BOSTON JOES APPLIANCE REPAIRS

The service tech was at our house 3 times 5hrs. Each time with no results. The third time the service tech said he didn’t know what was wrong with it and left. This has been going on for 3 months. The stove is still under warranty. So Lowe’s sent in another company C&E appliances. The service tech was on site 20 minutes and fixed the problem. Bottom line is Do NOT USE BOSTON JOE’S. (Management) if you would like to talk to me please free free to call me. The management should be ashamed of themselves and their professionalism.

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I noticed water stain on ceiling, called plumber who advised me my dishwasher had a broken solinoid valve and advised me to contact appliance repair company. Dishwasher was under extended warranty and they sent this company. I had to wait about a week for an appointment. Appointment made, on that day gentleman phoned to advise what time he would be arriving. I explained what the plumber determined was wrong. Repairman asked how old the dishwasher was, stated this type of repair was usually found in older machines, in a less than friendly tone. He stated part would be ordered and someone would call me to schedule another appointment, in about a week. So now that's 2 weeks waiting for repair. They did phone in a week and advised repairman would be out the next morning and he would phone before arriving. He did not phone, just showed up. He handed me a piece of paper that was hard to read due to many, many photocopying. I asked what this was and he said since the machine was broke before they came ( why else would I call for a repair if it was not broken?) I needed to sign this paper that stated they were not responsible for any damage or breaks they caused to my home, floor, walls etc. He stated if I did not want to sign the paper he would not do the work. I signed and advised him to be careful because I would pursue if any damage was done. In all the years I have had repairmen come to my home I never was asked to sign something like this. I attempted to ask him questions about the dishwasher and he was less than friendly. In the future I would ask the warranty company not to send this company.

I was very impressed and he was able to make it right out. He did what he said he was going to do and their prices seemed competitive.

They seemed fine. They gave me two prices, one of them to fix at my house and one to bring it to them.

I brought the unit to their shop for repair because they were the authorized Sharp service center. Big mistake. They said it would be ready in 2 or 3 weeks. I show up to pick up, and they said that they needed to order parts. When I returned a week later, they didn't know about any part being ordered. To make a long story short, after countless phone calls and visits, I got the microwave back about 3 months later. The worst service, organization, communication I have ever seen. It was obvious that there were big management and morale problems there. I have heard that when they make a service call to your house, they may be a bit more organized and reliable but I cant speak to that from experience.

We had called because their ad had said they repair GE double ovens, this is one their specialties. They had come out and said the problem was the control panel, so I agreed to the price and had the control panel ordered. When it came in they had come out and could not get the oven to work, so they wanted to order another control panel. I agreed so they came back when it had come in and still they could not get the oven to work. Before leaving my home, Boston Joe's demanded the payment for the service and the parts and I was very intimidated by his actions I promptly wrote the check to get him out of our home. We immediately called the bank and stopped payment on the check only to have the police show up at our door days later. We had told them the story and they said we had done the right thing in writing the check to get him out of our home and they agreed that I should not have paid for services not rendered.

The experience was very positive. The technician came right on time; worked efficiently, cleaned up afterwards and was very polite. The person on the telephone who ordered the part and scheduled the appointment was very helpful and professional.

I WOULD NO RECOMMEND THIS COMPANY, ALL THEY HAD TO DO IS UNPLUG THE REFRIGERATOR FOR FIVE MINUTES, AND THAW OUT THE LINE. THEY COULD HAVE TOLD ME THAT OVER THE PHONE.