DANA FLANAGAN

My wife & I hired Dana Flanagan as our listing agent to sell our home at 28 Skyline Drive in East Hampton CT. My experience working with Dana was very disappointing. Dana and her team do not pay attention to important details like ensuring escrow checks are received putting us at risk for financial loss. I had to prepare all the negotiation strategy on my own as Dana was unable to bring forward strategic thought leadership when needed. Dana makes promises to be available for appraisals and then cancels them for trips to Florida and other scheduling conflicts. She tried to get the banks appraiser reassigned after she aggravated him by her multiple cancellations because she feared he would be unfair to us after that. She was unable to get him removed and the appraisal did come in $12,000 under contract offer as she feared he would do. Dana does not take the time to explain our options on potential responses to things like appraisals coming in under offer price. Instead she sends short snippy texts saying the appraisal didn't come in, it has to match the contract price, there's nothing to talk about, when I requested a conversation. I've tried to discuss the lack of quality service with Dana directly. She refused and then sent me an email saying many mean things. It's clear to me Dana thought she was going out of her way to help me, but we are miles apart on how we see the interactions we had and her amount of effort and lack of attention to detail. On a positive note Dana offers some of the best commission rates in real estate. What she doesn't tell you is that lower rate comes with much less quality of service which can be very costly. Our house sold for $35k less than she listed it at in a very hot market and I had to do all the heavy lifting just to get that much. if you don't mind doing all the real work yourself you can save a few bucks. Personally I wish I had kept looking for a better agent.