Rick's Roofing & Siding LLC

Rick provided an estimate that was thorough and professional. It was a little larger in scope than we desired, so the estimate was out of our price range. He included several items that we did not feel were required. Rick spoke to me on the phone a couple times and was clearly very particular about doing things the "right way". This can be a good attribute, however it is inflexible and leads to high estimates. Rick also warned against putting solar panels up on a non-updated roof, and warned me about a potential homeowners insurance rate disaster if I do so. I called my insurance company and they had no issues with our potential plan. So from that experience I believe Rick is a little alarmist in his views on what should and should not be done.

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My experience with Rick and his roofing company was horrible. When he was trying to sell me his services, he seemed knowledgeable so I signed a contract. He told me there would be a lead worker and a supervisor and that the job would take one day. It concerned me that he gave the price only by measuring from street level, not going onto the roof at all, but I accepted it because he said he had years of experience. He gave me a phone number to reach him and promised to respone to a call within an hour. The day of the job a van with two men arrived. As they prepared to work, I tried to ask where the supervisor was. They just turned away from me. They were speaking Spanish so I tried my limited Spanish. They ignored that also. Finally one of them let me know the supervisor went to gets more men and would return in an hour. They started working. The day got more uncomfortable when the supervisor returned about two hours later with one man and immediately left to find another one. I had been calling the number Rick gave me about every hour from the first arrival and the operator said he was getting the messages. He did not return any calls and I continued trying all day. I even asked if the service had an emergency number. I asked the workers for the number to reach the supervisor. Finally one man did give it to me, but the supervisor did not answer. The men continued tearing off shingles and I couldn't ask any questions about how they would handle the repairs. I was so frustrated and frightened. When they finished removing half the shingles, about one o'clock, I stopped the job. About that time the supervisor, who spoke English, returned. I explained to him how I felt. He reached Rick by phone and I also told him. All he offered was excuses and rambling about the quality of his work. I insisted they clean and leave. I called another company and they came and tarpped the exposed wood. I listened to Rick ramble as he called me repeatedly all evening. I finally blocked his number from my phone. He refunded less than a third of my deposit, keeping over $2,000. I was traumatized by this experience and had to pay for another company to do the job over. They discovered there were five rotten spots in the wooden layer, which they repaired. Rick's workers had not found any of them. I am dissatisfied with the entire experience. It was a horrible day.

As far as roofing jobs go, ours was a very difficult one. Our house has a few additions and many quirks that made an accurate estimate very difficult. As a result, the job took a third (unexpected) day to complete. There were four (!) layers of roofing on the main roof, and more water damage than we'd expected. In short, this is usually where an unpleasant price hike occurs. Here is where Rick is worth his weight in gold: he is not only honest but honorable. We sat in my living room before we started and I told him about our bad experiences in the past. I wanted a number that would not change unless it absolutely had to, and even then I wanted to discuss any changes in our estimate before any additional costs were incurred. When the water damage was revealed, he gave me a cheaper deal for the plywood than he'd first quoted me because he knew money was tight. Watching his crew work longer and harder to take care of this he never asked for more money. Instead, he stuck to his word, a rarity these days. He was available for questions and showed up on site. His crew of six was excellent. Questions or concerns were always met with a, "We'll take care of that for you." They encountered many surprises but they were able to adapt and overcome all challenges. They were friendly and extremely professional, right down to making a few extra sweeps of the yard for old nails so our dogs wouldn't find them. To sum this up, we did our research before we chose Rick. My expectations were high and he exceeded them. He gave us the most reasonable estimate and the most detailed estimate, and we have a gorgeous roof as a testament. We are very fortunate that we entrusted this large job to Rick; in lesser hands, this could have become a nightmare. Let me put it this way: I hate yard signs, but we kept his sign up more than a week after he finished because we wanted to help in any way we could. I wish I could find the words to give him the recommendation he deserves, but this will have to do. I defy you to find someone as professional, detailed, qualified and honorable as Rick (not to mention affordable). As an aside that has nothing to do with Rick, a warning to anyone who replaces a roof: be ready to clean old roofing from attic.

Rick came to the house and described in detail the elements of a quality roof and quality siding. His estimate compared with other estimages was the most reasonable. He provided good advice on color and choices to maintain the value of the house. And counselled us on unnecessary options. Even though the damage was from hurricane Sandy and all contractors were busy he still was able to promptly deliver the installation. Work continued after a break for a 38" snow storm. The workers were professional, expedient, and cleaned the site after installation. The final result was excellent.

I was very happy with Rick's work overall. The siding guys who did all the heavy lifting (installing the doors and windows, which I ordered amd made them sweat, because my measurements turned out to be little too tight for easy installation. However they have done all of it and with flying colors. Our house looks absolutely 1000% better after all the work has been done. I have nothing but appreciation for all hard work Rick's guys did. Thumbs up! I would easily recommend Rick's Roofing and Siding to anyone in a need of similar work.

The workers were professional in every respect, worked diligently and speedily. They prepared the work area before they started the work and cleaned up all debris when finished. I couldn't have been more pleased with the quality of the materials and the workmanship. Rick exceeded expectations in the price he quoted to do the job, the timliness in which the work was done and the quality in the finished product. I hjighly recommend Rick's Roofing and in doing anyone'sfirst choice for anyone needing his company's services.

Work was performed within two weeks of agreement. Work crew was courteous and neat, cleaning up after themselves. Everything was as described and promised, no complaints. No leaks or lost shingles in the years since the installation. Would be glad to recommend them to others.

Rick Crans knows a great deal about quality roofing and is glad to share that knowledge with the potential customer. I believe his pricing is fair and he is thorough in helping customers make decisions regarding their needs. I believe he sells, and the workers installed, a quality product. The men who actually do the work are professional, prompt, fast, helpful and hard workers who left a clean work site. We chose Rick's after a neighbor had a positive experience with the company. I would recommend the company to potential customers.

Great Great Great. Came on a Sunday morning @ 7:00 AM - not too great but OK. Starting with a crew of 12. Average to 8 to 10 men. Finished roof & clean up at about 4:00 PM. Have received compliments about the copper flashing from neighbors.

All went well, No problems! They cleaned up well and were punctual and would higly recommend them. They exceeded all my expectations.

I had four estimates; two high, two low. Rick's was one of the lower ones. Because I have some flat roof areas and skylights I was very concerned about the proper treatment. All of the roofers offered the same options and choices, the more expensive ones included some extra services that I decided I could live without. Rick gave me a list of 5 references. I checked this site and was dismayed by the 2 comments but called the references. They all said they were very satisfied with his work and that he did everything he said he would. I drove past 4 of the houses and they looked good. I spoke with him at length about his work, the roof warranty, etc. and decided to go ahead in spite of this rating because of the price and the fact that he said he could begin work right away. I signed a contract before actually closing on the house but said I didn't want to give him the deposit until the closing when through. He called day of closing to make sure it went through then material was delievered on the day promised even though I had not yet given him a deposit. Work was delayed one day because of rain. Workers were friendly. Place was left clean. Only complaint is that I wish the skylights could have been cleaned better before putting covers on them. He was a little too talkative and repetitive when discussing his roofing product--very passionate about being "certified" and seemed knowledgeable. So, I am sorry about others' experiences but so far I am happy with the work that was done. If I have a leaky roof the next time it rains I will report it here!

The roof was installed in one day The bay window also had a small shingle roof installed the clapboards around it were damaged, and the installer denied any responsibility the house was recently painted and therefore we knew they were in good shape beforehand no rake edge was installed We had no idea what rake edge was-our landscaper pointed out that it wasn't installed the installer then told us that we agreed to not put in on-he said it wasn't necessary on a new roof We had no idea what rake edge was-and we did not say we didn't want it I had to touch up paint on the side of the house because workmen scratched the shingles and foundation several times The thing that really got us was that we were dismissed with an excuse each time. The installer would not accept any responsibility with the job done at our house. He would only say that he did and good job I hired a contractor to install the rake edge and fix the clapboards at my own expense($500.00) I now have to hire someone to paint the newly installed clapboards (once again, at my expense-$?)

Rick's Roofing and Siding installed over $30,000 of roofing, siding and flashing on our house in October, 2010. In April, 2011 we found a 12-foot section of rake trim was missing from our third floor roof. We asked Mr. Rick Crans, owner of Rick's Roofing and Siding, to repair the damage. He claimed it was storm damage, even though he has never seen the actual damage. He wants an additional $300 to do the repair. We believe it was poor workmanship which resulted in the trim coming off. We have photos of other areas of poorly installed rake trim and flashing which had to be repaired during the installation in October. In an attempt to intimidate my wife and me, Mr. Crans indicated to me over the phone that he had accessed a website which enabled him to find out the following about us: our birth dates, our mortgage and insurance carriers, our annual income, and any websites we have visited. My wife and I are both deeply disturbed that this person has delved into our personal lives in this way. Mr. Crans continues to refuse to make the repairs, and has suggested that we take him to court. We plan to.