Pella Windows & Doors

The service went very well. It was a perfect installation and they left the home immaculate. The window looks beautiful and I loved everything about the experience. After it was complete, I could not stop raving about their service. I was so impressed and I would love to use their services again.

The first experience was great and I was very pleased with the service. However, I was not pleased with the most recent service. The salesperson explained how great their service was and how they don't subcontract any of the work The worker they sent could not speak any English and he had a very difficult time installing the window. We were not pleased and we had to hire someone else to do that work. Based on the most recent experience, I would get more references before using their services again.

The people who came to the house were the neatest workers I have ever used. They cleaned up well after each day of work. They were very conscientious. I was extremely pleased with the experience. I did look into other companies and I thought for what I got, they were the best value.

The service fine. They were professional, neat, and completed the work in a timely fashion.

The service was great. We really like their windows and we have not had any problems. They explained there was some lead paint used and we should be very careful. They were quick and efficient. They came every morning first thing and completed the work in less than two days. My husband watched every move and he was very satisfied with the service. The price was expensive but reasonable compared to other companies my husband looked into.

I was very pleased with the service. They did a good job. It took them a few days to complete the work and they sent a crew each day. They subcontracted the installation work. Everything was done right on time and they did what they said. They did run into a problem but they resolved the issue quickly. The crew cleaned up well. Everything fit right and the process went very smoothly. We did shop around and we felt their price was very fair. We have more windows to replace and we definitely use their services again.

They did a good job with the installation and they were on time for the appointment. However, a couple of months later I had an issue with the door and they would not come back to resolve it. I had to hire another company to do the repair.

Everything was complete in two days, they cleaned up after themselves and answered all my questions.

After six months, thirteen appointments at my home involving 13 separate Pella representatives, employees and sub-contractors I do have one replacement sliding glass door in my living room. Along the way, the wrong door was ordered, I was treated rudely and with incredible disrespect by one Pella employee, many of my telephone calls were not returned, my hardwood floor was damaged, three separate sets of trim were installed, it took two attempts to repair the damaged floor and the living room was in shambles during the entire Holiday Season. The project was completed on January 4, 2012.In my presence, Pella representatives engaged in heated conflicts with each other. Not one of the Pella representatives took ownership of the problem. In desperation, I brought in a highly respected local contractor to oversee the completion of the project.My finished project is acceptable but it is not what I had originally ordered.I sincerely hope that no other Pella customer ever endures a similar nightmare.

Had salesman meet me at the house. Showed him windows to be replaced. (he did not try to sell me windows for the entire house which I appreciated). We set a date. Contractor came. Very professional. This is a rental house and the windows look great.

Beginning May 25, 2012, I tried to contact Pella by phone (4X) and by email (6X) for repair of our rollup screen door. Today, June 7, 2012, I finally receive a call from Pella in Connecticut confirming that they were ordering us a new screen door, and that I would be called back about the installation. Knowing Pella's past professionalism, I am hopeful that the repair will be made eventually.

Pella still has not called or emailed back to schedule service.

In August 2011, we contracted with Pella to install 20 windows and 2 sliding doors ($21,145.38). We utilized Pella solely because we were told (by A.J. Lomax) the new windows and doors would be the same form and function as our current units. The windows are as described, however while being installed in October, we indicated the doors are far different then assured; the doors are shorter than the opening will accept and the sliding portion / track is on the exterior of the home creating several unacceptable safety and security concerns: 1. The height of the doors are significantly shorter than our previous doors: The opening was large enough to accept the larger doors (6?-9 ½? H x 5?-11 ½?) yet the smaller version (6?-7 ½? x 5?-11 ½?) were installed and over caulked to fill the unused space. This difference in height +/- 2? is significant and causes an issue with anyone 6? in height. 2. Does not allow stick to be inserted in track to re-secure door 3. Does not allow our existing aftermarket lock to be re installed 4. Does not allow our security alarm contact points to be re installed. 5. Allows snow, ice, debris to collect in track preventing door from opening 6. Someone from exterior can lock occupants in 7. screen is on interior collecting insects,etc. at nightime on screen, in order to close door screen must be opened allowing insects in home. Immediately Tom Game from Pella scheduled and agreed to have doors fixed, Nov 23, 2011 it rained and installer cancelled, we rescheduled for early Dec. On Dec 7, 2011 We were contacted stating this is how the doors were. We immediately requested a rep as we did back in October to come out to our home. On 12/16/11 We reviewed all issues with A.J. Lomax (Pella Sales person) and he agreed and would "make it right" and have doors fixed. Several attempts to reschedule the fix were ignored however we were once again contacted by Gary Minor (Pella Sales Manager) on 1/31/12 stating this is how the doors were made. I contacted Pella Corporate and they stated larger doors could be installed in reverse, yet warranty would not be valid. Once again Gary Minor at Pella in Monroe delayed and finally responded on 2/27/12 stating the doors could not be reversed regardless of what I was told by Pella corporate and his 3 other colleges over the last 4 month. We hired Pella for a significant project ($21,145.38) and paid in full, we immediately indicated the doors were not acceptable because they were smaller (Pella rep measured openings himself) and do not clearly function as, ?exact replacements creating safety/security concerns (we had a break in, snow build up, etc.) Now Pella states doors cannot be reversed, therefore the only viable solution is to reimburse us $4,904.98 in order that we can replace the doors with another manufacturer, yet Pella refused to refund out money. refer to video on youtube.com,"http://www.youtube.com/watch?v=etmJDptVmY4 or search for "Pella, Monroe" Final letter we wrote to Pella: I?m writing to formally memorialize our conversation on 2/27/12. You specifically stated that Pella had no intentions of refunding our money regarding the two sliding glass doors we had installed regardless that we stated they were unacceptable the day they were installed (We were led to believe they were EXACT replacements for what we had). In addition, SEVERAL of your colleagues agreed with our concerns and made active arrangements to fix the condition, yet you still refuse to resolve the situation. I find it ridiculous that your office took four months to figure out whether the doors could be ?reversed?. In addition, I find it more appalling that you knew the doors were unacceptable (due to their function and size) from the beginning yet you refuse to refund our money. Having a formal education in the engineering / construction industry and actively working in the field for nearly twenty years you and your firms stance is nothing less than pathetic. Regardless of the number of doors you have installed and their energy efficiency, I have personal working relations with architects, other engineers, contractors, firefighters and police officers who all agree that our concerns are valid, yet you have insistently chosen to damage your personal reputation, your firms as well as the Pella name. Your decision on 2/27/12 is unfortunate, yet we appreciate the opportunity to pursue our concerns. refer to video on youtube.com, search for "Pella, Monroe" http://www.youtube.com/watch?v=etmJDptVmY4 refer to video on youtube.com, search for "Pella, Monroe"http://www.youtube.com/watch?v=etmJDptVmY4

I didn’t agree with their contract so I did not do work with them.

They were pretty prompt in coming. Their agent was professional. He didn't go into too much depth or detail and wasn't as friendly as the others. Their price was slightly higher than the other companies.

It went well overall. It was expensive but I do not regret as it hs upgraded the look of my kitchen . Installer and his assistant took their time and were there from approx 8:30 to 2:00. He also helped me out on a lock problem on another door. I am haviing some issues with the rolling screen slider but the door is working fine.

It was a hazard. The problem was that it was supposed to be a one-day install. There was a roll screen. They subcontracted and said that they weren't going to as they had said that they had their own installers who were factory trained which was not true. The roll screen was not installed because their people did not know how to do it. They kept giving me the run around every time that I called. They finally sent someone to fix it. I would not use them again in the future no matter how good their product was. It would be very hard buying windows if you wanted good quality. I did a lot of research and they had good quality windows but they were extremely expensive. I got a discount but the labor brought it up a lot. So far, I have not had any complaints about their quality. A lot of the contractors would take your money, and then you would be at their beck and call, which was ridiculous.

We had a salesman (who was terrific) come to our house and give us a price for 23 replacement windows, Imprevia, fiberglass. We agreed on a price of approximately $16800 and arranged (with the consent of the company) for a 25% deposit at the time the contract was signed, 25% when they were delivered, and the rest on completion of the job. About five days later, the superivsor of the job came to our house to check and see that everything was as should be. After walking from room to room, he got to the reason for his visit. He stated the industry standard was 50% down and the rest when the windows were delivered. They would give us leeway of maybe 10% before completion. We replied that we had a contract and that our salesman had checked with the office beforehand. The upshot was that we asked for our deposit back and wanted the contract abrogated (since they were breaking it anyway)! Later, Pella called us and told us they would go back to the original agreement but we wanted no part of this contractor. We stopped the check and had no further dealings with them.

The workers arrived on schedule (the original appointment had to be rescheduled due to rain on the original schedule date). They worked efficiently and answered all questions I had as they progressed. They put up a plastic shield around the work area in the house so no dust or debris got into the house. They worked without a break until the job was finished and completely cleaned up. I was very happy with the results

Overall, our experience was pretty good. The windows are great, but we did encounter a few glitches. We purchased both high and low end windows. The installation of the designer windows went great, but there was damage done to our walls when the lower end windows were installed. The walls above and below these less expensive windows had to be repainted. Also, we were up sold. However, our energy efficiency has increased greatly since the installation as evidenced by our heating bill.

All and all they did a good job with everything. One of the windows was delivered with a broken sash and it took 3 weeks to get a new one. Overall it was a good experience.

The entire job went very well and I was pleased with the quality of the windows and doors. The installer was a subcontractor for Pella that specialized in window and door replacement. The installer was terrific and I have been very pleased with the quality of the installation. Subsequently, I had a few minor callback items. The Pella wholesaler was not very responsive. I called my salesman and he was terrific in getting the minor problems addressed.

Initially met with Pella representative on October 20th. Measurements were taken. Another representative confirmed the measurements on the 21st. Confirmatin calls were made on November 15th and the 22nd. Installation was done on the 23rd.

Their estimate was twice as much as the quotes that I had received from others. The guy was pleasant to work with, but when I didn?t want to buy his product, he was a little rude. He was explaining to me about the new federal regulation regarding window replacement. He didn?t explain fully regarding certain regulations which would have added to the cost. I had to find out about these regulations by myself. He just added $180 per window; this was on top of the price he had already quoted. I think he was just taking advantage of the new legislation that was coming into effect. He wasn?t trying to give me a good price; he was just trying to take advantage of the situation. I ended up getting into an argument with him on the phone about this particular add-on cost in the quote. He started screaming at me. I was surprised at his behavior. I am not sure about his products or quality of work. I will not use his services again in the future.

Everything went very well. They were great.