Response from Budget Dry Waterproofing, Inc.
When we came to your home, we shared both brochures for both dehumidifier models, with pictures dimensions. We made recommendations based on our-experience for its location. After the installation, you changed your mind on the model and its location. Rather than say no, we sent a tech out at a minimal charge considering your home is 3 hours round trip from our office and we had to provide 90 minutes of labor between loading and then installing the new unit and packaging and unloading the swapped out unit. The minimal service charge doesn't nearly cover our expense and we gave you a break on the service call price. Now that you wish to make another change, I'm sorry, but we do have to charge. Again, it isn't an amount that we profit off of considering all that is involved but makes us closer to whole. I'm sorry for the wait time - however, this is peak dehumidifier season and supplies are limited and at the time, all of our units were sold - but I have we did not lie or deceive about the sizes, noises or options. We selected the initial location not because it was the easiest option for us, but because it was the best location for your needs. We have reservations that your new choice of model and installation location will not work as effectively as what we had proposed but we have gone out of our way (quite literally with 9 hours of drive time) to make you happy.