ROCCAPRIORE PLUMBING & HEATING

Jim came out within 4 hours of our call. He not only replaced the wax ring but fixed several things done prior to our ownership of the house (i.e. sheetrock screws holding the drain.) My only regret is we have since moved to Florida so I can't call him for work anymore.

Overall great. He was on time when he said he would come. Called when he said he would call. Our shower faucet / lever had broken. He came, took it apart and put it back together in about 20 minutes. Very well done. Apparently, it had not been installed correctly (which would be consistent with what we were experiencing even before it broke).

Extremely prompt and quick response. Jim was extremely knowledgeable and his many years of experience were apparent from our conversation alone. He was very courteous, professional and a pleasure to work with.

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When the steam vent on one of my radiators blew off, spewing steam into the room, I called the oil/gas company that had just installed a new gas boiler. A man came out that day, said the pressure was fine. He replaced the steam vent but it wouldn't screw in tight because the female threads in the radiator were stripped. He said my only option was to replace the whole radiator (hundreds of $$). That visit cost $52 for the new steam vent and $158 for labor. I called Jim Roccapriore the next day. He got right back to me and squeezed in a stop the next day before leaving for vacation. He was able to retool the stripped threads so a new radiator was not necessary. He tested the steam vents on all the other radiators and replaced the 4 that were not functioning correctly ($36 each), checked the basement heating system and replaced 2 other vents for $46 (removing the old ones was difficult but he kept at it). He also adjusted the boiler pressure which greatly reduced the clanging noise in the pipes. Before he left, he explained how the whole system works and how to adjust the amount of heat from each radiator using a dial on the new steam vents instead of the main valves which he said would leak if turned on and off, disturbing the packing. The labor cost for 2 hours was $190. Jim might cost you more initially, but only because he is proactive, fixing things before they become an emergency, and because he is thorough. For me, getting repairs done right the 1st time and preventive maintenance is well worth it. In the 20 years that I used the other company no one ever checked the radiator vents (something Jim said he considers a routine part of any radiator heating system job).

Friends were leaving on vacation and I was to house sit. Young visitor to home flushed a female sanitary product down the toilet which immediately clogged the plumbing. Expecting to be meeting up with the plumber later in the week for an appointment I called Mr Roccapriore, only to be told he could make it later in the morning even though he was currently at doctor's office obtaining medical treatment. As this was the only bathroom in the house and the owner's were still in town i booked the appointment. Within 1.5 hours Mr. Roccapriore showed up, was very pleasant, completed the job, and explained how this could have been handled with my own equipment(plumber's snake). My friends, the homeowner's, were so pleased they have booked another appointment for the first week of January for some plumbing repairs to their shower. Mr Roccapriore gave them and estimate for these repairs before he left the first visit. Looks like we have both found a new plumber. Prompt, polite, efficient, proficient and resonably priced.

In approximately 4 hours, he diagnosed what the problems were with both sinks (not installed correctly), then went to go pick up supplies that he needed, and then came back to perform work. The work was done quickly and professionally, although it was a bit pricey, if that is what I have to pay for quality, then I will gladly pay it again.

He always comes when I call and usually plumbing problems are emergencies. He comes on time and he is professional. He is courteous and kind towards us.