DDLC Energy

Ed , was great per my brother work great, did a great job we now have hot water and all is just great , Thank you, Cheryl, John Ferguson

I would like to thank Brodeurs/Hop Energy for their excellent service. In addition to cleaning and tuning my furnace, they quickly sent a technician out to check it when the hot water was not working. And, during the heavy rain from storm Ida, water got into the furnace and I again had to call to have it repaired. I would like to thank Joel for his help in cleaning and repairing the furnace and Randy for looking into the hot water issue and also Chris who was so pleasant and helpful on the phone. Much appreciated!!

This company has the best attitude referring to its customers. Always polite, professional, kind and polite. Always on time with delivery, and rapid response in an emergency. Prices are compatible with other companies with in the local area. I am happy that I shopped around after I bought my house 2 years ago

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Terrible. They way overcharge for their Oil so it actually costs far more.

I've been with them for ever, ever; 25 years, 30 years. I think that they do a wonderful job. I've never ever run out of heat. They have the same guy come down, who is familiar with my equipment, every year. They have a bunch of people they could schedule but they always get the same guy in so he knows my equipment to fix it. They are good about letting me renegotiate my contract if there is like a big drop in oil prices or something so that I'm not paying as much. They give me a budget. I have like a 12-month plan. I don't have to have the cash in hand to have the oil come. That's what happens with some companies. I highly recommend them. I have a service contract with them. They come out annually and they look at all my equipment and they tune it up. Sometimes there is something that I have to end up paying in addition, but most of the time it's free. They're great. They're very, very fair on pricing. They have good quality service men and customer service. They are a quality company. They deal with you fairly. The only time I've ever had them not be excellent was going online and requesting A/C maintenance. For some reason, it didn't work that well but everything else that I've ever asked, for 40 years, worked fine. They're very quick to come out. They're a big company that is run like a small family operation. They're very warm, they're very friendly, they make you feel like they pay attention to who you are and what your needs are and they try to jump in and help out.

We started using them when I first got married and moved into the house. I think they were called Oil Express at that point. They've had several different names. They were still really good. The price has changed enormously. What we used to pay was much less than what we pay now. They were extremely reasonable.

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Our first delivery came in November 2014 at a cost of $3.99 per gallon. After the fill-up I called DDLC and asked about their prices. They said if I was a "new customer" I could get an introductory rate of $3.09 for the first delivery, but the "existing customer" rate was $3.99! I asked if I could close the old account (in the landlord's name) and open a new account in my name. They said no. My landlord then called them and asked that the account be canceled so I could open a new account. In December, DDLC showed up with another automatic delivery (which should have stopped when the landlord closed the account). Their current oil rate was $3.89 gal. I told them not to pump until we confirm with DDLC. I first called 3 other oil companies and each was around $2.60 gal. I called the landlord and was told that they had indeed canceled the service and we should NOT have gotten any more automatic deliveries. I then called DDLC and was told that we were still set up for receiving deliveries - at $3.89 (even though rates for other local companies were at $2.60). I asked for a supervisor and spoke to Lorelei. She was very harsh and unprofessional and said that there was NOTHING she could do to help me resolve the problem. I told them not to deliver any more oil to my home and was told that I couldn't make that decision - it was up to the landlord! I spoke to the landlord again and they assured me that the account with DDLC had been canceled and no more oil deliveries should be accepted. A DDLC service agreement had also been prepaid until next May 2015. DDLC will not honor the service agreement if the auto delivery is cancelled. I had asked DDLC about setting up an auto delivery in my name. They said that the minimum term is 12 months. I asked them what would occur if I moved before the 12 months ended? They said I would have to pay a $350 early cancellation fee! We will definitely not be doing any more business with DDLC.

We have used them for 35 years to remind you about an annual cleaning and they did not do that this year.

The tech that came out was one of the most unprofessional people I have ever dealt with. He had a very and quot;used car salesmenand quot; vibe. My system was working fine, it was just in need of it's annual cleaning and he tried to convince me that the whole thing needed to be replaced and that it was one of the worst system on the market. After 30 min of no work and just pushing a new system and the DDLC service contract on me I finally just told him that I am not getting a new system and all I want was the cleaning I scheduled. At this point he asked if my husband was going to be home soon so he could talk to him. A complete JERK! On top of that, after the cleaning was complete my entire basement had an over powering oil smell. I thought it just needed to vent a bit after the cleaning so I left the bulkhead door open all the following day and it did not get better and I notice a large pool of oil under the pump. I called to get another tech out to fix the problem. So after completely wasting my time, charging me a very high price, he actually did damage to my system! I will never work with this company again!

We decided to update our old boiler to a modern, more efficient system. DDLC gave us a quote after looking at the existing installation. The options provided were thoroughly explained, allowing for our independent evaluation. The system chosen included an independent hot water tank, allowing for much better hot water capacity than typical systems. We also chose to install external combustion air. The two workers were very professional and easy to work with. Some of the important issues: --They were prompt, showing up when they said they would,; - all work materials were cleaned up and the work site left clean at the end of day -- carpet was protected during the work time -- An issue with the thermostats was fixed at the earliest opportunity (next day) -- Pertinent information about the system was provided -- the work was very neat and professional All in all, the work was done well, we have no issues and would not hesitate to use DDLC in the future

The salesman was the reason for the and quot;Band quot; the unit is great and the installers were fantastic,

I live in an old school house built in 1893 and converted to 13 condos. I have a 2 story condo on the 2nd and 3rd floor. My furnace is located on the 4th floor. The first floor of my unit has always been cold. Sometimes I could not get it above 60 degrees. The design of the developer cut corners and put only 2 heating ducts on the 13' ceiling far away from my 5 large school house windows (5x8'). They were located near my front door and stairs going up to my 2nd story. At the top of the stairs is the only cold air return in the entire condo. Since hot air rises, any hot air just rose and went up the cold air return. To fix the problem once and for all, I tore out all of my outside walls and reinsulated with foam. Then I hired DDLC Energy. They separated the upstairs and downstairs heating runs and added a second heating zone. Each has a separate thermostat. They also added heating runs along the windows in my kitchen/living room area with 4 heating registers. In order to accompish this they cut a hole in the ceiling of my 2nd story laundry closet from my attic and then through the floor of the laundry closet. This went through the ceiling of a downstairs bedroom, across the bedroom ceiling, and then down the wall to the floor. Next a hole was cut between the bedroom and living room at the floor level. Heating runs were run across the floor in the living room on two sides under the large windows. I will have the heating runs boxed in and in the living room area hide the metal runs with a series of bookcases and window seats. At last, I am warm. I love it. The employees of DDLC could not have been better from Jeff Greico, the Energy Consultant to the two installers, Tim Rhodes and Tommy Brightman. They thoughtfully considered the problem and studied the best way to accomplish it with as little disruption to the walls, floor, etc. The Energy Consultant came out twice. The second time he brought one of the installers for his input. The installers were on time. They went to work immediately, only took a short lunch and no breaks. Everyone was extremely professional. I would not hesitate to use them again or recommend them. I had others bid the job and one tried to sell me a second furnace to jack up the price.

DDLC gives a great introductory rate and then locks you in for a year at a fair price - but beware if you happen to miss renewal of the yearly price lock in, the variable rate will soon be outrageous. in Dec 2012 we paid 2.99/gal; 2013 - paid 3.70 / gal; 2014 after missing the renewal was told not to worry was only going up a bit in relation to current market price - Jan 2014 4.099/ gal - Feb and Mar 2014 - 5.299 /gal. When calling to cancel my service, I was offered $4.199/ gal if I signed up for another year. After about 30 minutes of my time and management discussions, they did offer to go back and credit a portion of my March invoice to get down to $4.19/gal as well - but seems significantly higher still than the other local providers in my area that are still at 3.70 - 3.80/ gal. Beware of the fine print...

we have use them for years and their service is great

Excellent, the technician correced furnace settings after discovering that settings were improperly set and proceeded to clean the furnace without any further problems. I have used this company for over 30 years in another house but was not aware that they covered the area we now live in. Happy to have this company servicing my furnace again.

They are great. They are very thorough we have had them for about 5 years. They come out right away if there is a problem and always fix it properly the first time.

They did a marvelous job. They guaranteed everything that they put in. It's quiet and it works extremely well. The servicemen knew what they were doing. They were experienced. They corrected things in the previous system that were wrong. They were really top notch. They worked until 6-7pm to get the job done.

They did a marvelous job. They said they were sorry that this one guy that is a salesman is getting a little senile, and he was not terrific. They had the service department come out and honestly they just bent over backwards to help me out. It was interesting when the first service man printed out my air conditioning bid he looked at it and he was very angry. He said that my basement was a terrible mess and we can't get in there to do anything, it's horrible. I started to cry because I had never been down in the basement and my husband was a pack rat and everything was a mess. The whole company ended up knowing about it. They ended up very carefully moving things and starting to organize and clean my basement. The service manager, Shawn, is wonderful. I would recommend him as highly as possible. The service men were so so nice.