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"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"They were great quick and easy They were finished in no time"

"The owner, Johnny, was very friendly, knowledgeable, and easy to work with. The work was done promptly within the timeframe we needed it to be done. Johnny also helped recommend some ways to improve/save money during our home renovation. Would highly recommend and hire again."

"I called him on the 14th and asked him how much it would cost to install gfcis and he said 50 dollars and a service fee of 175 dollars. I said fine and to come the next day. On the 15th he came without the hardware to install the gfci so I had him fix a circuit breaker and light switch. He said he would come the next day to install the gfcis which he did and he fixed a power outlet. The gfcis took 30 minutes and the other electrical work took an hour. His hourly rate is 150 and the cost of installing the gfcis is 50 dollars plus the service charge was 175 so I expected to pay 375. Instead he charged me 935.27 and when I argued he said he would seek litigation. Under duress I paid him by credit card 935.27"

"Great. The tech was fantastic"

"Exceptional Service by Frank I wanted to take a moment to express my sincere appreciation for Frank’s outstanding service in troubleshooting and fixing our generator issues. Frank’s technical expertise is truly impressive—he not only possesses an in-depth knowledge of the equipment but also demonstrates remarkable skill in diagnosing and resolving complex problems. His punctuality and honest approach reflect his professionalism, and I am incredibly grateful for the reliable support he provides. Having Frank on our team has been a tremendous asset, and I couldn’t be happier with his performance. Best regards, Solomon"

"My AC was not working Precise came out and fixed the problem . I was very pleased with the service and professionalism. I will be using for all my maintenance and repair needs."

"The installer was knowledgeable and prompt."

"It went very well. He said it would take about 5-6 hours, the job was done in three hours. Great comunication. Very happy with the work and outcome. They cleaned up very good when done. I will be calling them again to drop a few more line for me soon."