SUDBURY GRANITE & MARBLE

I went to Sudbury based on a friend's glowing recommendation. I was obtaining quotes for granite counter tops in my kitchen and knew what I was looking for. I researched Sudbury online and on AL and decided to stop in after work. I arrived at their office around 2:30 pm and I was the only one there. Two young sales ladies were working. When I walked in, the one closest to the door didn't look up from her computer screen, nor did she acknowledge my presence in any way...no greeting, nothing. When I said, "Hello, I would like some information on granite, a good friend recommended you" she finally looked up, but still did not even say hello! She asked who the person was, looked his name up in their computer system and abruptly took me to the showroom with a clip board and explained their system. I found a slab I was interested in and it was the only slab without a sticker. So I went back to the office and described the slab...instead of walking back with me to actually provide what is called customer service, the 2 girls argued over which slab they thought it was...then the other girl gave me a slab that she said was the same one (it wasn't). They did not walk back with me to confirm the granite name. There was so much that was wrong with their customer service that even though their price was $1,000 less than the company I went with, I was happy to leave. They lost my sale and everyone I know that is in the market for granite I tell them about this awful experience. In addition to the complete lack of customer service, it was just a totally unprofessional vibe...the girl at the door was eating, both employees were wearing sweats and their hair was a mess like they were partying all night. This is what the customer first sees when they walk through the door. It makes me wonder how many other potential sales were lost due to this lack of professionalism. I hope the owners re-evaluate how they do business!!!

The whole experience went very well, from stopping in to look at their huge selection right thru to the installation. Very professional.

My thoughts on the service: 1.They require deposit of half the price at signing the contract and a final payment before the install. No professionals should do it. The final payment should be done after the work is completed and not before. 2. The templet was done electronically by laser scanning. I would prefer the old way by making templets with wood . My range was in place when templar came in and countertop was installed. But when I wanted to replace the range I had to cut the edge of granite because the spacing between edges was not even and non standard, on the angle not square. But the space for the range should be a standard size like 36 or 36.5 inche so the range future replacement is possible without extra work and costs. 3. When the two edges of granite countertop meet there should be a mechanical common ledge for both plates so the edges don't shift vertically in the future. That was not done. (I had that incident in my old house where one plate shifted down and I had 1/16 of an inch vertical dislocation, and Sudbury granite did installation) Even if they do not want to do it they should insist on having it done to call it a professional installation. Otherwise everything else is an OK. If There is a recommendation for that outfit, the above points should be addressed and renegotiated.

We remodeled our kitchen and part of the the remodel was adding a large island to the existing 12 X 12 "L" shaped kitchen. During the process we decided on River Bordeaux granite. Not many granite yards carry this particular granite. We received four prices that ranged from $6,000 - $7,000 from other well known granite fabricators. I searched google for the granite and Sudbury Granite was on the list but I'd never heard of them. We decided to check the place out and our time there went very well but then we braced for the price. The granite, large stainless sink, with wire sink rack and drain, installed for less than $5,000. we thought it was too good to be true but after meeting Robert Kennedy and the girls in the office it just felt right and decided to take a chance and made the purchase. I am so glad that we took a chance on Sudbury because everything went great. We love the granite and the price and would highly recommend Sudbury Granite!

I shopped around and learned that all granite providers are not alike in their services. I was very pleased with Sudbury and everything they said they'd do, they did within the time frame and price quoted. The day of measuring, the technician was prompt, courteous and did an excellent job. The day of installation the technicians were very meticulous, and the finished product was nicer than I hoped it could be. I would highly recommend them and definitely use them again.

I strongly believe that this is a "hit or miss" company. When there are no glitches, they're fine; when there's a problem "it's not their fault." The fact that all personnel are limited English proficient does not help. I was lured there by a promotion for bathroom vanity countertops. The program offered a very competitive price for the fabrication and installation of a stone top and undermont sink. Stone selection was limited to the remnant yard under the program. However, they allowed me to select from the premium slab area at no extra cost. That was good. I made a selection. The decision process for an edge style was long and confusing given the language issue and that they were unsure of terms. On measurement day i was asked what lenth of overlap I wanted. I asked the measurer/installer for his suggestion. He said one and one half inches is standard. It is NOT. Standard is one-half inch or under. It looked wrong immediately when installed and has taken nearly a year to get used to it. Three holes were drilled after installation for two faucets and a spout. They drilled incorrectly - totally out of allignment. It looks like an amateur did it. I called the manager and asked her to look at it, She sent back the installer who said it should be remade. I called the manager to ask what (if any) charge there would be to correct their mistake. They wanted about 50% of the original cost to correct their error. I said that was unsatisfactory. She told the installer to take pictures. I called back several days later and she said she saw no problem in the pictures. They would not repair or replace without additional funds. Fortunately I withheld some money and was able to get a professional to correct the faucet hole issue. Bottom line: if you're not happy with their work, they are very rude and uncooperative.

It was fine. We didn't use them because they were higher.

From the initial meeting in the office to the final install, the process was very professional. They helped guide us through the process of picking the stone, getting the perfect layout. The installation was on time and done above expectation. Would use them again and highly recommend to any one looking for granite.

We went to Sudbury based on a reference from our real estate agent. We selected the granite and they came out and measured. Very soon after that a potential buyer said they did not want the granite and were happy with the existing Corian counters because they were likely going to totally remodel the kitchen anyway. We immediately contacted Sudbury to cancel the order and they were extremely helpful. Fortunately they had not started cutting the granite yet. They cheerfully canceled the order and said they would keep the templates available in case we wanted to restart the order. As it turns out, the deal fell through and we are renting the house out for now. With all the time we spent with the Sudbury folks selecting the granite and all the time they spent in measuring and prep work, they definitely lost money on this deal. But they continued to treat us as valued customers and obviously looked to the future - good people with excellent customer service skills. When it comes time to install the granite in that house or our new one we would never consider any firm but Sudbury.

They did everything perfectly, and we had no problems with the work. If there were any issues, then they took care of them immediately which we appreciated.

They didn't cut the granite to our specifications, and I had to go back and forth with the company to reach an agreement on the issue. Other than this mix up, everything else was perfect. I just disliked that I had to argue with them about getting a reasonable price for the service after their mistake.

Everything was great! The installers were efficient and did an excellent job. Furthermore, they responded quickly if I had any questions or problems.

I looked around at several companies for countertop. There were some crazy prices out there. I felt Sudbury was very reasonable and efficient. They shipped my countertop from their manufacture in Massachusetts directly which cut down on time. They also eliminated the middle-man doing it that way.

The project was a disaster. We should have known better because they were rude from the start. During the countertop installation, they moved our sink from the proper position leaving a very obvious gap between the cabinets and the sink. To fill the gap, they jammed in some shims, which poked out along the edge of the sink. Nice look for a new kitchen! They blamed the cabinet installer for this and didn't provide any solution or apology. They also did a very messy job on the caulking, which they tried to fix, but made it worse. Additionally, they cut some of the stone in our kitchen, coating the entire house with a fine dust. I later learned that you should never cut stone indoors because you shouldn't breathe the dust. There were other problems that they refused to address. We would not recommend them and we know of other customers who had similar problems.

Excellent, from choosing the stone to templating to installation, the company was knowledgeable, efficient courteous and fair in pricing. They came when they said they would, called the day before with an approximate time of arrival and arrived on time. Expert installers they cleaned up after themselves. It was a very positive experience from start to finish..