John C Fiderio & Sons Inc

This is most unprofessional buisiness. Came out to home with promise to get estimate and move forward as wanted to use structure for summer. After numerous calls with never even courtesy if returned call realized these guys are bad news and never would hire them. They wasted over a month of my time waiting to hear back. Obviously not a responsive person that you would want to trust to do work for you.

Really nice work. Ron was efficient, very clean and worked meticulously. The windows are very nice both in looks and functionality. The sliding door is also excellent. My only regret is that we didn't hire Fiderio to do our entire house! The other windows we got several years ago are decent, but no where near as good. Unfortunately, we could only afford to do so many at one time and didn't know about Fiderio back then.

We contacted 3 companies and compared designs and quotes. Fiderio's designer, Beth had by far the best design, and was able to stay very close to our desired budget. This company could have easily earned an A, but because of some communication issues, and a number of minor flaws in their work that were not corrected with additional calls after the project was complete, we believe they deserve a B. Pros: The design and sales process was excellent. We were not necessarily looking for the lowest price, but they had the best overall plan, and worked to find a solution within our budget. They did Very good work overall. The project was completed within the budget with no surprises, and the people performing the work were very personable, good to work with, and flexible to make any minor modifications we requested. Cons: The biggest problem we found was that there was no real point of contact or project management. Any issues that came up were routed through the office staff, and answers were then relayed to us - we were not really able to talk to the project manager (for example, we were told that appropriate building permits would be pulled, but this did not occur. When we tried to find out why and make sure that it did happen, we were never able to talk to the person responsible for doing that, and this required extensive follow up on our part). When the work was complete, there was no final inspection or followup call to see if we were satisfied with the final product. This would have gone a long way in providing superior service. There were a number of (minor) items that were unsatisfactory which required them to come back out to fix or complete, which to their credit they attempted do immediately. However, not all items were ultimately fixed to our satisfaction.

per the contract, "promised" that the build out of the roof-line over 2 bay windows would stop leaking that we had in our basement. They removed 2 copper roofs over bay windows, built the roof "to code" ---to quote them... but not enough to extend past the window sill. Also did some stone work in the front entry. Cheaped out the veiling of the entry - fixed it when called on the carpet on this. (put up vented soffit for gutters as a ceiling of the front foyer). looks gorgeous. still leaks---b/c the new roof line drips tight on the window will that created ice in NEW ENGLAND WINTERS because water freezes ... can't stand outside and guard agains ice forming on the window sill as ice forms in winter. when this melted - leaked worse than ever....called company. got passive aggressive mailing on "ice dams"... which were NEVER a problem until they altered the roof drip line, which was "to code" but not far enough out to fix the leak. would never use them again. Overpriced for quality.

Jonathan came by and measured all the windows that I needed. Five windows were replaced in about 3 hours - start to finish - everything clean, professional. Will definitely use in the future.

I have used Fiderio for several projects and am very pleased. They are very professional, neat and excellent workers. They arrive at a reasonable hour in the morning and caused very minimal disruption to our activities. They did a very good job and left the house clean. I will definitely use them for future projects.

They did an excellent job! They were very responsive, professional, reliable, consistent, friendly, and very accommodating! I would highly recommend them to others! I want to thank them for being so flexible during this time of my surgery.

Ever have one of those projects you want done right, so you pay for the best reputable company in the business, and then get poor work? We needed a new roof, so we got the best shingles, and Fiderio to install them. Job was completed in the timeline expected. The installed attic vents were of poor quality (in my opinion), the screens, glued to the vent, detached on both sides of the house allowing a squadron of stink bugs to infiltrate my attic. I did not think the attic vent installation was of high quality, the installation truly looked like a new carpenter put it in. In fact, the carpenter that came to fix the vent couldn't believe the poor job the original guy did. I expressly told Fiderio there was rot on a part of the wood near the chimney, but when they put the roof on, they kept the rotten wood! They came back and replaced the wood after we complained, and they replaced it. I don't know how you could have missed that! We had gutter guards on, with the old roof. Fiderio, in order to take the roof off had to take the gutter guards off. Admittedly they were cheap Home Depot jobbers, so they broke when they took them off. They put the old broken ones back on, and they were sticking straight up in the air, half sideways, what a sight. We paid an additional fee to get gutter guards. The mess! Shingle pebbles all over the attic. Nuts. Well of the multiple things I wanted Federico to do for me, I didn't ask for them to clean up, that is until this Christmas. We spent so much time cleaning our Christmas declrations. Everything filthy! I became fed up, and called them. They refused to do it, cleaning attics is not in their contract. Lastly and most important complaint is about my sales guy. The most horrible person I have ever dealt with. Sarcastic, rude, demeaning. If you have to deal with someone deal with John Fiderio, who was very responsive. You have to read some of the emails from him! Shocking! Am I a dope? Clearly feels that way after writing this. I think I could have saved 50 percent by going somewhere else, got a worse quality shingle, and replaced it in 20 years, versus 50 with this shingle, and had 2 more years of my life.

The good: Mike, was responsive to our calls and called to confirm appt. He arrived when he said he would. We walked the property and told him what we would like to do : Take off old roof & Install New Roof, Remove old shake siding & Install new insulation board, windows and New Vinyl Siding. Remove old fascia &soffits & rakes and replace with new PVC white material and perforated soffit. He understood all of this and proceeded to walk the property to get measurements. The Bad: He told me it would cost $41,000 (!) for the whole job. At this point I asked several questions as to why the price was so high, but the main response to my questions was that "Mr Fiderio" adds his "mark up" and that "they are a big company". I found these answers and the attempt to even charge this much insulting, and told him we would not be needing their services. This was by far the highest bid we received for the job. If they did not want the job because it was too small, he could have said so. I would have preferred and respected that. I would not recommend contacting this company.

We liked Fiderio because they were a decent size family-owned company - about to transfer ownership to the second generation - and because they sell both Harvey (a regional middle-of-the road vinyl replacement window manufacturer) and Vanguard (a high-end vinyl replacement window manufacturer made by Sunrise, whcih gets rave reviews on the Web). The sales rep was good, conversant in features and benefits. I went to their show room to see the windows, where I met John Fiderio, who gave me a good walk-though, explaining the pros and cons of Harvey and Vanguard. This is the company we would have gone with if I had not discoverd that for a very similar price we could get fiberglass windows from Infinity by Marvin, from an even bigger and longer-established installer.

John was very friendly and we legitimately thought he was going to follow through for us. We discussed getting a quote for a kitchen renovation and he was going to put together a couple of proposals to give us a shot to stay within our budget. Unfortunately, he did not get back to us for a couple of weeks. I followed up with the office and was told he would be "scheduled" to work on the quote the following week. Another week went by and we did not hear back, so I called again. John finally left me a message and, after I spoke with him, he told me that he was almost done with the proposal and that he'd get back to me by noon the next day. It's been almost a month since then. Unfortunately, due to the lack of responsiveness, we've moved on and would not consider them for this project.

Fiderio were very responsive to all communications, actively and rapidly followed up on all discussions at time of quoting and planning. A detailed quote was put together very quickly and face to face discussions set up quickly and at my convenience. From day one of the project, great communications, arrived early as arranged every day and work was carried out every day until the project was completed. House was tidied and cleared at the end of each day. Any changes or problems were easily overcome, and contract kept up to date to ensure no surprises at end. Work was completed to a very good standard and I'd be more than happy top use them again and recommend them to others.

Quote was highest we received and missing elements needed to complete the job.

Did use because windows he was providing did not have equal size panes between upper and lower sashes and the other contractor worked with us to get excellent pricing on the insulation from another contractor without passing it through his books. This meant that the total cost for everything was less expensive through the contractor we used.

It was very good. Everything they did came out really well. So we were very pleased with the quality of the work. It probably took a little longer than we thought they would. The price was probably modern I guess. They weren’t the cheapest.

From start to finish, the staff were polite, respectful, professional, clean, and communicative. The company is family-owned and operated. They clearly take pride in the work they do and they ask clients to fill out a survey after the work is completed to make sure the client was satisfied. Though I only needed their service for this small job, I will definitely call them for future and larger projects. They have an extensive list of services that they provide.

Walked off job. Left me hanging. Experiencing considerable expense to correct damage and errors as well as time and effort to obtain qualified contractors. Costly problems currently being addressed and to complete services. They were the highest priced bidder. Overall rating is not listed above, suggest rating less than F.

John' staff did an excellent job withe the siding' insulation board and stonework. Once the project started they were there every day, weather permitting. The staff cleaned up every day. They were tireless workers. I will definitely use John and his company in the future.

The work done was of top notch quality and everyone who showed up was very professional, prompt, courteous and accommodating. The work was done on time and according to schedule. I would not hesitate to use them again and, indeed, plan on doing so for other projects we have discussed with the provider for completion spring of 2014. Considering the high quality of the work performed and the providers' reputation, the cost was reasonable.

No where. Never gave estimate. Never called to say scope of job perhaps too big, too busy, etc. Fail to understand why time is spent but no follow through or communication occurs later to let homeowner know . Very unprofessional and very disappointing. Seemingly pleasant people but.....you decide.

It went well. The windows are super easy to clean which is fabulous. I have no complaints.

It convinced me Angies List SUCKS. I want my money back!

They were prompt and cheerful during the appraisal process, and helped with financing as we were tapped out after already having renovated and installed two roofs. The work was done quickly, they cleaned up every day, and were done on schedule. The roof no longer leaked - during rainstorms. The gutters they installed blew off the following winter, and we found them in the neighbor's yard the following spring. It was difficult to get Fiderio's back to re-install the gutters, they kept saying their gutter cutting machine was broken. After a number of phone calls, they finally did re-install the gutters, but the downspouts are still hanging and swinging in the wind, and the roof still leaks when it snows.

Fiderio did an excellent job on the windows. I had three other contractors quote the work. Fiderio were my first choice in terms of professionalism (shown at time of quoting process), product and pricing. The installer was a professional, conscientious individual. He did a wonderful job enlarging the windows and working with the aluminum siding. He left everything clean and tidy at the end of the day, so there was minimal interuption to daily live. There were some misscommunications and hickups along the way, but these were resolved promptly and to my satisfaction. Overall, I was very happy with the whole experience. Sadly, the bathroom work did not go quite as smoothly. Again, the quoting process and planning of the work went very well. The sales staff were professional, and the product and pricing fitted our budget. There were two main problems. The first and biggest problelm was with the tiling. This work was sub-contracted to a tiling company who did a rushed, less than professional job. I stopped the work when it was about 60% complete. Wall tiles were uneven and the corner grout line ranged from a 1/8 inch at the tub line to 1/4 inch at the ceiling. Two floor tiles were cocked at a very noticable angle. At my request, the owner of the sub-contracting company came to inspect the work. His first response was, "You will never notice that when the tub and shower curtain is installed and when the toilet is installed." I took a couple of deep breaths to compose myself, and expliained that I was paying several thousand to have the work done professionally." He sent me two new installers who re-did some of the previous work and finished the tiling job. I took time off work to oversee the rest of the tiling. At the end of the day, I ended up with a tiling job that could be described at best as "not a bad tiling job" but it fell way short of a home run. The second problem was with the tub installaion. My wife came home from work and discovered the side pannel was not the one we ordered. I brought it up with Fiderio and was informed that the one we ordered was not available for the length of tub we had installed. It would have been nice to have been advised of this earlier, and not discover it after the installaion. The side panal also remained loose. Fiderio made several attempts to improve on the installation, finaly gluing it with liquid nails. It has remained tight but is not astetically very pleasing. Ultimately the design of the panel is flawed which is a non-issue if you don't mind it falling in every time your knee hits it or you kneel at the tub to wash kids. Some other small issues came up as is typical with any remodel. These issues were dealt with promply and to my satisfaction. I still think Fiderio is a professional organization. They do try to resolve issues in a prompt and fair manner. I would hire them again and would not discourage others from hiring them. As wiith all larger construction companies they hire a lot of different people with various skill levels. You need to be a proactive homeowner.

Excellent contractor; handled everything from A to Z. Was the 4th company I called for a quote and felt comfortable with him right away. The best pricing - some were cheaper but they didn't seem professional, and others much more expensive. Job started on time, was done in the time was told it would be, made everything so easy for me and handled all insurance phone calls and paperwork.