PRIZIO ROOFING & SIDING CO INC

See above.

They were fantastic - I wish more "home services" people were like them. From my first experience calling the company - you talk to a real person, leave a message with the person with what you're looking for, and I got a call back from Mr. Prizio in ten minutes! There were some issues timing the actual installation around rain (obviously they try and pick a day where it is not raining), and every time there was potential delay, John made a serious effort to contact me (multiple times) to talk about timing and the plan. I couldn't be there on the day of installation (except at the beginning) so he walked me through everything that was going to happen, and called me with updates throughout the day. They also are very aware of some of the roofing "scams" out there in the market, so you sign a contract which protects you AND them, and guarantees their work. I usually would not be so glowing about an experience - but this really was exceptional customer service, and a job well done. We've had several big storms since the installation, and we have had zero leaks. He also managed to match the roof tiling to the roof we had on the rest of the house, so cosmetically there is no difference. Also check out his BBB rating - he has been on there since 85 with no complaints - ever - pretty amazing stuff. I would believe if I have any problems with the roof, he'd be very responsive and do what he could to rectify the situation. So far, my roof has held up beautifully and the installation job was clean, professional, and quick. The most distinguishing thing, besides the good job, was how good he is at the customer service and communication.

He came to my house to a**** the job. He said he would put together some estimates and get back to me in two days. I never heard from him again, even after calling and leaving a voice mail.

Overall it was a very frustrating experience. I never received a quote from this company. He came back to the door and told me he had to leave but would email a quote to me. A week went by with no email, so I called him. He said that he had sent an email but would send it again. Another week went by and no email. I've since called him twice and left messages but he will not return my calls. I think that this is extremely unprofessional. If he doesn't want my business just say so and I will move on. I just thought I should share this with others to save them the same aggravation.

I called the main number and left a message. My call was returned within 10 minutes. He promised to look at my roof that day and provide a written estimate. He did both. Plus without my asking, he provided all insurance papers. I agreed to the work and left a check for him to perform the services the next day. And he came the next day and did the work to our satisfaction for a very reasonable price.

This is the second time I have used them and the second roof in 20 years. They are a very professional crew and have good craftsmanship. The job was done correctly the first time. They also did a great job cleaning up.