Birch Hill Landscape & Design LLC

Couldn’t have been more pleased. Bill came out to assess the job and provided a timely estimate and comprehensive plan. He thoroughly explained everything and made sure to disclose the time frame for project commencement. Once the excavation began, the workers arrived on time and put forth extreme effort and care. From the beginning, it was quite evident that the job was even more involved than originally planned. However, at no time did I hear about it - I merely observed the arduous task on a day by day basis. In addition, the amount of decorative rock installed was rather obscene, given the slope and area to be covered. Nonetheless, the plants and the rock were carefully placed according to plan. Also - in any large job, there will always be unanticipated obstacles and unforeseen hurdles. The true mark of a great business is how it handles these situations and accommodates its customers. In this case, Birch Hill went above and beyond and will absolutely receive my future business - and most likely, that of my neighbors.

`1. AVOID this place as they are complacent, inflexible, arrogant, stuck in the past trying to operate in modern times. Short staffed. 2. I had suggested they change their process as no one in this era of email and IPAD technology should wait up to 2 weeks to receive a price quote. The owner went on to complain that their estimator is overworked + doesn't have time to crank out price quotes. When I offered advise + told them that their competitors are eager, willing and WANT my business, their reply was basically that they don't need the business ! (" we work with our competitors") . i don't want to work with establishments who don't have a competitive edge + don't court their prosective clients.

Here's what you can expect from Birch Hill. This is a small family operation, so if ANYONE takes the day off, they have to cancel on you, at the last minute, which happens FREQUENTLY. The daughter, who answers the phone, has a poor attitude, so that's not fun. I would suggest that you provide actual pictures and names of trees and plants that you want, because using descriptive words will not get your message across. Be aware: There is a BIG difference in the quality of trees and plants they offer. Initially, I got small, scrawny trees that died. After I pitched a fit, those were replaced with larger, healthier trees that lived. I would have preferred not to pitch a fit, but unfortunately, that seems to be what they respond to. I saved up for a year to be able to afford landscape design, and I am sorry I chose Birch Hill. Ultimately, they finished the job and replaced dead trees according to their warranty, but it took 15 months from start to finish and caused me a lot of stress. Also, although they say they are "woman owned," I saw no evidence of this and, as a woman, I felt like I was condescended to.

They just completed the work and exceeded my expectations. We prune, remove some bushes, mulch everything, cut a tree. They cleaned up the entire front and back yard. They ended working 2 and half days and my landscaping look great!

We were very pleased with the results of our new landscaping. It looks lovely and the staff was professional, respectful and thorough.

I've been working with Birch Hill for over 5 years (since my wife and I moved to CT). They're fairly priced (based on quotes for the same services from several other vendors in the area) do a great job. There have been a couple instances where keeping me informed of services completed and/or yet to be performed would be helpful. I've had to follow up once or twice thinking my lawn had been skipped or the fall cleanup was done even though only half the leaves had fallen. However, once I followed up they were prompt in responding and taking care of things. In addition to the weekly maintence and cleanups, Birch Hill also planted a large number of arborvitae and Cleveland pear trees on my property. They've grown very well and look beautiful. They also installed 15-20 shrubs in my backyard and were great about replacing a few shrubs/trees at no charge if they didn't make it through the first winter.

Great, my yard looked fantastic when they were done.

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Birch Hill was quick to respond despite it being busy season. They were able to provide the services sooner than they had first anticipated. They called ahead to let me know when they would be coming.

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It goes good. We have been using them for 3 years. Their prices are reasonable. When I wasn't happy with something, they would come and fix it. They are very responsive. They are pretty prompt. They communicate well.

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Contractor was very busy so it was hard to pin down a date for installation with him. Estimate was done in a very timely manner. Staff were friendly

Looks beautiful. I got a few proposals and just like my first time, Birch Hill was the most competitive. They were timely and informative in explaining exactly what they were doing to the property.

The landscaping was a HUGE project that we thought about doing for months, while interviewing lots of different landscape companies. The BHL & D estimate was not the lowest, nor was it the highest, but we strongly felt it was a very fair price for the beautiful job that was done. All the work was completed, as expected, and there were no hidden costs or surprises! Your dad was fun to work with too, and he was very patient while we took our time to finalize the plan. The landscape artist was also a pleasure to work with, and, together, they came up with a beautiful design! From day one, to the end of the project, the crew was awesome! They arrived on time; were very courteous and friendly, and truly appeared invested in doing the best work possible. Despite some grueling hot days, they just kept on working, as hard as ever! They were also open to my questions and, quickly responded to, and resolved, any concern I may have had! It was truly a joy to work with such a professional, dedicated team. Many neighbors have stopped by to tell us how beautiful the house looks. My next door neighbor, in particular, made it a point to visit me to say how very impressed she was with the professionalism and work ethic of the crew, as well as the wonderful work they did. There are lots of companies out there, but, for all my family and friends, I would whole heartedly recommend they use Birch Hill Landscape & Design for all their landscape needs! it was truly a pleasure working with them!

They are a little expensive but they are right on top of everything. They do simply wonderful work. The pond is just absolutely beautiful. I may have had a little extra landscaping done at this time as well but everything is beautiful. I think they are really professional and I am very pleased with all of their work.