New Britain Appliance

Terrible. Roger came replaced part took money refrigerator don't work. 4 month of asking to come look at it. He actually never picked up a phone but I was able to communicate with him by text where he scheduled with me several appointments with no show. I'm done with his service never use him again. It's just friendly advice for customers find yourself more responsible service

Scheduled service on a refrigerator ice maker and Roger came out and said he fixed it (didn't get fixed) and payment was made, however, the ice maker still never made ice which was the issue before he came. He let us know he ordered a kit from the company which would arrive by mail and he would come back out. It has been several months of texting back and forth about the kit but he has stopped responding. We aren't going to stop so just get back to us Roger

Roger really knows what he is doing! He was very professional, on time and got the job done quickly. He offers high quality service at a reasonable price.

not able to fix.

unknown

unknown

unknown

unknown

I told the tech that I felt I was being gouged and wouldn't pay that much when I was expecting a bill of about $100-125. Tech gets mad, leaves my tenant's oven dismantled and exits. WOW. I spoke to the owner who agreed to waive all charges, but my tenant's oven remains dismantled and inoperative. My opinion is that I cannot recommend this company and will never use them again.

see above

unknown

unknown

They were very prompt and technically competent. They did not fix my problem, but they did tell me what was wrong. It turns out there was nothing wrong with the appliance, but possibly with the circuit. The technician indicated that there was no power reaching the appliance. I then had the circuits checked and everything was sound. The appliance still isn’t working, but I think his diagnosis is probably right. I still need to figure out the origin of the problem. On a side note, we never confirmed an appointment and two days after I placed the order, a technician showed up at my door for the service call and I was very surprised.

unknown

unknown

Keith, the technician, seemed unaware of the $74.00 large appliance repair deal. He charged me an additional $84.53 for the service. I explained the $74.00 deal to him but he insisted I owed more. Not wanting to argue with a stranger sitting in my kitchen I wrote him a check. After he left I called Roger at New Britain Appliance. Roger was my initial contact to set up the appointment and I believe he is the manager. I told him my story and he told me he would get back to me. It took a while but he finally called back. He stated the technician told him that he had installed a new heater in my fridge and that was why he charged me. I explained to Roger AGAIN that the tech had installed a 6" copper wire to my existing heater NOT a new heater. Now he tells me he will speak to Keith again at the end of the day and get back to me. Well, he didn't. I called him again the following Monday and he told me he would be returning my check. He was less than charming and did not apologize but did ask me to write a review on Angie's List. Here it is and I am still waiting for my check after 3 weeks.

Came on a Monday and was able to get one of the parts needed by the next day and the machine was then operable. The door also needed a hinge and, when that arrived, he came back to install it with no extra service charge. I was pleased that I was able to have the machine operating within two days of the problem.

Came to the house before scheduled time which was no big deal (actually appreciated). Actually, I called him to provide updates about the refrigerator but wanted him to still look at it and he mentioned he would be there within the hour. Determined that the thermostat was at fault. Ordered the part and mentioned it would cost less if we had him order from out of state, but wanted the part that day, so he purchased the part in Hartford which was $20.00 more but was worth it because we needed our refrigerator working properly again. So, he came back with the part within a few hours and fixed the refrigerator the same day. Just gave us advice to allow the thermostat to be regulated within 24 to 48 hours before filling up the refrigerator with food. Told us to call him if we had any issues. The following evening, I noticed that the refrigerator was not running after we put food in and the temp. got to be 44 degrees, so I called. He indicated that the refrigerator was on the defrost cycle and within a few minutes, the refrigerator went back on and has been working fine.

.

Responded promptly to my call. Came out, found problem, ordered part. Tech returned in afternoon to install part. When refrigerator still not working the next day came back and found what was wrongand fixed.