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East Coast Plumbing & Drain Cleaning Inc

Plumbing, Drain Cleaning, Heating and Air Conditioning,

About us

Full Service Plumbing and Drain Co. Boiler and Water Heater Installations

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Leaky faucets, dishwashers, furnaces, sewer and drain cleaning, basement pumping, sewer main repairs, complete bathroom remodeling, garbage disposals, leaky pipes, frozen pipe thawing and winterization, water heaters, gas appliance hook ups, water main & sewer connections, sewer ejectors and sump pumps, excavation, boiler installation and repair, jacuzzis, whirlpools, shower systems & complete tiling.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

20.00

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.826 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
12%
3
4%
2
0%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.9
responsiveness
4.9
punctuality
4.8
Showing 1-25 of 26 reviews

Indrawattie A.
01/2018
5.0
plumbing
  + -1 more
Both individual very professional and took care of my situation in a timely manner and very friendly and did what you needed to do and I would highly recommend them
Description of Work: In my Garage my pipe Burst

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Karen G.
08/2015
4.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$280

Michael D.
07/2015
5.0
plumbing
  + -1 more
I liked there promptness. I called and they didn't make me wait too long. I think they were there in a day or so. They understood it was an emergency and reacted promptly. They were professional doing the job. They didn't waste any time. He just did it, checked it, and recommended some things. I felt confident with there work.
Description of Work: Plumbing. The seals of the toilet itself broke. They replaced the leaking seal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Charmane H.
06/2015
4.0
plumbing
  + -1 more
Fair, the didn't replace it with the original piping.
Description of Work: Replace about six inches of piping that was frozen and cracked open

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$250

Kimberly P.
06/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Helped me with some major repairs due to pipes freezing. Very responsive, prompt and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Ingrid E.
05/2015
5.0
plumbing, water heater repair
  + 0 more
Quote process and inspection was professional, detailed and informative. Decided to choose East Coast when another service asked me to do my own measuring! The owner was prompt in calling back to answer questions and came that afternoon to install unit with a partner. Courteous and knowledgeable.
Description of Work: Installed new 50 gallon hot water heater, removed old one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Debra C.
04/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Installed a new furnace. I have also used them in the past for plumbing items as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,870

Jennifer T.
01/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Clog fixed over holidays, drainpipe rehung.
Rating CategoryRating out of 5
Yes, I recommend this pro
$800

Karen S.
10/2014
5.0
drain cleaning, plumbing
  + 0 more
The job was done within two hours. Don did a good job, as we now have come to expect. This was the second time we engaged East Coast Plumbing. We had a very good experience the first time. It is refreshing to work with people who have integrity and a professional ethic. I approach my own work this way, and I prize it in others. East Coast Plumbing is highly recommended.
Description of Work: Our garbage disposal gave out. Due to the corrosion, there was a minor flood. We made the call late to East Coast Plumbing on a Saturday afternoon; an appointment was made for the next day, Sunday morning. Don (the owner) came to the house and removed the disposal mechanism, put in the appropriate plumbing, and a new drain ring. If we decide to put in another disposal at a future date, we are set up for it. Don even snaked out the drain for us at no additional cost.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$255

Alvin B.
09/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Removed and installed faucet in kitchen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Karen S.
09/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: We learned about East Coast Plumbing from Angie's List. We had contacted two other plumbers before we called East Coast. One of them returned the call 5 days later. The other one never did call back. Chris arrived within half an hour after we contacted East Coast Plumbing. The toilet was leaking clear water from the base onto the floor every time it was flushed. Chris determined the cause, and replaced the metal ring as well as the wax sealing ring. He then shimmed up the back of the toilet to make it as level as possible. He was careful to explain what he was doing, and left the bathroom clean. He also offered some helpful advice regarding a broken faucet, which we will have him repair the next time he comes to the house. We would highly recommend East Coast Plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$355

Dennis J.
08/2014
5.0
drain cleaning, plumbing
  + 0 more
I called early in the morning - got a call back within 10 minutes and plumber was at my house by 9 a.m. Chris was courteous and professional, explained the problem, repaired it and gave me an estimate for a toilet replacement. He sat down with me and answered all my questions. My problem was resolved by 10 a.m.
Description of Work: Unclogged toilet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Mary Ann C.
04/2014
5.0
plumbing
  + -1 more
Excellent service . Dom gave us a quote on our job and that was exactly what it cost (less 10% discount for Angie's list customer). Sent out two workers for the job and they actually arrived an hour early which is never heard of! Very pleasant and professional workers. Had the job completed in two hours and left no mess. We would definitely use East Coast Plumbing again.
Description of Work: Replacement of tub and shower fixtures. Outside faucet needed to be replaced also.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Judy G.
01/2014
5.0
plumbing
  + -1 more
He explained the choices to repair or replace the hose. Did the job, quickly and professionally
Description of Work: repaired a leak under the kitchen sink caused by a damaged hose.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Kathryn M.
12/2013
1.0
plumbing
  + -1 more
We could not connect. I even printed a coupon from the Angie's List web site.
Description of Work: The phone numbers listed with East Coast Plumbing in Milford CT are apparently "Not in service". I tried calling several times in different ways, but got the same results.
Rating CategoryRating out of 5

Response from East Coast Plumbing & Drain Cleaning Inc
We just happened to see this review and we did have an issue with At&t phone lines for this day. I would really appreciate if you can remove this F rating that this customer had left being that we had no control over the phones lines that day

Jared S.
02/2012
5.0
plumbing
  + -1 more
As mentioned. everything about the experience was exemplary. On the most recent occasion, we came home at 7:15pm to find a pipe had burst in our basement. After turning off the water, we called East Coast Plumbing right away. Tina at the office acted quickly to find a repairman to come out to fix the problem. Within an hour, Chris was there despite it being late in the evening. He easily diagnosed the problem and quickly put together a replacement for the damaged area. As he was the first time, he was professional, kind and effective. Again, I highly recommend East Coast - and Chris in particular - to anyone in the New Haven/Milford area.
Description of Work: We've used East Coast Plumbing twice now, the first time to rebuild the inside of our upstairs toilet, the second time to fix a huge leak in our basement. Chris came out both times - the second time late in the evening - and he arrived promptly on both occasions. He was very polite and professional, not to mention that he did exemplary work in both cases. The company's call center is also very helpful and return calls within a matter of minutes. I have no basis for comparison regarding the price, but it seems reasonable. (The amount spent that I listed above is the average of the two repairs btw) Overall, this company provides excellent repair work in a punctual fashion and their customer service is top notch. They are highly recommended for any and all plumbing repair services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Toni P.
09/2011
5.0
plumbing
  + -1 more
Exelllent, the service person came right away and diagnosed the problem quickly. He then went to the plumbing supply store to find the right parts for our tub which is very old. He came back and installed the parts and the price was very fair. this is the 2nd time we have used this company for two different plumbing issues and we will definitly be calling them again!
Description of Work: Replaced broken faucets in bathtub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

GAUTHAM C.
11/2010
3.0
drain cleaning, plumbing
  + 0 more
There was a leak in the L joint in the plumbing inside the wall and these guys had to pry open the vinyl siding, break open the plywood planks, get out the insultaion stuff and fix the L joint.This was a relatively complex job as far as a layman like me was concerned.They spent a little more than 2 hours here and I found paying 465 dollars was a tad expensive as the billing rate was 200 plus an hour. They fixed the pipe but said it was not their job to put back the insulation material , plywood /vinyl back. I didn't dispute this .But the real issue was with the inksinerator garbage disposal.It started leaking immediately after they left but under heavy load.We called them in a few days and they came back promptly.They inspected their work and told me that it was an issue with the inksinerator itself and not their workmanship.I called the inksinerator support (they had a 5 year in-home warranty with labour) and the support told me that they would send someboddy from donnelly appliance in stratford,ct but if it turned out to be a mistake with the installation they would charge me. I agreed to this as I thought these guys were professionals and knew what they were speaking about. The guy from donelly came up and inspected the unit and told me that it seemed to be an issue with the unit.He came back in a few days with a new replacement unit and fixed the new one (totally covered under insinkinerator's super warranty !!!). The new unit started to leak immediately again and that's when I called Donnelly appliance again and he came up again and did a complete installation.That's when he pointed out that the original install was not done properly and we were very lucky that he did not find it out in the 1st visit otherwise he would have charged us for the service call. he fixed up the issue and left and it seems to be ok after that.It seems very wierd that east coast plumbing which happens to charge so much could not even get the garbage disposer installation right.Even when I called them to check out the leak they claimed that the unit was defective.I would consider myself very lucky that insinkinerator's repair person did not notice this defect in the first place!!!I would never use this company's service again. I am still keeping my fingers' crossed about the plumbing leak.Things look OK till now.
Description of Work: We had a block in the kitchen sink and the worst part was water was leaking out from the side of the walls outside the home and we were kind of freaked out as we were new homeowners and this house was in mint condition when we moved in like a few months back. So got this company looking at the reviews from angies list which gave this top marks in my area.Also had purchased a insinkinerator unit from Lowe's the day before and devcided to get it installed.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$465

Janice M.
09/2010
4.0
heating & air conditioning/hvac, plumbing
  + 0 more
They were late for the appointment because of an emergency, but they did call to let me know . When they did show up that guy had to leave because of another emergency. They sent another 2 guys over within30 minutes and let me know of the situation
Description of Work: I had a leaky shut off repaired and a bathroom tub faucet installed

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$425

Douglas W.
06/2010
5.0
plumbing, water heater repair
  + 0 more
I called their office on a Saturday, spoke to a receptionist, and asked if they would be able to install the new water heater the following Monday. I was told that some one would call me back to confirm. Within a few minutes, one of their staff called me back and said they would be able to do the job on Monday, either in the morning or afternoon, depending on their schedule, but I would be called Monday morning when the office opened, for a time confirmation. I asked for an estimated cost and was told it would be around $350.00. Shortly after 7:00 am on Monday, someone called to tell me that they would arrive around 8:00, and sure enough, they did. I had purchased the water heater and brought it home on Saturday, transporting it in my car trunk. Not knowing much about plumbing, I didn't know how long the job would take, but the two plumbers seemed to work professionally and efficiently and the job was finished in less than an hour. First, they removed the new unit from my car and one of the men pointed out that there were a few small dings and scratches on the new tank that must have occurred when I transported it.After it was installed, one of the men explained that I needed to wait about a half hour before using the hot water. So far, it has been working fine.
Description of Work: I needed a new gas-fired water heater installed quickly within a short time frame. I did not contact other companies for a price estimate, so I can't really say if the cost was better or worse than other plumbers.The workers disconnected the old one, drained the water from the tank, removed the old unit and replaced it with the new model. The new tank was filled and they explained that I needed to wait about thirty minutes before turning on the hot water faucets.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Keri P.
08/2009
5.0
plumbing
  + -1 more
The emergency call was not as expensive as we thought it would be. The work was done well and both of the plumbers sent (the emergency call was actually the owner) were very professional and knowledgeable.
Description of Work: We had two leaks that needed to be taken care of in our older home. The first was a burst valve in the bathroom and required emergency service over the weekend. The second was a "regular" plumbing call for a small leak.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

CYNTHIA C.
06/2009
5.0
drain cleaning, plumbing
  + 0 more
Called office and they had someone to my house within two hours. He came, diagnosed the problem and fixed it. Cleaned up after his work.
Description of Work: Fixed kitchen sink piping, cleaned out clogged drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

CYNTHIA C.
04/2009
5.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
I called on a Sunday night about my clogged garbage disposal line. Someone called me back that night and arranged for a visit the next morning. After three hours of diligent work, everything was up and running. Have had no problems since and am very pleased.
Description of Work: Cleaned out one main house sewer line connected to the garbage disposal and into the main line; re-plumbed kitchen sink, removed garbage disposal and replaced a pop up assembly in bathroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$489.95

Robby R.
10/2008
5.0
drain cleaning
  + -1 more
The dispatcher was courteous and gave the standard price quote for unblocking a drain and said someone would be at my house in 45 minutes. About 35 minutes later, he called again to apologize that the truck the guy was using needed to be towed in and the appointment may need to be rescheduled. I explained that would be a hardship and quite a delay considering my schedule. He thought that the truck just may need a gas filter change, and if so, would send him out to me that early evening. I was happily surprised when he did call again to say someone was on their way. He arrived on time and was efficient and pleasant.
Description of Work: I had a kitchen sink drain snaked out.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

PAUL B.
01/2007
5.0
drain cleaning, plumbing
  + 0 more
I purchased a new garbage disposal and called this company to install it. Work was completed when promised. They also took away the old disposal for me. The new unit works perfectly and the installation was neat and clean.
Description of Work: Installed garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200
    • 1(current)
    • 2

Contact information

PO Box 5461, Milford, CT 06460


Service hours

Sunday:
7:00 AM - 6:00 PM
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
7:00 AM - 6:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

Plumbing,
Drain Cleaning,
Heating and Air Conditioning,
Water Heaters,
Sewer Cleaning,
Natural Gas Lines,
Kitchen and Bath Remodeling,
Excavating

FAQ

East Coast Plumbing & Drain Cleaning Inc is currently rated 4.8 overall out of 5.

Sunday: 7:00 AM - 6:00 PM

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 6:00 PM

East Coast Plumbing & Drain Cleaning Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, East Coast Plumbing & Drain Cleaning Inc offers free project estimates.
Yes, East Coast Plumbing & Drain Cleaning Inc offers eco-friendly accreditations.
No, East Coast Plumbing & Drain Cleaning Inc does not offer a senior discount.
Yes, East Coast Plumbing & Drain Cleaning Inc offers emergency services.
Yes, East Coast Plumbing & Drain Cleaning Inc offers warranties.
East Coast Plumbing & Drain Cleaning Inc offers the following services: Leaky faucets, dishwashers, furnaces, sewer and drain cleaning, basement pumping, sewer main repairs, complete bathroom remodeling, garbage disposals, leaky pipes, frozen pipe thawing and winterization, water heaters, gas appliance hook ups, water main & sewer connections, sewer ejectors and sump pumps, excavation, boiler installation and repair, jacuzzis, whirlpools, shower systems & complete tiling.

Contact information

PO Box 5461, Milford, CT 06460


Service hours

Sunday:
7:00 AM - 6:00 PM
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
7:00 AM - 6:00 PM