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Better Carpet Cleaners

Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning

About us

Additional DBA - Better Carpet & Upholstery Cleaning.

Business highlights

37 years of trusted experience

Services we offer

Carpet & upholstery cleaning.

Services we don't offer

NA

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.858 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
7%
3
2%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.8
punctuality
4.8
Showing 26-50 of 58 reviews

Deborah D.
12/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: This time they did the entire house of carpet cleaning. The technician I always ask for is Keith. And he is fabulous
Rating CategoryRating out of 5
Yes, I recommend this pro

gerry C.
09/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$150

Linda T.
08/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: The price came to about $25 a room plus I paid a little extra to get the Scotch guard. He did an excellent job, would definitely use this company again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Yvette H.
08/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They cleaned the carpet.
Rating CategoryRating out of 5
Yes, I recommend this pro

Dawn M.
06/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Carpets in 3 bedroom, 1 stair case and 2 area rugs cleaned and stain protected. Service provider arrived during the last 15 minutes of the 2 hours estimate provided. They got start quickly and efficiently completed the work. Very satified with how much better the carpets look.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$190

Janice H.
06/2015
4.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Pamela H.
03/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They did a great job and were very prompt and reliable

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Lisa D.
01/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Stephanie B.
12/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Basement carpet and stairs and two couches and a chair. He did a very thorough job overall I was very pleased with the service. I was disappointed that some of the mildew smell did not come out of a specific area in the basement carpet that has gotten wet in the past but he did address this area with deodorizer and did say that it may not totally come out because it's in the pad so I really appreciated his honesty with this.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Bente H.
10/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andy P.
04/2012
1.0
carpet cleaners
  + -1 more
This was one of the worst experiences I've ever had. The cleaner was arrogant, self-serving and boorish. Never again.
Description of Work: I called this company off the reviews on Angie's list. They were disingenuous with me about the job that they would do, and then once the cleaner came out he was rude and incompetent. Clearly he did not want to do the job, and tried to talk me out of getting the carpets cleaned. I was actually shocked by how completely rude and pressuring he was. I would never, ever use this company for anything. He pressured me to make a decision immediately based on things that he was telling me that we're different from what the person on the phone had told me. When I hesitated he said "the clock is ticking man." He left without giving me time to really decide and was completely unhelpful in every way possible.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
4.0


Deb C.
03/2012
5.0
carpet cleaners
  + -1 more
This was an excellent experience overall. I received the name of this company from a realtor. A friend of mine, for who I am POA, is selling her condo. The condo needed some TLC to prepare for an open house, including carpet cleaning. I contacted this company on Thursday mid-morning and they agreed to come to her condo to clean the carpets the very next morning. The gentleman who answered the call was extremely customer-focused, a breath of fresh air compared to other companies I have called for service. The worker showed up at the condo the next morning on time (in fact, he arrived before I did!) - another refreshing change from other service providers. The work was impeccable. Some extremely dirty and stained carpeting is now perfectly clean. I would highly recommend this company. They should be held up as a model for other businesses to follow.
Description of Work: Four rooms of carpeting were cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Gail Z.
01/2012
5.0
carpet cleaners
  + -1 more
Job was excellent from start to finish, no complaints at all!
Description of Work: We had 3 carpets pre-spotted & steam cleaned. He was on time, did an excellent job for a fair price. We are VERY satisfied and will use this company again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Dina and Jeff W.
10/2011
5.0
carpet cleaners
  + -1 more
I am very very pleased with this company. Had a glue mark on my livingroom carpet and the gentlemen sent to clean my carpet worked on that mark and got it out about 98%....you can't even see it anymore....excellent service!!!
Description of Work: Had 2 carpets cleaned & scotchguarded

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90.34

Donald Milton S.
09/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Very prompt with responding to my initial inquiry. Scheduled an appointment just a few days out. Service provider called before he came. Showed up when he was supposed to. Nice and courteous. Cleaned the sofa, chair, and rug great. Highly recommended. We have 2 dogs and a toddler, so we will need our furniture cleaned again I'm sure. I will use this company.
Description of Work: Cleaned sofa, chair and 8x5 rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

theda M.
07/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
1. Gave me a detailed quote over the phone. 2. Were able to do it on a Saturday. 3. Arrived on time and were very professional, pleasant, and courteous. 4. Cleaning was very thorough. 5. I knew there were some problem areas and they clearly explained what could be done, and actually did much better than I had hoped.
Description of Work: 1. Cleaned very dirty carpets: living room, hall, stairs, bedroom wall-to-wall bedroom, dining room area rugs 2. Cleaned sofa

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Cynthia M.
06/2011
5.0
carpet cleaners
  + -1 more
This company is professional, prompt and does an amazing job in a timely fashion. Maurice came at 0730 to do my 2 sets of stairs and was done by 8am. I was off to work by 815 with cleaned carpet.You could tell he is a real pro.
Description of Work: cleaned carpet on 2 full size starways. One was heavily stained from winter traffic.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Carolyn K.
04/2011
5.0
carpet cleaners
  + -1 more
I am moving into a new condo and wanted to have the carpets cleaned prior to moving. John was on time, professional, and got out all of the old nasty stains that I thought I was going to have to live with forever. I would highly recommend Better Carpet Cleaners in Middletown.
Description of Work: Cleaned carpets in four rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$106

barbara g D.
03/2011
5.0
carpet cleaners
  + -1 more
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Description of Work: xxxxxxxxxxxxxxxxxxxxxxxxxxccccccccccccccc

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Anne T.
02/2011
5.0
carpet cleaners
  + -1 more
They are prompt and they generally have good equipment with them. They come on time and the cleaning capacity is very good. The people are very nice and very professional. I could use them being alone in the house because they are bonded and friendly.
Description of Work: I have used Better Carpet Cleaners Inc about two years ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Ron B.
12/2010
5.0
carpet cleaners
  + -1 more
They were great. The guy was very personable and professional. I thought the price was good for the service. I would absolutely recommend him to others.
Description of Work: They cleaned our carpets in the entire house and used the disinfectant and deodorizer as well..

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

Asha S.
10/2008
5.0
carpet cleaners, upholstery cleaning
  + 0 more
I needed carpets cleaned in my house, which I will be putting on the market soon. I was interested in this company because a coupon came in the mail for carpet and sofa cleaning. I chose this company because of a positive report on Angie's List, the coupon deal, and because I heard another good report through a personal contact. So I called, and they were able to come the very next day! I called twice to ask about whether or not I needed to specify a cleaning solution for pet stains (no, and no extra charge) and if I ought to vacuum ahead of time (yes, especially if there is a lot of animal fur); both times the person answering patiently and fully answered my questions. The serviceman came during the 2-hour window the company gave me, and he was very professional, courteous, and thorough. A few old stains did not come out of my carpets, but they probably are fused with the carpet fibers at this point. Otherwise the carpets look fresh and the sofa looks really really great. No more dirt/cat hair/baby formula stains. The serviceman spent a lot of time on that sofa, which was obviously in rough shape. A really good experience, start to finish.
Description of Work: Steam cleaned carpets and a sofa.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

CHRISTINE F.
07/2006
5.0
carpet cleaners
  + -1 more
I REALLY LOVE HAVING THIS COMPANY CLEAN MY CARPET. THEY HAVE ALWAYS DONE AN EXCELLENT JOB! NOT ONE TIME IN THE PAST FIVE YEARS HAVE THEY EVER DISAPPOINTED ME. I THINK THEY ARE JUST REALLY GREAT!
Description of Work: THEY CLEAN THE CARPET IN TWO ROOMS OF MY HOME EVERY YEAR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

07/2006
3.0
carpet cleaners
  + -1 more
I DO NOT THINK THEY DID A GOOD JOB OF CLEANING THE CARPETS, BUT I DO THINK IT IS REALLY HARD TO GET A GOOD COMPANY THAT WILL DO EXACTLY WHAT YOU WANT WHEN IT COMES TO CLEANING CARPETS.
Description of Work: THEY SHAMPOOED AND CLEANED FOUR ROOMS OF CARPET.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

RHONDA H.
07/2006
5.0
carpet cleaners
  + -1 more
THEIR WORK WAS REALLY GOOD. MY CARPETS NOW LOOK BRAND NEW, AND I WAS REALLY SATISFIED. I THOUGHT THEY WERE PRETTY RELIABLE AS WELL. I ALSO THOUGHT THEY WERE VERY FRIENDLY.
Description of Work: THEY CLEANED MY CARPETS.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150
    • 1
    • 2(current)
    • 3

Contact information

861 Newfield St, Middletown, CT 06457


Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
8:00 AM - 3:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning

FAQ

Better Carpet Cleaners is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Saturday: 8:00 AM - 3:00 PM

Better Carpet Cleaners accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Better Carpet Cleaners offers free project estimates.
No, Better Carpet Cleaners does not offer eco-friendly accreditations.
No, Better Carpet Cleaners does not offer a senior discount.
No, Better Carpet Cleaners does not offer emergency services.
Yes, Better Carpet Cleaners offers warranties.
Better Carpet Cleaners offers the following services: Carpet & upholstery cleaning.
NA

Contact information

861 Newfield St, Middletown, CT 06457


Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
8:00 AM - 3:00 PM