Arpin Van Lines - Relocation Express

We had not moved in over 38 years so this was nerve racking but they were just terrific. They showed up when they said they would and very professional. They met their estimates. Their movers were absolutely wonderful and everything arrived as they said they would. They were very careful with all my things. They were extremely responsive. Christina answered all my questions well and provided all the proper documents I needed. She just did everything right. Another thing I really liked was that they take credit card so you do not have to worry about checks.

I purchased full insurance coverage for my furnishings. The problems that arose were due to damage to my furnishings while in transit. Three items were damaged; A wall sculpture that Arpin packed (which was an extra charge) was shattered beyond repair The shelves for my china cabinet never arrived One oriental carpet was damp and moldy upon arrival. This was one of 7 or 8 area rugs I had moved. Only one was damaged. The smell of mold was overwhelming and this carpet was damp to the touch.The mold in the damaged rug made my eyes sting and gave me a sore throat. I asked the movers to dispose of it. It was too toxic to keep. I was able to get an insurance claim form emailed to me from Arpin, I filled it out, returned it, and there was no response. I sent emails asking for the status of my claim each month and again no answer. I only got a response when I threatened to write to the president of the company. That was almost a year after the move. I was then reimbursed for the broken wall sculpture and the missing shelves. Arpin declined to cover the rug because I did not have it in my possession and I did not have the moving tag. It was too toxic to keep... it was damp and stinking. The rug was damaged in transit. It was in pristine condition when it left my house in CT. OVERALL SERVICE EXPERIENCE: A- until I discovered 3 damaged items, F- in insurance claim response PRICE:B QUALITY: B- until I discovered 3 damaged items, F- in insurance claim response RESPONSIVENESS (promptness in returning phone calls): A until I discovered 3 damaged items, F- in insurance claim response PUNCTUALITY: A PROFESSIONALISM (cleanliness and courtesy): A in packing and loading truck. C in unpacking and offloading