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ACME LOCK & SAFE INC

Locksmiths

About us

Acme Lock & Safe,Inc has been servicing the locksmith needs for both residential & commercial applications since 1945. First opened in New Haven by local locksmith,Sam Charm,it has been since been owned and operated by his son,Jerry who joined his dad in the late 70's.He is bonded,insured & registered as required by the State of Connecticut(Reg # LCK0000021). He is also a member in good standing of LAOC & ALOA . Acme Lock services customers in the greater New Haven area as well as most surrounding towns in Southern Connecticut. Acme lock is home based in North Haven.FREE estimates & advice always gladly given. For more info,please visit our website www.acmelock.net

Business highlights

80 years of trusted experience
Emergency Services Offered

Services we offer

LOCKS~SAFES~KEYS~DOOR CLOSERS~EXIT DEVICES~MASTER KEY SYSTEMS~KEYS BY CODE~RESTRICTED KEY SYSTEMS~PANIC HARDWARE~EMERGENCY SERVICE Including Lockouts COMMERCIAL & RESIDENTIAL Sales & Service WE SERVICE WHAT WE SELL

Services we don't offer

We do not work on automotive but will do car lockouts

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
PayPal
Visa

Reviews

4.99 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
11%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-9 of 9 reviews

Lauren T.
11/2017
5.0
locksmith
  + -1 more
Jerry responded immediately, came the next day as promised (calling beforehand to confirm the appointment and his arrival time) and fixed the problem we had called him for. He also provided great detail about how our (very old) locks work and how to keep them in working order in the future, which I appreciated. He was so helpful that I asked him to take a look at a couple other issues (a door that didn't latch and a poorly functioning bathroom doorknob) and he took care of these issues as well. He has been in the business for several decades and this showed inthe quality of his work and ability to understand the problems immediately. It was a great experience and I would recommend him to anyone and be pleased to work with him in the future.
Description of Work: Primary problem was that a key broke in the 100-year old lock of our front door; he ended up helping out with a couple other issues as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Response from ACME LOCK & SAFE INC
Thank you,[Member Name Removed] for your kind words. Very much appreciated.

John D.
02/2017
5.0
locksmith
  + -1 more
Jerry was easy to deal with on the phone and was right on time for our appointment. He completed his work quickly and actually ended up charging slightly less than his estimate. I would be happy to do business with him again in the future.
Description of Work: I am an attorney appointed by the court to conduct a foreclosure sale. The property was unoccupied and I was granted permission to enter the premises on the morning of the auction. I hired Acme to gain access.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from ACME LOCK & SAFE INC
[Member Name Removed],thank you for your trust & kind words. Sorry for my slow response posting this. Jerry

MALCOLM B.
01/2016
5.0
locksmith
  + -1 more
Jerry was very responsive, showed up on time, very professional. Also very friendly and personable. Did a fine job in correcting problem with the front door hardware, and followed up the next day to ensure the work he performed was satisfactory. Overall a good experience.
Description of Work: fixed hardware on front door, cleaned and lubricated, tightened door knob.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from ACME LOCK & SAFE INC
Thank you for your kind words. It was a pleasure doing business with you.

Judith H.
12/2015
5.0
locksmith
  + -1 more
unknown
Description of Work: I went there to get a key copied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$5

Response from ACME LOCK & SAFE INC
Thank you for submitting your satisfaction with the service that you rec'd from me. Jerry

Mark B.
06/2015
5.0
locksmith
  + -1 more
Excellent. Jerry responded quickly and was very upfront with what he could and couldn't do. Unlike others that just show up to assess the problem, he requested photos and asked pertinent questions in advance. He was able to squeeze me in the same day and fixed the lockset in very short order. Overall a great experience and would highly recommend Acme.
Description of Work: Fixed deadbolt on patio french door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from ACME LOCK & SAFE INC
[Member Name Removed], Thanks for taking the time to post a kind review regarding the lock work I performed at your house. It is important to me that you and all of my customers are satisfied with my work. Please contact me if you need additional lock work in the future. Thanks Again. Jerry Charm Acme Lock

peter R.
09/2014
5.0
locksmith
  + -1 more
Because of a security concern I needed to change the locks on my doors to my house. Jerry responded promptly and performed a thorough and professional installation of new locks and new keys. In addition, he was able to offer additional helpful tips and information on making my home more secure. I've used him many times in the past for other lock-related issues and have always found him to quick, reliable and dependable. I have no hesitation in recommending him to anyone needing any lock-related work.. Peter
Description of Work: Re-key exterior door locks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from ACME LOCK & SAFE INC
Thank You,[member name removed] for being a loyal customer for over 20 yrs. It has always been a pleasure working with you. Jerry Charm

Jay J.
08/2014
5.0
locksmith
  + -1 more
Jerry was very responsive with the appointment. He is very knowledgable and gave good advise on what to do with my front door lock. He worked efficiently and the work was done well.
Description of Work: Fixed front door knob and replaced deadbolt.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from ACME LOCK & SAFE INC
Thank you,[member name removed]. It was a pleasure doing work you. Not all customers are this easy to please. Good luck on your new home and family. Jerry Acme Lock Sept 4,2014

Alexandra M.
01/2014
5.0
locksmith
  + -1 more
Excellent
Description of Work: help with changing locks--although he also fix my back door for free (which wouldn't remain closed shut unless locked.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from ACME LOCK & SAFE INC
Thank you, [Member name removed] for your kind review. I apologize for not posting this sooner because I honestly didn't know that I could respond to customer reviews. Hope you are still satisfied with my work. Thanks, Jerry Acme Lock & Safe Sept 4,2014

Bunny D.
02/2012
4.0
locksmith
  + -1 more
Instead of charging me $45, and coming out, they gave me advice. They are mobile and don't have an office, now. They are honest.
Description of Work: I had them to make keys for me and they also gave me advice on how to fix a problem with a lock and key.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0

Yes, I recommend this pro

Response from ACME LOCK & SAFE INC
Thanks,[member name removed]. Free advice and quotes are always gladly given. I try to make every attempt to find a simple solution to simple lock problem via phone whenever possible. Your case happened to be an easy one.Thank you for your kind post. Please let me know if you ever need my services in the future. Jerry

    Contact information

    PO BOX 100, North Haven, CT 06473

    http://www.acmelock.net

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    Locksmiths

    FAQ

    ACME LOCK & SAFE INC is currently rated 4.9 overall out of 5.
    ACME LOCK & SAFE INC accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
    Yes, ACME LOCK & SAFE INC offers free project estimates.
    No, ACME LOCK & SAFE INC does not offer eco-friendly accreditations.
    No, ACME LOCK & SAFE INC does not offer a senior discount.
    Yes, ACME LOCK & SAFE INC offers emergency services.
    No, ACME LOCK & SAFE INC does not offer warranties.
    ACME LOCK & SAFE INC offers the following services: LOCKS~SAFES~KEYS~DOOR CLOSERS~EXIT DEVICES~MASTER KEY SYSTEMS~KEYS BY CODE~RESTRICTED KEY SYSTEMS~PANIC HARDWARE~EMERGENCY SERVICE Including Lockouts COMMERCIAL & RESIDENTIAL Sales & Service WE SERVICE WHAT WE SELL
    We do not work on automotive but will do car lockouts

    Contact information

    PO BOX 100, North Haven, CT 06473

    http://www.acmelock.net