Galleria Design Center

Went there in the afternoon during the week and upon arriving we were extremely satisfied with the selection. However the service was absolutely horrific. Not a single person greeted us upon entering and we spent over an hour walking around looking and taking notes and still did not have an employee ask if we needed help or offer any assistance. They did have other customers but the other employees were too busy talking. Products are great but if you can't get prices or help than its not worth anything. Very disappointed

Ok

We used them as a retail store and we didn't invite them for any work or installation. They were good overall.

We wanted to shop for granite and quartz countertops for our kitchen and bath renovation. I called the Galleria to learn about their hours and stone selection, and the receptionist told me that Saturdays are very busy, so we should schedule an appointment. I was also told that the appointments and quot;can not exceed an hour, and please be on time.and quot; That was understandable, so we made an appointment. We arrived fifteen minutes before our scheduled appointment time, and checked in with the receptionist. After waiting for 15 minutes after our scheduled time, were told that and quot;We can't find (the person) you are supposed to meet with.and quot; 30 minutes after our scheduled appointment time, we were approached by a woman who was eating peanut butter crackers. In between bites, and without greeting us or introducing herself, she said, and quot;Are you waiting for me?and quot; and we said, and quot;If you are (the person's name).and quot; She said that she was very busy, and she'd get us started in the stone room, and to give her 5 minutes to wrap up with others. She showed us to the room, gave us a clipboard to take notes on what we liked, and told us she'd be back. She literally ran off. We had absolutely no direction in the stone room regarding pricing, materials, and locations. After thirty minutes, we did not see her, and she did not seek us out. Another saleswoman saw us walking around, and offered to help us. She answered a few basic questions, and was very friendly, but could not commit to solid prices when we asked about basic items, such as the cost of a built-in sink. This was something that another reviewer had noted, and we experienced the same thing. She also had to run off quickly, but we were grateful for a little bit of guidance. The original person we were supposed to see never sought us out. We left empty-handed, and very disappointed with the rude, unprofessional way we were treated. We were told to be punctual, and that our appointment could not exceed an hour, yet we were not acknowledged for 30 minutes after our scheduled time. The sales woman was extremely rude to us, as if we were interrupting her day - and her snack time, apparently. I would absolutely not recommend the Galleria, based on the awful way we were treated. I can't imagine the nightmare it would be to deal with these people after spending thousands of dollars on countertops. One positive thing I can say is that the stone selection was beautiful. But what does that matter if you can't get someone to sell it to you? We went to the Kitchen and Bath Outlet in Southington instead. We were greeted by friendly, professional, knowledgable people who helped us with all of our needs. So, take a drive to Southington instead, for a much better experience!

The counters were laser templated but upon installation two of four pieces were not cut correctly. One was reworked on site to fit properly, and they took the other piece away to be recut. Upon delivery of the recut piece, it was determined the new piece was not as thick as the others surrounding it, and so they had to and quot;grind and featherand quot; the entire run of the counter to create the illusion of uniformity. It came out better than I thought it would, but I also thought it was not particularly cool that they even had to do this. Also, my new kitchen has streamlined and cleaner lines and angles than the traditional kitchen, so the edges had to be flush with the counters. They knew this at the time of templating, but still complained about it while on site. Truthfully, I would've given the overall experience a higher rating because they did strive to deliver a satisfactory product in the end. However, I can't tell you how put off I was by the constant complaining by the crew about (1) how heavy the stone was (seriously?!); and (2) how hard their job was because I chose tight angles and had low tolerance for less-than precise cutting. Also, during the last installation, a new crew leader was very obnoxious and told me to leave them alone. This was before they disclosed that the new counter was about 1/4and quot; less thick than what they had sold me previously. They tried to hide it from me, and did it by telling me to go to another room and also saying that it looked uneven because the floors were uneven. And they also tried to blame my contractor for not installing the cabinets correctly, which was totally a lie. So - A for effort, B for pricing (matched a competitor on the ABH granite, but overall pretty expensive but chosen because they were the only ones nearby to carry the calacatta michelangelo) and a D for professionalism. Overall - C. Would not use again.

No complaints. every thing was excellent

Fantastic job...good people....fast service and reasonable pricing. I recommend them highly.

Galleria has excellent material, make no mistake about it. However, we found a disconnect between the sales person and actual stone workers. We were not able to get an estimate from them despite several visits. This place is on way to my office. I stopped their almost every week for several weeks. I was looking for a marble kitchen counter-top. The sales person tried to dissuade us from marble nd take us towards granite (we hate granite). After we selected several possibilities, she insisted that she would give the estimate to ourcontractor, not to us. How do you finalize a decision if you do not know how much it costs you? After several unreturned phone calls and many run-arounds, I got the impression that their clients are contractors, not home-owners. Since we couldn't get an estimate, we finally didn't buy. We walked away. They have the best showroom though. I recommend visiting the show room but buying from a place where you can get personalized service.

When it came to buying tiles we went there at least 10 times. Everybody there was very helpful. As soon as you walk into their store there is a desk there and the person behind it always smiles and helps you out. They will direct you to the sales person. We just bought the tiles from them and did the installation on our own. I was surprised that they did not have anything to do with installation. From what I saw when I was there they do handle different aspects of design works. I saw them going over house financial people about flooring and other things were concerned. We only spent $600 for tiles in a couple of rooms. There were tiles on which you can spend less than that and I also pieces of stones which somebody bought for $42000. They can get into anybody's budget. The showroom is beautiful.

Ferrazzoli was professional at every step, we love the piece, and we would check there first next time we're looking for stone again. Highly recommended. (They're at the design center in Middletown where you can see cabinets, bath fixtures, etc while you're there.)

Selection and professionalism was outstanding. We looked at quite a few other places within 75 miles and no other company matched their selection and professional installation.

I WAS VERY PLEASED WITH MY EXPERIENCE WITH THIS COMPANY. THEY GAVE ME FAST AND FRIENDLY SERVICE WITH A SMILE. MY COUNTER TOPS ARE ABSOLUTELY BEAUTIFUL.