Maid Brigade

unknown

bad. week after week.

unknown

unknown

So far they are fine; they come out every once a month. They come on time, do what I ask them -other than one mix up the first time they were here. When I called them and asked them about it, they went, 'Oh, ooops' and they corrected it the next time. So, I don't really have any problems.

unknown

unknown

They are reliable. They did what's been specially asked. They were efficient, quick and gone.

First cleaning went great, next few cleanings were not so great, forgot to clean sink, fingerprints still left on table and TV. I called and switched cleaning teams and set up for a new team. When my next appointment time came they did not show up, I called and talked with the woman who made the appointment and she "forgot" to schedule it, I rescheduled the appointment. The next time was great so I felt things were finally looking up, but this last cleaning they switched around all the knobs on my oven. The knobs are not interchangeable and the process of them trying to force it on broke the knob. This was never reported to me I just found it the next time I went to cook. I wouldn't waste my time with this company again.

They arrive with all their equipment, get to work immediately, coordinate with each other, conduct themselves professionally and were honest enough to return a $20 bill they found in my home. If I could, I'd have them come weekly.

I would not rate them the highest but they are okay. It's fine.

The call center was friendly and efficient. The cleaning team was punctual. They were responsive and professional when I asked them to return to an area that they missed when they moved on to another room. I appreciated that they asked ?what else?? when they thought that they were done. That said, I could not have been more disappointed with the service. I called Maid Brigade specifically to have the kitchen and bathroom cleaned thoroughly, which I reiterated when the team arrived. Since this was my first experience with a cleaning company, I don?t know if I was supposed to specify ?deep clean? to emphasize that the goal wasn?t just to fool the person who is running in and out of the room into thinking that they were in a clean room. The people who I know who use cleaning services are capable of cleaning superficially but hire help for the details that they don?t have time for. It seems that the team could benefit from a checklist. When I look at the checklist for another cleaning service for the kitchen, for example, only 3 of 12 items were done or 25% of the list. Two of the other items were started or attempted but not completed (sink, microwave)?which is still less than half of the list. We have a double sink. The larger main sink looked cleaner but there was still a light brown ring around the drain, and the smaller bar sink didn?t appear attempted because the drain still had a layer of sludge on it (kicked up from the garage disposal). The exterior sides and bottom half of the microwave door were missed. Regarding the sides, it is a stainless steel microwave so perhaps she didn?t know how to clean it. I called one of the team members back to clean the backsplash of the sink and stove as well as the shiny chrome-like faucet (which I figured would be hard to miss). I was disappointed that the backsplashes were missed because after the counters and stove, I would think those would be the two most basic items under a kitchen checklist. Even after calling her back to address the faucet, I later found mold behind it (from standing water). I made a point to clear the kitchen of miscellaneous items to simplify the cleaning process and make it more obvious what had to be done. With that, I expected that the almost eye-level window sill behind the sink would be dusted because the three spice jars that were there previously had been moved, creating a large contrast between the layer of dust and otherwise clean spots, especially against the dark stained wood. The juicer and blender weren?t dusted, and the standing white can opener had three dark splatter spots on it that weren?t wiped away. Behind these appliances, the counters weren?t cleaned. The front of the oven appeared clean before the team arrived but looked streaky afterwards. It seemed to me that there may be a policy of not cleaning fixtures. In case there was time left over, before the team arrived, I moved an empty vase and trivet to the kitchen island for cleaning, but neither was touched (in addition to the undusted appliances). I won?t be using Maid Brigade again, which does make me feel bad because I realize this team isn?t the only team. I shared these comments with Maid Brigade on their survey---not to upset anyone but because I hope that I provided valuable feedback that can be used to improve some of the processes.

They are good. We have them coming every other week. We just really started, it's only a few times we've used them. They come in on Monday's every other week. They are not cheap. They were very pleasant ladies and they did the cleaning in the time availed. I think they did a pretty good job. I have no complains. I think their price might be a little high.

They were neat, efficient prompt and I felt I got my money's worth. I would use them again in the future.