American Overhead Door

I do not find this company to be responsive. I called their Hartford office who originally installed my garage door opener a month ago, no response. I looked them up in Angi, called the Middletown office and again have not received a response. I'm moving on.

Had one of two springs break on single bay door.Showed up on time, friendly and fast. Replaced all springs, pulleys, and cables in 45 minutes. Will definitely be calling to do same on other door, before breakage hopefully.

They were able to get me in within 2 hours. The serviceman was on time, professional, friendly, and very knowledgeable regarding my problem. He fixed the issue very quickly and I'm very pleased with the work! I would definitely call them for any future needs. Keep up the good work!

Fine, on time fix problem right away very pleasant. Would hire again

Everything was fine. Professional and prompt.

A+ installation after only a 2 day wait. In preparation for their installation, I went to Home Depot and bought a Genie Garage door opener. It was a mistake that was well explained by the installer, Todd. He installed a Liftmaster garage door opener that is far superior in so many ways from the Genie I paid for at Home Depot for almost the same price for the equipment. So when you need to replace your Garage Door Opener, use American Garage Door Opener's equipment that they sell. The original installation price was quoted at $198 but, with their garage door opener, the total was $418. Given that the Genie was $170... that's only a $38 difference in price for a MUCH better garage door opener. I'm bringing the Genie back to Home Depot for a refund. Oh, and Todd had the door opener changed out within ONE hour. Great technician who has been doing this for over 20 years... and his experience was very evident. The installation is clean and perfect... which are words I have, sadly, been unable to use with all Contractors who have come to my house to work. So would I use them again for the other garage door opener when it needs replacement? Yes... and I'll recommend this company to family and friends.

They came out quickly after calling for appt. Should have been a clue. But they arrived on time and I could have sent them packing before they did any work.

The technician arrived early, quickly diagnosed the issue and made the repairs in one hour. It works like new.

Jay arrived on time and assessed my situation. He advised replacing both springs and the pulleys. He completed the job in an hour, performing a "tune up" which included replacing the cables. The new springs and hardware are much more robust and makes the door much more sturdy. Open/closing is much quieter and more stable. Jay explained everything he was going to do, everything he did, cleaned up the old parts, and then explained everything on the invoice. Cost is very reasonable. Well done and would hire again!

We LOVE this company. I phoned one a Thursday...they came the very next day!!! Quoted 9 - 11 A.M....arrived at 9 AM. Fixed promptly...he was a great guy...and will acknowledge him as Brion Griffin....so nice and efficient. We will absolutely use them for any garage door issues in the future. This company is first class!!!

Very smoothly. Work was completed on schedule and the installer was very knowledgeable and had 30 years of experience in the industry.

Very well! Jay was extremely helpful, courteous,and professional. He went out of his way to smoothly solve any compatibility issues. There are quite a few fly-by-night garage door companies around. There seems to be good reason that American Overhead Door has the high ratings that they do. We'd hire them again in a heartbeat. They did it right the first time and on time.

Very friendly and punctual. Charged over $300.00 to replace spring even with coupon.

From start to finish one of the smoothest business transactions I can remember. I called in the evening and received a call back the next day. I was given a very reasonable quote and their service man arrived right on time. Work was done quickly and done right. Price came in as quoted and our door is operating again, only now it is a lot quitter;-)

Very smooth and fast! The technician who came to my home to install the new garage door opener was professional, courteous and very efficient. He did an amazing job, cleaned up everything, didn't even leave the empty boxes or the broken opener for me to discard.

I contacted American Overhead this morning and spoke with Peter. He was able to walk me through what needed to be done. He sent a repairman to our home that same afternoon. Jay arrived exactly when he said he would. Jay made what seemed like a daunting task look relatively easy and assured me he would have me up and running in no time. I am a very satisfied customer and will definitely use them when the time comes to upgrade our current doors. Thank you!!

The service was exceptional from the initial call I made to their office after finding them on Angie's list to the installation of the doors. I called and within two hours a sales person was at my house, evaluated the existing doors, which were falling apart, provided me with an array of options, helped my pick a type, style and color of door that worked with my house and ~two weeks later I have beautiful new doors. Their expertise in the doors and their ability to match them architecturally with the house were impressive. They did not oversell me on what I needed (exiting openers work fine). They provided a current license and proof of insurance. The installer was on time for the installation, worked hard for the time he was there, finished within a few hours and left the place cleaner than he found it. He gave clear instructions for how to care for the doors and most importantly - they work wonderfully! I'm not easily impressed and I'm impressed. Thank you for your excellent, quick and professional service!

American Overhead Door provided service on very short notice. They arranged to have one of their technicians, Todd, stop by enroute to another location. Todd was very thorough and did an excellent job. The garage door runs smoothly. We're very happy with their service and will contact them again in the future when needed. Special thanks to Todd - he's great!

They installed a brand new insulated garage door for me. It went excellent. They showed up on time, were very personable, and explained everything they were doing. They were very respectful of my property and cleaned up after themselves as well.

This is the second time I have used American Overhead Door, and both times the service was impeccable. The first time was about two years ago when one of the springs broke. This time one of the rollers cracked and the fell off the track. I called over the weekend and left a message. The answering service provided a number for emergency service which I didn't use because luckily my car was outside the garage when the problem occurred. But I appreciated that the after hours options provided clear directions in case I did need emergency service. I left a message and received a call first thing Monday morning. They were able to send someone out right away, and he arrived exactly when they said he would. The technician was very professional and courteous. He repaired the broken roller and inspected all the rollers, hinges and springs. He recommended replacing all the rollers after showing me the wear and tear. I felt completely confident that his recommendation was sound

Contacted American Overhead, Service Manger returned the call with 2 hours. Good Offered to schedule an appointment for that afternoon (I was unavailable); Made it for 2 days out. Good Service Tech arrived on time and was very social and attentive. Good Here's where the issues are: The opener install from December 2012 was only $330 or so. The Service Tech informed me the Circuit Board had failed inside of of the opener, after 16 months. Most likely it was due to a lightning strike. "Lightning hits the garage floor/water when it rains, it travels to the sensor eyes, up the wires and shorts out the circuit board". He implied it was not unheard of and almost bordering on common. The warranty was only 1 year on the circuit board through American Overhead and if it was Registered with LiftMaster, it was another year past the 1 year from American. Since I contacted American and not Liftmaster, I had to eat the $117 replacement part price + $129 Service Call charge. Per the Tech, "If you registered it, Liftmaster would have just sent you a new board". That board was held in with 3 screws and a few wire connections.Well with in the basic repair scope of a normal home owner. Contacted Liftmaster; They informed me that the warranty does not work per the above conversation, and that Liftmaster always recommends installing a surge suppressor. Liftmaster also informed me that the lightning strike scenario the Tech informed me of "doesn't happen like that" and it's a dwelling strike that surges the opener through the house electrical wiring. Cliff Notes: Cheap Opener, wasn't offered a $50 surge suppressor to save a $250 Service Call/Board Replacement. American Overhead ill-informed me of the warranty coverage and lightning strike scenario. Liftmaster Customer Support told me they wouldn't do anything for me and that it was out of warranty and that was that. Should have put in a quality opener from a different vendor.

Excellent service, quality work. Very good price, Very good communication following a snow storm

Got it done and were reasonably price

Everything went well. They responded quickly and set up an appointment within a couple of days. The were punctual and efficient. I was very happy with the work.

I e-mailed and asked for someone to come out and adjust my garage door so that it would close all the way. It always has a 1-2 inch gap between the bottom and the ground. Also need the seal fixed/replaced. They never responded to my e-mail.