GALAXY DISCOUNT CARPET STORE

Very good! They came on the promised date and did the work. After that, they cleaned it very well.

Absolutely excellent, they put everything back and when I came back I had a new floor so it was excellent. The guys get out to take lunch and when they came back they gave me food and it was so nice of them. My building is a 150 years old so it is very cricket so they have to do their job nicely and nothing is wrong and everything was perfect and I was so happy. If I call their phone they will response immediately. I would highly recommend them you can't go wrong with this company.

They replaced wall to wall carpet on 2 floors.

I cannot believe the reviews some have left about this place. I am really shocked because I just did my entire house with them and it was a smooth sail. I met with Edina she helped my husband and I choose which floors to do. We walked in completely confused and she helped us figure out what we wanted in each room. She spent so much helping us match and decor. She continuously stayed in communication with us. As soon as my floors arrived at the store someone called us to schedule us in. The men arrived on top and they DID NOT STOP ALL DAY. They were so polite and worked so hard. I even tipped them at the end. They cleaned up as if no one was even in my house that day! I HIGHLY recommend this company to everyone I know.

In one word....NIGHTMARE!!! From start to finish. We were only going to buy the tile there and have someone else do the install but Alan the salesman "mistakenly" gave us a quote based on 240 sq ft instead of 340. Of course we thought it was awesome but should have trusted our instincts. He lied to us about the time frame. It was suppose to be put in 3-4 wks from October 21st. It just got finished this week!!! Then he lied and said we agreed to round molding when he actually told us 400.00 to replace the trim and baseboard molding that we wanted. Then he lied and said we would have this amazing tile guy who has a thick accent but is a perfectionist and does incredible work. What we ended up with was one guy without an accent who was inexperienced and and brought his dog to my house whom I let in as I was not going to have the poor dog freeze outside in his car all day. This man took almost four weeks to rip up the floor and install subfloor and tile. We immediately had problems with grout cracking all over. Turns out he was using the wrong adhesive and the wrong trowel to lay the tile. He had to redo 25 tiles that were uneven. The company says they don't subcontract but they do. It even says that on the BBB web site which I will be correcting. The man they sent to us was not an employee as he freely stated to us. He was inexperienced. Showed us some pics on his phone of small bathroom tile projects that he did. When I voiced our concerns about him being able to complete this project to Alan he told us several times don't worry you won't be disappointed. Because the guy had other projects to do he couldn't come to my house and give us a full day's work. In the meantime we had no kitchen so had to eat out or order in dinner every night which caused us to spend a lot of money we should not have had to. After having the guy redo grout ten times over because of the cracking I called Omar the owner and pretty much went off on him about the total disaster this project was. He came out to see the floor and sent a different guy up to remove all the grout. When he did he found tiles that had adhesive that was still not dry after all this time!! The previous guy used adhesive that takes 72 hrs to dry before you grout. He didn't wait and grouted immediately. Freaking nightmare. Omar tried to tell us he works for the company but he is not an employee therefore he's subcontracting. I expressed our extreme displeasure over the amount of time it took , the incompetent inexperienced installer and having to be inconvenienced for close to seven weeks. All he could do was apologize. That's useless to us. We didn't want apologies and excuses. We wanted the perfect floor we paid for. Well it's done now and although not perfect, the floor is nice. There are still some uneven tiles which aren't hugely noticeable but we know they're there. The grout so far is holding up. But I pray down the road we don't have problems with the floor tiles shifting and grout cracking because of such a poor install. PLEASE LISTEN AND LEARN FROM US. THIS COMPANY LIES AND WILL NOT GIVE YOU WHAT YOU PAID FOR. IF WE WOULD GIVE THEM A GRADE LOWER THAN F WE WOULD.

unknown

Carpet install was acceptable. The wood flooring was a disaster. Nails sticking up, doors that wouldn't open because the wood was too high. Missing spaces that should have had wood. Terrible workmanship. They cut the wood in the house, which created an nonbreathable environment. It made the AC clog up and cost me in repair. I had to complain for them to come back and they did a pretty pathetic job of cleaning up. Furniture was not not put back in the right spots. The workers couldn't care less about leaving the house in good condition. About the worst home improvement experience ever.

Great, not only did they have a full synthetic pad and carpet to choose from, they installed it super fast and well.

I don't remember the exact date they were here but when they arrived they were very professional. It didn't take long at all to put carpet on stairs. They also laid the area rug down. Both look great. They have a wide range of styles and colors. I have used them before as well. Their pricing is great too.

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We made our first trip to Galaxy in August 2014 to look at the stock carpet and went home with three samples of berber carpet. We made our selection and went back to the store on 8/23/2014 to reserve carpet in the color that we had selected. We worked with the same salesman and he put a tag on the stock carpet we selected. The first mistake was that he did not note down the color of the carpet for us and we did not think to ask. On 8/25/2014, a different employee came to our property to measure the rooms. My husband met with this employee and told him that the color had already been selected. My husband showed the sample to the salesman. The salesman wrote "Starlight Bravado" as the color on the work order. It turns out that this is a berber carpet color but not the color that we had selected. Since they had only looked at the one carpet sample, my husband signed the work order stating Starlight Bravado while assuming that was the correct color choice. The salesman did not appear to ever go back to check which stock carpet had been marked while we were in the store. Both colors were brown but different shades. The day of installation, 9/13/2014, my husband saw a brown berber carpet unrolled and assumed it was the correct color. In retrospect, our sample of the correct color should have been compared to what was brought that day. The color mistake was not noticed until after the carpet cutting was started. The installation crew connected us to the salesman who had done the measurement. He pointed out that my husband had signed the work order which was true. However, my husband had assumed that the color written on the work order was correct since they had only looked at the one sample. The salesman also said that this was the same carpet that the original salesman had marked. This was not true because we had watched the original salesman mark the correct color ourselves. It is just too bad there was this series of mishaps and misunderstandings that resulted in the wrong color being installed. We didn't catch the error in time and the carpet was cut so we had to live with the mistake. But the handling of the whole color selection was inept and resulted in the wrong carpet. I wrote a letter to the store owner that night to make him aware of the situation while knowing it was really too late to fix the carpet but feeling he should know. He has not replied in the two and a half months since we sent it. If there had not been this mixup, I would most likely have given Galaxy an A or B since the price was good, the installation was good and if I had gotten the correct color I would have been happy. But I feel I saw a different side to this company which had a hand in the wrong color being installed. I feel they are indifferent, uncaring and not very careful. If you chose to work with them because you like the price, make sure that you double and triple check them and don't take them at their word. They will not go the extra mile for you and you will have to watch out for yourself.

We were needing someone to install the carpet in the finished basement.... None of us were going to be there when the carpet was installed as we all needed to work and could not get the time off. We left a phone number where we could be reached. We received no phone calls so we assumed things went well When we arrived we saw instantly, as there was no way NOT to notice, that the black sewer cap was left uncovered....they carpeted around the cover....that would have been fine except where the sewer cap was located...it is right in the middle of the walk area and there is no way to cover it up with a piece of furniture. It is a total eye sore and takes away from the work already done to make the basement look good. No matter where you are, you can see the black sewer cap against the light colored carpet. My brother in law had made the mistake of paying the company in full ahead of time. He said that he had worked with them before and they did a good job. I figured since the company had all the money, they were not going to bend for us in any way. When I called to see what could be done about the situation, the owner's son said that we should have let them know before his men went in to carpet...I said, 'that is why we gave you our number...in case there were any questions'....with the amount of work that has been done we didn't think to say anything about the sewer cap. We had removed the previous carpet from the basement ourselves and the sewer cap had been covered for over thirty years...we knew where it was located and we were simply going to put a small marking on the wall to indicate that.. Well, with all that said, we knew things weren't ideal but we were hoping the company was going to work with us somehow.... We were told: they were not going to cover the cap...even though they had admitted to me over the phone that some people DO want the sewer caps covered ..they weren't sending men back over since it was 'too far' away for them.. We were told we should have been there and we should have let them know ahead of time. We were offered a piece of remnant material so that we could fix it ourselves...we could come in any time and pick it up...(wow thanks!) When we went to pick it up, the owner's other son was there. We showed him pictures of the situation...he said there was no mistake made on their part...legally sewer caps need to be uncovered unless a waiver is signed...we were never even offered the opportunity to sign a waiver!! We would have signed it...he then said that if it was covered, people walking over that portion of carpet, because of the friction, the carpet would wear in that spot...we told him for thirty years people had walked over a covered sewer cap and there had been no problem. He then told us we would have to come back to get the remnant since no one was there to cut us a piece....I couldn't believe it!! We had traveled a half hour to pick up a remnant piece we told would be ours and yet one was not available!! He knew I was upset so he said for us to wait a minute...he quickly came back with a remnant piece already rolled and secured with tape... true we got our remnantt but I think they should have given us a little money to compensate for the fact that we are going to have to pay somone to fix their error... I told this young man that if we had not paid in full and had been able to withhold back a portion of the money that the company probably would have somehow found a way to help us...I think a good contractor will at least admit there portion of error or negligence and try and right their mistake... The hardest thing in all this was that the company was not willing to admit anything (in fact, in essence, they were saying the 'error's were ours alone) and were unwilling to work with us in a satisfactory way... I have a very bad taste in my mouth...and will find flooring from another place that will treat their customers with respect....

unknown

Very pleased. Great selection in the store. Prices are more than reasonable. Don't expect installers to arrive in custom trucks and wearing matching uniforms; however, the crews do know what they are doing and are punctual, courteous and knowledgeable. We have since bought a few area and runner carpets from Galaxy.. .

I purchased padding. They helped with measurements and advice on what type to purchase.

I was very pleased with the prices as we were looking to replace our carpet for as cheap as possible. The quality of the cheap in stock carpet wasn't the greatest, but for the price we thought it was reasonable. The representatives were very attentive while we were in the store and were happy to answer any questions. I scheduled an in home measure/estimate for later that week. The representative called to say he would be a half hour late, but ended up being an hour late. He did not provide me with a formal estimate, but instead punched some figures into his calculator and gave me a verbal price which I had to write on the back of his business card. I was a little disappointed with the tardiness and lack of professionalism. We ended up going with another provider that came in a little bit more expensive simply for these reasons. I would still consider using them again because of the competetive pricing but might suggest they step up their game in terms of in home estimates.

They were very good. The prices were very competitive, and the service was good. They did a nice job.

Measured, reviewed work, checked carpet sample to make correct carpet was ordered. Scheduled work at my convenience, called to confirm the night before. Installation very professional, little waste. Company called to see if satisfied with work afterwards.

MY NEW CARPET THROUGHOUT MY LIVING ROOM AND HALLWAY LOOKS WONDERFUL. THEY DID IT IN JUST UNDER THREE HOURS, AS WELL AS SHOWING UP ON TIME AND BEING VERY FRIENDLY WHILE GETTING THE WORK DONE.

THEIR WORK AND THEIR CARPET WAS OF HIGH QUALITY. THEY REALLY KNEW WHAT THEY WERE DOING. THEY DID FINE WORK. THEY CLEANED UP REALLY WELL AND DIDN'T LEAVE ANYTHING BEHIND.