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"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"They are very good and professional."

"I recently had the pleasure of working with Floors And More By Erick LLC, and I couldn't be more satisfied with the experience! Erick, the owner, demonstrated exceptional communication throughout the entire process. He was always available to answer my questions and provided valuable guidance on installing the right flooring for my needs. The quality of work delivered by his team was outstanding, and they completed the project on time and with great attention to detail. It's clear that customer satisfaction is a top priority for Erick and his team. I highly recommend Floors And More for anyone looking for reliable flooring services. Five stars for an excellent experience!"

"Simply put, Bill builds from the heart. We had a major renovation that entailed reconfiguring the entire 2nd floor with the addition of a bed and bathroom. We also had our 1st floor reconfigured with a wall removal and a master ensuite established. With a project of this size there are challenges and Bill and his team worked as professionals through each one. The quality of build that Bill and his team establishes is top notched and stands with the best in the business, We did have some hurdles with finishing details, however, with continued communication with Bill and some realignment, the project came out better than our expectations. We're very happy with our overall results."

"Brenda was responsive, polite and knowledgeable. She asked a few key questions to ensure the scope of work was accurate. I appreciated the very quick time to complete. Jorge arrived as planned, worked efficiently and did an excellent job. He used his experience to ensure the finished product was clean. I support small business and would definitely hire this team again."

"Arrived on time and did a great job. Very pleased with the work."

"They have done interior and exterior work for me, both painting and staining. I have used them on a number of projects and wouldnâ t even consider anybody else. Their work is clean, accurate and excellent."

"Juliano nice person but?I always get 3 estimates he was most reasonable but quality of work is just ok not great . He built my Pergola and paint job from his worker not great had to come back for do over. Then year later called him and text for him to come look at his work wood splitting and now looking for someone to fix because he doesn?t answer my calls :( you get what you pay for I guess."

"We had a fantastic experience with Mike Andrews. He was friendly and didnâ t mind that our pooch came in to say hi every once in a while. Our built ins are the focal point of our entire house and we get endless compliments on them. He brought my vision to life."