EXPRESS KITCHENS & FLOORING

Description of Work: Specialized Kitchen Vanity

Description of Work: complete kitchen overhaul

Description of Work: All new kitchen cabinets. We removed the old cupboards and they installed new. We had a quote from another Hartford company that was competitive, but they did not offer installation services so we chose to go with Express Kitchens. The designer that assisted us misrepresented himself as the owner - which gave us an overwhelming sense of security that we were dealing with the top of their staff. As it turns out - he is just a designer. We signed a contract in July and scheduled an installation for August 10. No one ever called to confirm the install - and they did not show up until almost 11 am. The install seemed to go very smoothly. I was home during the install, but worked outside in my garden while they installers were working. The first problem I noticed after they left was that an open shelf they installed had 2 chips and an irregular finish. Then I noticed that the base cabinets did not match in color. One drawer appeared to be warped, and a hinge fell off a cabinet the first time I opened it. I called and reported these issues to Russ Messenger (who I still thought was the owner). He assured me it would all be taken care of. One wall cabinet was backordered, and the installers were scheduled to return on September 5. The installer returned as scheduled with the backordered cabinet, but was completely unaware of any other problems. I called the project manager and the installer took cell phone photos. The installer changed the broken hinge. The next morning, the hinge fell off again, this time damaging the cabinet. The installer returned approximately 3 weeks later and changed out the drawer and door fronts only, as they could not remove the cabinets. Only half of the cabinets I requested were "corrected" I filed a complaint with the Better Business Bureau. I received a call from Charles Madia who assured me everything would be taken care of. I requested they send a different installer as the one I had been working with did not appear to have any interest in correcting problems. On October 26th the project manager came to my home. He arrived with drawer and door fronts and assured me work would be completed that day. He touched up the paint where it was damaged from the broken hinge. He said he would call me later that day. I requested all future communications be via email as there was too much lost during a phone conversation. He sent me a cell phone photo of one of the base cabinets later that day. It's my kitchen, not sure why he sent me a photo. Hurricane Sandy hit that weekend, so I did not speak to or email anyone again until after our power was restored on November 3. I emailed Charles Madia to advise that the color variations still exist and I requested compensation in the form of a discount. He emailed back that the color differences were acceptable to him and the manufacturer, so nothing more would be done.