Safeside Chimney & Duct Cleaning

Chimney Sweep, Chimney Repair, Chimney Caps,

About us

Safeside Chimney and Duct Cleaning is a full service chimney and duct company. All of our service technicians are fully trained to take care of any and all of your particular needs. We are fully licensed and insured. We are an accredited business of the Better Business Bureau and The National Chimney Sweep Guild; and as members of those organizations, we subscribe to the principles and services of each.

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

Chimney cleaning , Chimney Repair , Chimney rebuilding and relining , Air Duct Cleaning , Dryer Vent cleaning , wood/pellet stove sales and installation and more ...

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.4182 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
66%
4
14%
3
5%
2
7%
1
8%


Rating CategoryRating out of 5
quality
4.4
value
4.2
professionalism
4.4
responsiveness
4.5
punctuality
4.6

Filter reviews by category

Showing 151-175 of 182 reviews

TOM L.
09/2015
5.0
chimney sweep
  + -1 more
unknown
Description of Work: Chimney sweeping
Rating CategoryRating out of 5
Yes, I recommend this pro

Joanne M.
09/2015
3.0
chimney sweep
  + -1 more
unknown
Description of Work: Cleaned the chimney. Told me things were wrong that were not. I had had an inspection before they came. I called up the inspector he told me they service low to get other things from you. I showed him what they said he then went back up and said there is nothing wrong with the chimney.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0

$45

Response from Safeside Chimney & Duct Cleaning
*IMPORTANT* - Could you please verify that it was Safeside Chimney that was out there. I have a record from 2004 and 1999 as the last time we serviced you. We noted nothing at that time. When we perform an inspection we take digital pictures , there is little subjectivity in these situations. The $45 price is also a little concerning because that is about 1/3 the going rate for a sweep and inspection. I would agree if someone said they would do this work for $45 would only be able to make money if they found other services to perform. That is a poor business model. Any questions , please call me , Kevin Beary - Vice Pres 860-296-2320

Tom G.
09/2015
5.0
chimney sweep
  + -1 more
unknown
Description of Work: Cleaned chimmey

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0

$125

Debbie B.
08/2015
4.0
chimney sweep
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$99

PAUL P.
07/2015
5.0
chimney sweep
  + -1 more
unknown
Description of Work: Very timely and professional about their job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Sarah S.
06/2015
5.0
chimney sweep
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$129

Joseph T.
05/2015
5.0
chimney sweep
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Michael R.
04/2015
5.0
chimney sweep
  + -1 more
unknown
Description of Work: Chimney cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$100

Deborah J.
01/2015
4.0
chimney sweep
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Mark G.
01/2015
5.0
chimney sweep
  + -1 more
unknown
Description of Work: Very prompt. Very responsive all around, including front office. Thanks!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$129

susan D.
12/2014
5.0
chimney sweep
  + -1 more
.
Description of Work: Cleaned fireplace and furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Joanne H.
12/2014
4.0
chimney repair, chimney sweep
  + 0 more
unknown
Description of Work: The chimney was cleaned and inspected, the furnace flue was cleaned and inspected, the exterior brick was waterproofed and the crown was replaced. |I found them to be prompt, fairly priced and from what I could see (from the ground) did a good job. The representative from the company who did the paperwork with me on site, who explained all that was being done was rather condescending and came across as extremely pushy. I was put off by his abrupt manner. I would use them again, but check my paperwork and request that this young man NOT be the tech that comes to do the yearly tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan S.
12/2014
5.0
chimney sweep, fireplaces
  + 0 more
unknown
Description of Work: Two fireplaces cleaned and inspected

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stanley W.
12/2014
1.0
chimney sweep
  + -1 more
unknown
Description of Work: The company canceled my appointment 1 hour before they were due to arrive. No reason was given as to why. I was furious and would not reschedule. I took a half day off from work -- what a waste of a day!

Rating CategoryRating out of 5
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Robert H.
12/2014
5.0
chimney sweep
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

mary M.
12/2014
5.0
air duct cleaning, chimney repair, chimney sweep
  + 1 more
unknown
Description of Work: Had all heating ducts cleaned out.also had a new liner installed in chimney.allso replaced 12 courses of brick put new crown an new cage an sealed the whole chimney. We were very pleased with the company an their employees they were very proffional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Terell R.
11/2014
5.0
chimney sweep
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$129

David L.
10/2014
5.0
chimney repair, chimney sweep
  + 0 more
.
Description of Work: Chimney sweep and inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

mary M.
09/2014
5.0
air duct cleaning, chimney repair
  + 0 more
unknown
Description of Work: they cleaned all ducts an supply an return lines in are five room home.and repaired are chimney.installed a two ply stainless steel iner systen to vent existing gas furnace.allso.stainless steel inner wall liner.and remove 7 courses of bricks an installed new ones also new crown to finish off chimney.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Donald M.
08/2014
1.0
chimney sweep
  + -1 more
.
Description of Work: I hired them to clean my chimney and the representative tried to sell me a $2300 relining of my chimney. They charged me $75 for this so called service (giving an estimate I didn't ask for or want). They came here under false pretenses.

Rating CategoryRating out of 5
professionalism
1.0
punctuality
4.0


Response from Safeside Chimney & Duct Cleaning
I apologize that you were unhappy with the visit. I pulled the pictures and went over the job with the tech that was out there. I found that Derick was very thorough in his inspection and he did make the right recommendations based on your situation. Your woodstove is inserted into a prefabricated metal fireplace with only a partial liner , unsupported , and sticking up midway in the chimney. Its good that he was able to recognized this because it could easily have been swept bottom up without knowing that it wasn't installed properly. He gave 2 options , remove the unit and sweep it like a fireplace and then re install as is , or line it properly to the top of the chimney flue. The pictures show the fly ash that didn't make it out of the chimney settling on the outside of its partial liner and over the electronics and wiring on the back of the stove. It is my opinion that the original installer of the unit deserves the business affecting poor review and should most likely be liable for the building code violating installation. Any questions , please call, Kevin Beary- V.P

Cleve B.
01/2014
5.0
chimney sweep
  + -1 more
Cleaned the chimney.
Description of Work: ...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Karen D.
12/2012
4.0
chimney repair
  + -1 more
unknown
Description of Work: They came promptly. Gave excellent advice and service.
Rating CategoryRating out of 5
Yes, I recommend this pro

LISA S.
12/2012
5.0
chimney repair, chimney sweep
  + 0 more
A positive experience.
Description of Work: We wanted our chimney cleaned and checked to see if it needed repair. The chimney did not really need cleaning and the technician did not do one or charge us for it. Our Chimney does need an insert and we did get a reasonable quote to rectify that (but we have not contracted the work at this point). I did ask for a quote to put in a wood stove. I was given a very complete, but very expensive, estimate. Although I don't doubt the vaslidity of the estimate, it might have been nice to have a lesser option to consider. This would be a company we would have return when we are able to have the chimney repaired and look into wood stove optoins in the future.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$175

Paula N.
12/2012
5.0
chimney sweep
  + -1 more
See above.
Description of Work: I have lived in a 110 year old Victorian - and had never had its two chimneys cleaned. The serviceman arrived on time with his vacuum - and was done in less than an hour. One of your reviewers of another chimney sweep company said it high-pressured him about installing a metal liner, so I was waiting for possible bad news on the condition of those 110 year old chimneys. However, the serviceman they were in good shape considering their years and did not need any repairs!! I was very pleased with the efficiency and politeness of the service and would highly recommend this company to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Pam D.
11/2012
2.0
chimney sweep, fireplaces
  + 0 more
see above
Description of Work: called for annual chimneysweep for both fireplace and furnace. Did job competently but then went into OVERSELL mode, trying to make me buy an insert costing over $2,000. My furnace people told me that yesm I would probably need one sometime in future but not right away and certainly not for that cost. These people also did the same oversell on having my Chimney replaced the previous y ear. I guess that made me look like an easy target. NO MORE!

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$500

Response from Safeside Chimney & Duct Cleaning
I apologize that you were unhappy with our service this year. We have been at your home , almost yearly , since 2004. Our service technicians are required to note defects , especially severe defects such as broken tile liners, as we would be held liable had we missed it and something happened. The estimate we gave you was for $1589 , which is in line with industry standard pricing. I would recommend a second opinion from a chimney technician , not the furnace man. That said , Our technicians are trained to present 'sometimes unpleasant' situations to a homeowner and have protocols on how they do it. If our service tech went above and beyond that with you , I apologize. We are not supposed to come across as Selling.

Contact information

120 Ledyard St, Hartford, CT 06114

http://www.safesidechimney.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
Closed

Licensing

Insured

Licensed*

Trade License Number
HIC.0631371
Trade License Locale
CT
Trade License Authority
Connecticut Department of Consumer Protection - Home Improvement
Trade License Expiration
03/31/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

Chimney Sweep,
Chimney Repair,
Chimney Caps,
Fireplaces,
Home inspection

FAQ

Safeside Chimney & Duct Cleaning is currently rated 4.4 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: Closed

Safeside Chimney & Duct Cleaning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Safeside Chimney & Duct Cleaning offers free project estimates.
No, Safeside Chimney & Duct Cleaning does not offer eco-friendly accreditations.
No, Safeside Chimney & Duct Cleaning does not offer a senior discount.
Yes, Safeside Chimney & Duct Cleaning offers emergency services.
Yes, Safeside Chimney & Duct Cleaning offers warranties.
Safeside Chimney & Duct Cleaning offers the following services: Chimney cleaning , Chimney Repair , Chimney rebuilding and relining , Air Duct Cleaning , Dryer Vent cleaning , wood/pellet stove sales and installation and more ...

Contact information

120 Ledyard St, Hartford, CT 06114

http://www.safesidechimney.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
Closed