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Ace Overhead Doors LLC

Garage Doors

About us

Ace Overhead Doors LLC is an independent and local family company whose main priority is the complete satisfaction of its customers. All sales, quotes, installations and repairs are completed by the owner, Tom Ljubicic. Calls are returned in a timely manner and the company prides itself in working with its customers to fulfill their needs whether it's the repair or replacement of their garage door or garage door opener.

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

Garage door and garage door opener: repair, replacement, installation and sales Commercial and residential; Emergency service available

Services we don't offer

entrance doors, bulkhead doors

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.984 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
1%
3
1%
2
1%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
4.9
Showing 1-25 of 84 reviews

Carolyn L.
09/2020
5.0
garage doors
  + -1 more
Excellent Service. Our Garage Door Opener needed replacing. Arrived on time and provided very professional and fast service.
Description of Work: Garage Door Opener Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$536

Shari R.
03/2020
5.0
garage doors
  + -1 more
Excellent! They came out, gave me options, delivered on time and when they was a small ding in a panel they replaced it quickly and professionally
Description of Work: Replace my garage door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael O.
07/2019
5.0
garage doors
  + -1 more
Professional job and good price. I would hire again
Description of Work: replace spring and fix door which would not open correctly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

James C.
02/2019
5.0
garage doors
  + -1 more
Employee came and performed repairs in an efficient manner. Price was less than expected. I am going to need my Garage Door replaced later and I am 100% sure I will hire them to perform that work also.
Description of Work: Replace Torsion Springs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

James C.
02/2019
5.0
garage doors
  + -1 more
I hired Ace Overhead Door last year for a spring replacement, and because of how well it went it was an easy decision to hire them again recently to replace the entire garage door. Tom and his employees are extremely professional and efficient. During the quote process Tom was straight forward with me and all my questions and never tried to up-sell me. He could've easily taken advantage of me asking about a better insulated door but laid it on me straight and found me the best fit for garage needs. I strongly urge anyone in the area in need of any garage repair to hire them. As an added bonus they did provide a 10% Veteran Discount which I greatly appreciated.
Description of Work: Garage Door Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Thomas C.
09/2018
5.0
garage doors
  + -1 more
Tom assessed the situation and we discussed the least expensive route to go, that is, by reutilizing parts and just doing what absolutely was necessary. He certainly is not one to tell the customer what would be "nice" to replace. Rather, I knew the hardware on the doors was over 20 y old and I had seen some fraying of the cables so I opted to replace all the items indicated above, The work was completed faster that I anticipated. Tom came to do the job at the end of the day and in a rainstorm. The doors presently operate perfectly. He is a hard worker and a skilled professional..
Description of Work: Cables, wheels, and extension springs replaced on two overhead garage doors. Extension spring on one door prompted the repair..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Dave N.
08/2018
5.0
garage doors
  + -1 more
Very well. Even though the owner was on vacation, he called to let us know it would be the following week before we would see someone. They actually came on a Sunday to make the service call. I had a call ahead to go over what needed to be done and that clarified our options. The service tech was efficient and cleaned up well before he left. We were very pleased.
Description of Work: Replacement of garage door opener

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Michael R.
06/2018
5.0
garage doors
  + -1 more
All went well . Professionally done. They weighed the door to assure the correct springs were used.
Description of Work: Needed to replace garage door opener, and springs on nearby door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alex D.
09/2017
5.0
garage doors
  + -1 more
Excellent, Tom provided excellent information and reviewed several options I had for replacing my old garage door. After reviewing the quote i decided to go ahead with the installation. The crew showed up right when they said they would, were very professional and the end result was perfect. The old door and all associated pieces were removed and hauled away, and the new door, track, and opener installed both look and operate excellently.
Description of Work: Removal and replacement of household garage door, track, and opener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David H.
05/2017
5.0
garage doors
  + -1 more
Most knowledgable, most professional of all the firms we looked at. Excellent responsiveness and service. If you are looking for a garage door this is the firm to choose
Description of Work: Replacement of Openers and Garage Doors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael F.
04/2017
5.0
garage doors
  + -1 more
We got 3 quotes for 2 new garage doors and motors. We chose Tom (owner/installer) based on his professionalism, product knowledge, and price. We knew the features we wanted and he determined the brands and models that would best meet our needs. The doors were ordered and he communicated with us on the status. The removal and installation went smoothly due to his skill level. We are very pleased with the final product and experience, and would strongly recommend him for garage door purchases.
Description of Work: We needed to replace two existing garage doors and motors with new ones.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Nigel G.
04/2017
5.0
garage doors
  + -1 more
Excellent, timely and professional service
Description of Work: Replace torsion springs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Gregory A.
04/2017
5.0
garage doors
  + -1 more
Tom's price for the fix was better than reasonable, He is exactly the kind of repairman you want to come to your house. He was friendly and extremely professional. He clearly knows his stuff and easily resolved an issue without attempting to gauge me with extra charges.
Description of Work: Had an issue with a few broken wires and the garage door was stuck in the closed position. I tried trouble shooting but could not figure out the issue. Tom came, looked at and in 20 seconds diagnosed the issue and began fixing it. He completed the fix in less than 5 minutes and saved me the misery of trying to figure it out myself (which wasn't going well at all).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John L.
12/2016
5.0
garage doors
  + -1 more
Our garage door now works better than it has in years. The operation is quiet and smooth. Tom did great work.
Description of Work: We had a very old very heavy garage door the head broken it's mainspring. Thompson appointment with us was on time, found the parts we needed and fix the door on the schedule time and date that worked for us. He was a professional through and through I would hire them again without question.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

udo V.
12/2016
4.0
garage doors
  + -1 more
Very well. Minor delay in arriving.
Description of Work: Replace springs on overhead garage door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$250

Harvey T.
11/2016
5.0
garage doors
  + -1 more
I called Tom at Ace Overhead Doors on Monday, 11/28/16 to get more information after doing a search and finding his website. I explained my issue as I wasn't sure at the time if I needed repair or replacement. He was extremely helpful and friendly on the phone. He answered all my questions thoroughly and explained in detail what the options would be if I asked him to come out and take a look. He also gave me the exact price I would pay, depending on which model door opener I chose. I felt comfortable enough on this phone call to ask to set up an appointment to come out and take a look. He was able to schedule us for the very next day. We were very happy about that! I had to call him back the same day as the call, to give him the height of the garage door, as he was going to bring with him the necessary parts to do the job on the day of the inspection. I asked to be texted before he got here for the 3pm appt on Tuesday. On Tuesday, I received a text from him, as promised, about 20 minutes before he arrived, on time, at 3pm. (despite horrible weather) Tom took a look at my old garage opener (I knew it had to be replaced as there were broken parts that could not be repaired) He got to work immediately. I hung around for a while, on and off, asking a few questions while he was working and he answered every one in a friendly, informative manner. He finished the job fairly quickly, I thought, cleaned up the area, gave me a couple of additional suggestions for options if I chose (I didn't at the time) and presented me with a bill, which I paid by check. He does say he takes credit cards, but cash or check preferred. I was OK with that. Wrapping this up, I would say I made a great choice, everything is working perfectly, the price, I believe was fair, and I would definitely recommend Tom's service for anything related to garage doors, for repairs or replacement. Tom seems like a great guy, and most importantly to me, an honest one.
Description of Work: Had to repair or replace my garage door opener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Barbara R.
06/2016
5.0
garage doors
  + -1 more
I called Tom based on other reviews and I was beyond pleased!! I thought I was going to have to replace my door openers and possibly the doors but Tom got the problem opener fixed and showed me how I could rehab the current doors. What could have cost me thousands cost less than $100. When I am ready to replace my openers I will be calling Tom and I'll mention him to all my friends
Description of Work: Made an adjustment to the garage door opener so door would open smoothly. Checked the "balance" of the garage doors and did an overall check of the chains, rollers, etc. Gave all moving parts a dose of lubricant and now everything is working great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LYNDA B.
03/2016
5.0
garage doors
  + -1 more
Originally needed bar replaced that connects to garage door and motor. After reviewing our motor Tom suggested we consider replacement of motor as it was 10 plus years old and could not guarantee how long it would last. New motor is much quieter and efficient then the old model. Tom arrived and completed the work as stated. He was very efficient and never complained about our messy garage. I would recommend to anyone needing repairs or replacement to their garage door equipment.
Description of Work: replaced garage door opener

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

David W.
02/2016
5.0
garage doors
  + -1 more
Tom Ljubicic is the owner and installer. He knows the products and the install was quick, clean and proficient. If you hire Ace Overhead, you can rest assured the installer is a pro. I was renovating my garage and needed to coordinate the door install around my renovation. Tom was more than willing to be flexible and work with me in that regard. My wife and I were also indecisive about the window trim and Tom said it was no problem if we decided to change the trim after the install was completed. Mr. Ljubicic also made it clear that his service didn't end after the installation. He said not to hesitate to call with any questions or problems, and said if anything were to go wrong as it pertained to his work, even after the warranty, he would take care of it. I like Tom and I like my new garage door.
Description of Work: Installed a new garage door and opener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Ace Overhead Doors LLC
Thank you for providing your thoughts on our interaction. Your comments highlight the service I strive to provide to all of my customers. It was a pleasure to do business with you and don't hesitate to reach out in the future for any garage door needs.

Cheryl T.
11/2015
5.0
garage doors
  + -1 more
Prompt, professional, informative, and very kind to someone, who as a senior ,appreciates that type of service. I was very pleased with this vendor and would highly recommend his services
Description of Work: Installed New garage door opener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Ace Overhead Doors LLC
I appreicate the kind review, it reflects the type of interaction I strive to have with all of my customers. It was a please to meet you and if you need anything in the future please don't hesitate to reach out.

marilyn B.
11/2015
5.0
garage doors
  + -1 more
Tom was great to work with. He understood the design I wanted and did whatever was necessary to make it happen -- creating a drawing to send to the manufacturer and providing me w/samples of various materials.
Description of Work: Designed and installed my beautiful (customized) garage doors , including door opener & remotes.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Stephen S.
11/2015
3.0
garage doors
  + -1 more
Be sure to read fine print, Picture showed 2 doors, price included only 1. However, he was nice enough to do both. However, only had rollers for the one.
Description of Work: Garage door tune-up.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Ace Overhead Doors LLC
I appreciate you honest feedback and I apologize for the confusion around the advertising. The ad was designed by the Angies List folks and was not designed to be misleading but I can understand the photo does not accurately represent the deal. I will follow up with the folks at Angies List to change the photo to make it more accurate.

Scott F.
10/2015
5.0
garage doors
  + -1 more
The contractor showed up on time for both the estimation and the performance of the job. He was knowledgeable about his trade, and not pushy with sales tactics, though he did offer a range of options. We settled on a price quickly, and upon completion, the job was billed for that exact amount. On the day of the installation, the work went quickly. It's been about two weeks since then, and the door works smoothly and without any problems. I'm very satisfied with the experience.
Description of Work: The job was to replace an existing wooden single-car garage door with a new steel one. This included replacement of the rails, but with the existing opener left in place and reused. Additionally, weatherstripping was added along the edges of the door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Donna V.
08/2015
5.0
garage doors
  + -1 more
Tom had been to my house before to troubleshoot the old opener, replace springs, and install new weather stripping around the garage door. He is unfailingly polite, well organized, prompt and efficient. This visit was to replace the old opener unit on the ceiling of the garage. The work was excellent, as usual. I consider Ace my "go to" company for anything related to the garage door.
Description of Work: Replaced an old garage door opener. Installed and programmed a new keypad.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$399

Holly A C.
07/2015
5.0
garage doors
  + -1 more
He came by immediately, checked it out, and said it was the mother board -- either a failure of the unit itself or perhaps a lightning strike caused it to fail. Said it was highly unusual for a product to fail. He offered to replace the mother board with one that he had in stock, at no charge to us. Otherwise, we were facing the cost of a replacement. Fortunately, it did the trick! We're operational again. He is always very responsive, prompt, professional, pleasant.
Description of Work: The brand new Liftmaster unit he installed for us in March 2014 failed in May 2015. The door had hardly been used in a year's time, and after 9 years of the previous unit having been functional, it was very upsetting to have it fail so quickly, especially because the year warranty had just run out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Ace Overhead Doors LLC
Thank you for posting your review of your recent dealing with our business. Your comments highlight the service we try to provide to all of our customers. As was mentioned the repair you needed is uncommon as we only use quality brands for our doors and openers, but manufacturing problems do happen. In these rare cases Ace Overhead Doors will go the extra step to make it right and to satisfy our customer’s needs. We look forward to working with you again in the future.

Contact information

5 Rossie st B, Mystic, CT 06355

http://www.aceoverheaddoors.net

Service hours

Sunday:
8:00 AM - 6:00 PM
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Insured

Licensed*

Trade License Number
0623905
Trade License Locale
State of Connecticut
Trade License Authority
Department of Consumer Protection
Trade License Expiration
11/30/2016
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

Garage Doors

FAQ

Ace Overhead Doors LLC is currently rated 4.9 overall out of 5.

Sunday: 8:00 AM - 6:00 PM

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 8:00 AM - 6:00 PM

Ace Overhead Doors LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Ace Overhead Doors LLC offers free project estimates.
No, Ace Overhead Doors LLC does not offer eco-friendly accreditations.
Yes, Ace Overhead Doors LLC offers a 10% senior discount.
Yes, Ace Overhead Doors LLC offers emergency services.
Yes, Ace Overhead Doors LLC offers warranties.
Ace Overhead Doors LLC offers the following services: Garage door and garage door opener: repair, replacement, installation and sales Commercial and residential; Emergency service available
entrance doors, bulkhead doors

Contact information

5 Rossie st B, Mystic, CT 06355

http://www.aceoverheaddoors.net

Service hours

Sunday:
8:00 AM - 6:00 PM
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 6:00 PM