High Rock Water & Mechanical Service

water softener installer, plumber, well

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Welcome to High Rock Water & Mechanical Service ! We take pride in the quality of work and customer satisfaction that we give each and every customer! We are known to pay exquisite attention to detail while making customer satisfaction our top priority. Call us today to learn more about how we can help you!

Business highlights

5 years of trusted experience
Emergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

5.028 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
responsiveness
5.0
Showing 1-25 of 28 reviews

Russell S.
04/2024
5.0
We woke up to no water pressure. They came out and had the problem fixed by noon the same day. Very professional and very fair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$2,800

Ana C.
04/2024
5.0
From start to finish it was a pleasure working with Garrett. We've been having issues with our water pump system and he came out and inspected everything. He explained exactly what was going on and what needed to be replaced/fixed. He arrived on time for our appointment and we look forward to continuing business with him. Highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Michael L.
07/2022
4.5
Their response was quick and very friendly. The guys really did a great job with the installation of a new outdoor faucet. There was a difference between the quoted amount and the final bill possibly due to the much higher cost for the faucet and copper pipe which were nearly double the price for the same parts at a big-box store. Overall, very satisfied and would use them again.

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
4.5

Yes, I recommend this pro

Allison T.
05/2022
5.0
We had used the same company for 19 years then switched over to High Rock - I now see what I was missing.....They were responsive, freindly, informative and did the job right at a reasonable price. Definitely using them in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,500

Daniel G.
03/2022
5.0
Both quote and response was great. Once quote approved, they were prompt to set a date and prompt to install system. Love their workmanship and love my water. Highly recommend this company for any and all work which they preform..

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$5,400

Paul A.
09/2021
5.0
I called High Rock Water & Mechanical Service on Labor Day when my well stopped working and I had no water from my faucets. Garrett was at my house within 90 minutes and was exceptionally knowledgeable about my well issues. Garrett was very up front and explained different scenarios as he examined the well and showed me the issue before quoting me. With in a few hours, my well was put back together with running water! Overall, a great experience hiring High Rock Water & Mechanical Service during a potentially very stressful water outage!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

John K.
07/2021
4.5
na

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro
$500

Keith B.
07/2021
5.0
I called Saturday for service on my water softener system because I was issues with the water level (and turns out a small leak and air in the system). I found Highrock through Angi and Garrett found a way to fit me in on that Monday just two days later. He assessed and serviced my system, corrected the issues and made recommendations. He showed me how to maintain the system properly. We had talked on the phone about possibly installing a pre-softener sediment filter. After he assessed the system he told me that it was not absolutely necessary to install it. I was appreciative of his honesty. He was professional from the moment I called him until he pulled out of my driveway and I recommend him highly. I will be using him for all of my water needs in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Enzo D.
05/2021
5.0
Garrett was very professional and honest. I had no water at 6pm when i called his company .Him and his partner replaced my well pump that same night, they were very neat and the price was great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Dawn B.
05/2021
5.0
Replaced hot water heater. Quick and easy can't ask for anything else, would hire again! Thanks Garrett!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,100

Luis J.
04/2021
5.0
Great work. Timely done and at a reasonable price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Joe M.
04/2021
5.0
He is honest, did not upsell me anything, and gave suggestions for the future.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Joe N.
04/2021
5.0
He is very thorough, and explained the whole process, and educated me about it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ray R.
04/2021
5.0
Garrett came out to my house to fix my well pump he provided very fast and professional service he is very knowledgeable I will recommend him to everyone

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kyle S.
03/2021
5.0
Emergency services needed mid morning as our well pump stopped working. Contacted our plumber who referred us immediately to High Rock Water & Mechanical Services, grateful he pointed us in this direction. Immediately received a confirmation call back that he would be out there by EOD. Garrett & Team arrived after 6pm, tested our system and determined we would need a replacement of our well pump. Garrett was clear on the services needed, pricing and time it would take to complete the job, along with explaining everything very thoroughly. The job took a little under 3hrs from start to finish and we were up and running with water! If ever in need of this type of service I would HIGHLY recommend this company, they were prompt, upfront, efficient, honest and just great to work with.... they made it easy for us.... the customer! Thank you High Rock Water! I would give you more stars if we could!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

JUSTIN C.
03/2021
5.0
Garrett was very knowledgeable and helped get my system back online from having no water. He was very patient and took the time to answer questions I had about the system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Nicholas P.
03/2021
5.0
Garrett came out to my House when I woke up and had no water in my House. He came out within an hour of my call, and diagnosed my 12 year old well pump as bad. After installing a new pump for me I had water back same day. My water pressure even increased from the new pump install. Highly recommend and would hire again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Shane R.
03/2021
5.0
Very reassuring and helpful owner response. I am on a fixed income and the owner was willing to work with me cost-effectively better than my previous company to resolve my issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Zack D.
03/2021
5.0
He was very punctual, polite, he cleaned up well after the job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Michael S.
03/2021
5.0
Garrett was very knowledgeable and knew what my problem was and got it fix with no issues. Heâ s work was fantastic!! Clean!! I would 100% recommend. And in the future will use him again, no questions asked

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Carrie R.
03/2021
5.0
Highly satisfied with the professional response to any questions. Individualized owner response quickly with a detailed explanation of expenses, estimate, and services performed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

6 Pine St., Naugatuck, CT 06770


Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Licensing

Licensed*

Trade License Number
PLM.0289803-P1
Trade License Locale
CT
Trade License Expiration
10/31/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

water softener installer,
plumber,
well

FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

High Rock Water & Mechanical Service accepts the following forms of payment: CreditCard
Yes, High Rock Water & Mechanical Service offers free project estimates.
No, High Rock Water & Mechanical Service does not offer eco-friendly accreditations.
No, High Rock Water & Mechanical Service does not offer a senior discount.
Yes, High Rock Water & Mechanical Service offers emergency services.
Yes, High Rock Water & Mechanical Service offers warranties.

Contact information

6 Pine St., Naugatuck, CT 06770


Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day