Naugatuck Masonry & Supply LLC

I had a very poor experience with this company on May 4, 2018, in particular the owner. I ordered some topsoil which by itself was good. I asked if he could deliver and dump on the grass at the front of a raised garden bed, he said sure. My wife calls me shortly thereafter (she was at home for the delivery) and shows me pictures of the dump site. The employee had dumped the soil on the garden bed and caused the side of bed to bend inward putting a great deal of strain on the wooden sides; so much so that we were concerned the sides may collapse and break. I had just built and finished the structure the day 2 days before. My wife attempted to get the owner who dumped the soil to remove some of the dirt so the strain would not be so severe on the garden bed. He would not and claimed that he and his company are liable for any damage incurred as a result of the dumping. He claimed this is written on the invoice, which I have yet to discover. He would not return to discuss with us any other possible paths to correct his mistake and essentially said "too bad for you" to my wife. After several hours spent removing the dirt from the yard and releiving the strain on the sides of the garden bed, I got a call from the owner. Indeed, during that time I missed dinner with my family and kids, so I could clean up his mess. On the phone he proceeded to tell me that my wife told him it was ok to dump where he did - which was a lie, my wife tried to stop him from dumping where he did. He did not offer to refund or fix any of the damage, nor was he amenable to discuss anything. He said again that he is not responsible for damage he caused by dumping and tried to say that he did us a favor by dumping where he did. This was a surprise to me since this was not disclosed at the time that I called. It is unfortunate that he was so unwilling to compromise and blamed us for his mistake, as we are not unreasonable folks. Since this time (on or about June 12, 2018), I have found termite colonies in my garden bed. My property was routinely free of these pests as can be proven by my Orkin service contract. The termites have begun to destroy the garden bed and have also killed some of the plants in the bed. We were forced to enter into a contract with Orkin to kill and prevent the pests from destroying any other buildings on my propery at at cost of over $1300 for the initial treatment, then $300 annually to indefinitely prevent any termite damage. This company was negligent in where it obtained the soil from and essentially claimed that he could damage anything on anyone's property including a house, and he is not responsible for it. I would never, ever purchase from this company again, nor the owner, and would discourage anyone else from supporting this business.