description of Work: Gave a quote for roofing and gutters.
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$10,000
Geraldine N M.
08/2014
roofing, gutter repair
+ 0 moreunknown
Description of Work: Removal of all layers of shingles, replaced w new shingles, gutters and roof vents. They were on time early AM, completed everything in one day. When they left everything was clean, lawn was perfect, no piece of anything on the driveway, sidewalks, lawn, etc. I definitely would call again for any renovations.
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Yes, I recommend this pro
$13,000
Kristin M.
06/2014
siding
+ -1 moreunknown
Description of Work: We had our roof replaced. It cost far more than other companies would have charged (which the salesman freely admitted), but we went with them out of convenience. The roof does look good, but the promised thorough yard cleaning was anything but that. We're still finding nails and bits of aluminum, and found a whole roll of unused roofing nails in our gutter.
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$10,000
Patricia M.
06/2014
roofing, siding
+ 0 moreunknown
Description of Work: They replaced a double layer of roofing shingles. Then put on a high quality roof that is guaranteed for as long as I own my home. They were efficient, polite and cleaned up afterwards.
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Yes, I recommend this pro
$11,000
Brett C.
04/2014
siding
+ -1 moreOverall the work was good but it was not done well the first time. The was a problem with the roof products they used too - color of shingles was different on some boxes so there is variation.
Description of Work: Replaced roof and repaired water damage
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$30,000
Response from Alcraft Inc
Andrea T.
05/2013
siding
+ -1 moren/a
Description of Work: I cannot speak to the quality of their windows but I was very disappointed by their salesman. He was more suited to being a used car salesman. While he did show me the window & features briefly, most of his time here was spent on just talking to me about random things, making flirty-type comments and refusing to take no as an answer. I ended up signing the contract to get him out of my house. The total price for replacing 10 windows (all average sized - no huge bay windows or anything) never crossed his lips. All he talked about was the monthly price on a 9 YEAR loan. That fact (9 years) only was spoken once. Another tactic was that he offered to have the company make the first 3 payments in an effort to get me to sign. Strangely enough, on the contract he had written one price ($7,250) then crossed it out & made it $7,750. It looked like this was to recoup the first 3 payments. He never asked me about any options I might want (divided lights or plain, for instance). He did not thoroughly review all the documents he wanted me to sign. He also "confidentially" shared with me medical information about the owner's wife which I found completely inappropriate. However, when the owner called me when I cancelled the contract, he himself shared this same information with me about his wife. I have to assume the owner approves of this salesman's methods. This company did come highly recommended to me for their quality and willingness to stand behind their products with their warranty. I have no reason to doubt that but I found their sales approach distasteful, to say the least. When I am ready to replace my windows, I will come back to Angie's List & seek out a company that treats their customers with more respect.
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Response from Alcraft Inc
Richard G.
07/2012
remodeling, siding
+ 0 moreI like that they were very receptive to my concerns. The quality of their work is very good. One thing I didn't like was leaving a mess when they replaced the windows but other than that, everything was fine. One thing they did for me was to help me replace the front screen door. They sent the parts of the screen door to my house and instructed me how to go about it. I was able to do it without issues.
Description of Work: I used the service of Alcraft Inc. to replace the windows of my house. Also, I had a problem with the front screen doors that needs to be replaced and they told me how to go about it.
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Yes, I recommend this pro
Janice B.
04/2012
roofing, remodeling
+ 0 moreRoofing was completed promptly and efficiently. Porch remodeling was done somewhat later but constructed well. Because of a misunderstanding a wooden porch was constructed. When I expressed my disappointment because I was picturing a vinyl covered porch and the fact that we never discussed what material would be used, the company agreed it was a misunderstanding and constructed a vinyl coated metal porch at no additional cost to us. The president of this company is very conscious of making sure that the customers are satisfied with their work. Only negative is that they sometimes are behind schedule but their workmanship is great.
Description of Work: Removed old layers of roofing. Replaced needed plywood. Vented and re-roofed house. Constructed a small porch. Removed old rusted cellar stairs and rebuilt pressure treated wooden stairway.
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Yes, I recommend this pro
$15,000
Richard G.
07/2011
replacement windows, siding, gutter repair, chimney caps
+ 2 moreI had a problem with the screen door they replaced but they were able to take care of it right away. I had them put a cap on my chimney but my chimney isn't a standard size so they had to order it. It took quite a long time but they did get it and put it on as soon as it came it. I think they do a good job and I would use them again if I needed to. They gave me a break on my windows because I was a repeat customer. They always answered my phone calls when I had an issue and they took care of whatever issues I had.
Description of Work: Alcraft replaced my siding and gutters and then I had them back this year to do my windows.
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Yes, I recommend this pro
Contact information
605 Washington Ave, North Haven, CT 06473
www.alcraftinc.comService hours
Monday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/
Service Categories
Siding,
Roofing,
Gutters,
General Remodeling,
Asphalt Driveways,
Fencing,
Chimney Caps,
Windows,
Fencing Driveway Gates,
Kitchen and Bath Remodeling,
Drain Pipe Installation,
Skylights
FAQ
Alcraft Inc is currently rated 3.9 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Alcraft Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Alcraft Inc offers free project estimates.
Yes, Alcraft Inc offers eco-friendly accreditations.
No, Alcraft Inc does not offer a senior discount.
No, Alcraft Inc does not offer emergency services.
Yes, Alcraft Inc offers warranties.
Alcraft Inc offers the following services: Our company offers full home remodeling services such as vinyl siding, custom, energy efficient, windows, roofs, seamless gutters, decks, fences, redesigned kitchens and baths, as well as insulation, driveways or just about anything else you dream of improving in your home.
Ask for details
Contact information
605 Washington Ave, North Haven, CT 06473
www.alcraftinc.comService hours
Monday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PM