Safeside Chimney & Duct Cleaning

Was disappointed. We had used them last year without any issues. This year they had tracked a lot of soot on to our tile floors. As I was cleaning it up the technician ignored me and explained to my wife that we needed over 6000 dollars in repairs using scare tactics. We had another company do repairs for 150.00. Do not hire them they are now con artists. They should be investigated for unethical practices.

They answered me right away and were professional with the estimate.

Gave us an estimate over phone. Completed analysis contacted home office and price was nine times phone estimate. Then they never called back. Obviously initiall” estimate a “come on”. We have obtained service from an honorable and Reputable firm.

Kevin found the problem right away and took care of it in 30 minutes. I was very happy with the work and professionalism.

Good . The technician was good at explaining everything.

They cleaned the chimney and water proofed the cap. Joe showed me a video of what they did and the job looked good. I highly recommend this company. They were honest and told me what needed to be done in the future.

Guys were great. Clean, knowledgable, and informative. Also noted a problem with my furnace while cleaning the chimney.

Instead, they stated: 1. (Duffy) “ would not be comfortable trying to repair the fireplace.” 2. (Ball) “ recommended that the ”Smoke Chamber” be “parged” (sprayed with an insulating high temperature mortar). Offered to do the job for $1,400. (From the pictures he took of the smoke chamber it was clear that, in fact, the smoke chamber had already been “parged”. 3. (Napolitano) offered “to install a Bell Fire Retrofit System for $12,000.” I was upset that I had a beautiful fireplace that could not be used. However, what I was being told did not make sense. At the suggestion of a neighbor, I called my Town Fire Marshal. He offered to come with the Town building Inspector to review the fireplace two days later. In the Building Inspector’s and Fire Marshall’s view, the smoke chamber was already parged and the fireplace was safe to use without any further work.

On plus side, they were punctual and did a good job on chimney cleaning. On con side they tried to high pressure utilization of their repair and other services plus claimed that their was a dangerous condition. We had other contractors look and there were not major issues. Plus the cost to fix of the other contractors - one chimney had to have a liner put in - was 50% less that what was quoted by safeside.

Great job and very easy to work with.

The guys came on time and very helpful in answering any questions I have about using a wood stove chimney. Joe showed me what is the soot should be like to keep the chimney in good condition. He also took a look at another chimney in the basement to just to make sure it's in good condition and also the oil furnace exhaust. When the guys were done, they cleaned up the area well and asked if I had any other questions before they left. I purchased a discounted price for chimney sweep for $129 through Angie's List but since I have a wood stove there was an additional $20-30. FYI for those with a wood stove insert.

The extra work was done that day. They did a great job and were very professional.

Seemed fine. But in the spring, I used Superior Air Duct Cleaning out of MA, and they used an upward spiraling brush to do the same job. No need to go onto the roof. $99.

I called Safeside for a chimney inspection. They inspected the chimney and took pictures of problem areas. (Inspection is $85, but is goes to any repairs.) They explain the nature of the problems and implications. Then I was informed about my options. They were able to fix the problems same day and I got a 10 year warranty.

Very well. From day that someone came to give an estimate through my scheduling the work and its eventual completion, the process went like clockwork. I asked for 48 hours notice before they arrived and got this so I could arrange being home to provide them access to water and electricity. The guys arrived as promised, focused on the work and the entire job (plus cleanup) was performed and completed in one day. The crew consisted of two guys. I asked for the used brick for my garden and this was include din the work order. Years past we used them for a chimney liner when converting from oil to gas - loved them then, love them now.

These guys were excellent. My water heater kept clicking off. My warranty company kept stating that there was a problem with the liner that they replaced and that there was back draft. Gentleman came out and actually showed me how to tell if it was in fact backdrafting. Turns out it was a known problem with the water heater and my Warranty company replaced the water heater. The company went above and beyond by researching know problems with my water heater make and model.

Theor work was good and it was expensive.

Everything was great. I will definitely use Safeside again.

I bought the deal through Angie's List, and the work went well. The area was left perfectly clean. They had some great recommendations based on the inspections, all of which were very reasonable.

Very sour taste in my mouth using Angie's List for the very first time

After they cleaned the fireplaces, the technician advised that the work be done and offered me a discount to have it done that day. They were quick and professional. I would definitely recommend. I had both my chimneys capped and sealed.

We have used Safeside now on three occasions. On the first two occasions, a chimney cleaning and repair of the crown area of our chimney, there were no issues. However, on our last appointment, there were a number of issues. We were given a "12 to 4" window for the cleaning, and I was asked to be sure that I was at my home by noon. I took time from work to be available for the appointment. At 1:30 p.m., I contacted the office and asked if there was an estimate as to when the technicians would be at my home. I was told it would be a half hour to forty five minutes. About fifteen minutes later, I received a call from the technicians themselves, indicating that it would be unlikely that they would be at my home by 4. After speaking with the technicians, I called the office to complain about the discrepancy, and was told I would have no choice but to reschedule but I would be given a $20 credit towards the service. I explained that I would have to call them back, as I needed to check my schedule and was not sure I wanted to have them perform the work, after they had missed my appointment. I left home and went to my office, only to be called by the company 5 minutes after I had arrived that they were on their way to my home. Because I had already scheduled my day around the appointment, I agreed to meet the technicians and have them perform the work. The technicians were very apologetic about the issues I had encountered. I was concerned, however, that they did rush through my job as they were trying to catch up with their schedule. After reviewing my invoice, it also appears that I did not receive the $20 credit that was promised, although in fairness that is certainly something I should have reviewed before they left. I did call the following Saturday and mentioned the credit, and was told someone would call me back, but I have not heard from anyone as of the date of this review. My rating is based largely on the fact that the prior jobs went without incident; however, after this past experience, it is unlikely that I would use them again. Updated as of 10/14/2016: I have received a check for the credit that was promised.

We were impressed by the technician but the experience preceding him coming was awful. The woman who scheduled the appointment gave the tech the wrong address and then told me I wasn't home when they came. I had taken time off to, stay home and wait for them. I was accused of lying, and then she told my husband that he informed them that I was not authorized to speak with the technicians. When she finally had the tech call us, he described the house he was sent to, which was not ours but one down the block. He was upset at the treatment we had received from the office person. We would,have considered them more if someone had called us to follow up or try to explain the mistake. All the other reviews were so positive but without any follow up, I could not choose them.

I was recently in an urgent situation where I sold my house and had a closing scheduled. The closing was contingent that I replace the chimney due to issues with the existing chimney. I had contracted with a local mason two months prior to do the work. That mason repeatedly assured me that the job will get done in time for the closing and week after week went by with excuse after excuse for not starting (i.e. weather, finishing other jobs, holidays). Eventually that slacker became a no show with only 1-2 weeks from closing. I had to ditch him and begin a desperate search to find another mason who could do the job on short notice. Otherwise the closing would be in jeopardy. Safeside Chimney was the first company I called and they sent a mason out there the next day to provide a quote. They were very understanding of my situation and I felt that they put my concerns as a priority, which put my mind at ease. I contracted with them to do the work and they got a mason, Chris, to start within a couple of days. Chris did a great job in keeping me informed of progress. You can tell he knows his stuff, takes pride in his work and does a great job. Long story short, Safeside Chimney saved the day for me and they were able to do a complete chimney removal and rebuild before the scheduled closing date. I want to personally thank Dale and Chris and his crew who worked on the chimney to get the job done on time and in the right manner. They are reliable, customer focused, they stand by their work and their prices are reasonable. If I only contacted them from the start I would have saved myself a lot of stress. Therefore, I highly recommend Safeside Chimney and would certainly call them again if I need any other chimney services in the future.

Due to age, our chimney was in bad shape and we were starting to find pieces of brick on the deck. We obtained estimates from three companies, including Safeside. We found them to be very professional both during the estimate and in follow up phone calls. We signed up with Safeside and they came out to do the work two weeks later. The three man crew were courteous and seemed to take pride in their work. They finished the job in a day and a half. It looked great when they finished and still does two months later. We are very satisfied.