Lady House Doctors

I was so lucky to find Zoe's ProEdge! Kelly, one of the owners, saved the day on several last minute projects that arose when selling my home. She arrived promptly at the scheduled time each day, was kind, considerate, focused and her work is impeccable. Especially important to me, Kelly offered creative solutions to problems throughout. At the end of each day, the areas she occupied were cleaned and spotless. I would use Zoe's again without hesitation!

Kelly told me she would have the master bathroom done by my daughter’s baby shower on October 4, 2014 so my elderly sisters-in-law and sister could stay at my home and not have to drive down and back up to Burlington, VT in one day. It was not done. Kelly told me she was out of state having surgery and gave me 2 different dates in 2 different months that she was released from the hospital. I later did a search and found people gave her bad reviews during this time frame, so she was in CT and was working. She told my daughters that she wasn’t around because her father died. I did a search and found someone with her name whose father died back in 2008. If you do a search for her name and add obituary New Jersey - which is where she says she is from, you can read the obituary. I was diagnosed with uterine cancer and had to have a complete hysterectomy. I shared this with Kelly and that my surgeon said it would greatly help my recovery if she had the bathroom done, walk-in shower and “comfort height” toilet, before I came home from the hospital on April 7, 2015. Kelly promised would have the bathroom done before I came home. She did not get it done. She kept asking for money saying she had to buy things, so I paid her, but she bought next to nothing, certainly not what I paid out.

First off, she promised to send picture updates...that happened once and she took the pictures so sneakily that you could not see the places where she didn't finish - the pictures here are how she left it after 2 years and she will not complete the job. Now I am trying to sell my house since my company asked me to relocate and I have a bathroom with Beautiful tile and heated floors but NO DRAIN piping - what an I supposed to do with that?!? I need to now waste all of my savings (over $20k) to fix how she left the house. This was the worst and most stressful experience ever and I hope I can convince others not to fall into her trap and end up with a bad product or "hidden issues" like I did.

She started the job, but stopped showing up after multiple delays and didn't return any of my calls or emails. I had to hire another company in order to make the front entrance stair railing safe. The company who came in to finish the job said that the wooden railing she installed was not safe. That had to be replaced. Also, her cement was not poured properly. I would like for her to pay for the work that I had to have done to correct her poor/unfinished work.

I didn't use all 6 hours of service so they told me I couild use them again for balance. I called and left msg and emailed them requesting additional work to be done to try to use the balance of time/money I hadn't used. I never received a call back or an email. I wouldn't use them again for this reason. They also had to reschedule and took a while to come out to do the original job.

I purchased a coupon in June of 2015. It took over 2 months to receive a quote. I should have known that this would be a sign of what was to come. Work began in early September. The walls have been removed but no patching up of the holes it left has been completed. I have been living in a construction site for 4 months and I cannot reach Kelly. I have emailed at least a dozen times, called, and texted and have received no response. Finally, I was able to reach her and we agreed to meet on Friday Dec 18. The day came and went with no response from her and she did not show up. This may be the worst customer service experience I have ever had in my life. I have already paid 50% and have not received 50% of the work, I regret choosing this contractor. In the 4 months since my job started, I have seen new reviews and new coupons appear on Angies List, so it is clear that she is not too busy but simple refusing to finish my work. I should not have paid 50% in advance and I wish I had only paid for the % of the work that was completed. Although Kelly is very friendly and seems like a great person, would recommend against her professional services to anyone.

It has been three weeks since my initial phone call. No one has returned my call.

I have called several times and left messages. Unfortunately, I never received a callback. Disappointingly unprofessional.

Ok. For 6 hours they spent most of the time trying to install a fixture just to tell me that they cannot do it. They promised to return and finish the job at no cost. I have made several attempts to reach them...even offered to pay for more work that needed to get done but no response. They were very nice bit ultimately I am in the same situation I was in before they came.

Kelly does beautiful work The job was more involved than we thought No shut off valves weird pipes Kelly took it all in stride It looks beautiful

The painter did not retape but went over the section with paint. The ceiling looked great, the walls meh there were a couple nail holes and one empty nail that were painted over not repaired as per the deal. I was left a message that the quality of my paint was the issue. That may be partly true but painting over instead of doing repairs which were to be included in the deal was not ok. The ceiling was painted free since the painter didn't like how it looked. I guess it was worth the price but I think I could have done the same thing myself.

I purchased the special for $199 with a plan for reglazing my tub but Kelly indicated she would not be able to do that in the time allowed for the special. What she offered me was whatever smaller jobs I had around the house & a later discount on the tub. So she did a lot of small things around the house and then for @$350 additional did my tub. The jobs were done well, with expertise and patience.

Very punctual. Excellent service. Extremely professional! I will do business with them again!

It went excellent! Kelly and her crew did a fantastic job, worked hard, responsive, professional. Already hired again.

This project went quite well! We knew going in that there would be additional cost to what we had paid for the deal on Angie's List because of the condition of the room and details that we wanted to have done. There was a lot of patching required and we wanted the ceiling painted as well as the trim to be a separate color than the walls. Kelly was very accommodating and fair. And the work that was done was very impressive with great attention to detail. They finished the job in a timely manner and also did a great job of cleaning up upon completion. We will definitely be looking to have more work done by Lady House Doctors...after the baby is born ;)

They were extremely professional and quick. They did a fantastic job!! I will defiantly rehire them again!

Terrible. After first contact I got back to them only to have to contact again asking them to please get back to me. Then emailed once or twice more. Finally they said they would contact me so give me my phone number. That was over a week ago and no one has called. Very poor customer service. It is like I have to beg them to "take me money". If they are this unresponsive before the sale, I can't even begin to imagine how bad it must be to contact them after the sale. Yikes! Sadly this is true of many sub-contractors, they don't follow up.

They arrived on time and went right to work. Painted one hallway, the doors, the trim in 4 different rooms that needed it. It looks fantastic and I highly recommend them.

The caulking job was done perfectly and they even touched up some paint areas where it had come off in my bathroom. They are very friendly and neat and I plan to use them again for painting a bedroom and to tile over the sink in my kitchen. I would definitely recommend them.

The bathtub tile surround looked like new when Kelly was done. I was amazed that it could look that good. The black and brownish grout was gone. She was punctual and was able to complete the work in the allotted time. I am very happy with her services.

Both projects came out great. The price was very reasonable. They are very easy to work with and are quite accommodating. I would definitely recommend this company. I asked them to come back when they have time to do a few smaller projects and they agreed. I'm so glad I found them on Angie's List!

Kelly was prompt courteous and a pleasure to work with. We asked her to do a little extra by painting our ceiling, which she did with ease. Kelly communicated well, showed up when she said she was and did the work like she said she was going to do. She even left the place is cleaner than it was before she started. I know that we will use Kelly services again and I could recommend her work to anyone!

Painters were prompt, friendly, efficient; very detail oriented and tidy and quick.

I purchased this deal in Autumn of 2013 but transaction was never completed. I was contacted by contractor but I needed work done before the weather turned too cold. The contractor was already booked into January so had to hire someone else. Waste of money. No further contact with this contractor. Believe deal expired at some point.

Kelly did an excellent job! Professional and an awesome painter! Came in without any drama that typically happens when starting a job.....none of that with Kelly. Comes in, gets down to business, works quietly and stays on task. No mess and cleans up to the point that you would never know that work had taken place! We are hoping to use her services again after the new year! We were extremely pleased with her professional manner and the job she did!