Russo Roofing Inc

It went fine. The price was reasonable.

It's a reputable company in our area. The most important thing to me is that it is a local company.

I had to get my roof redone by someone else because they did such a bad job, twice. First it leaked on one side and then it leaked on the other side. The roof they put on leaked at the peak of the roof terribly. When I called them to look at the problems with their work they said they would not guarantee their work past the one year mark. I would not recommend them and friends of mine have had them put roofs on for them including skylights and the skylights leaked also.

They were easy to work with and showed up on time and did what they said they were going to do. Tony was our main contact and was easy to get a hold of and very responsive and straight forward and answered any questions we had. He performed an accurate estimate. The estimate seemed fair. Others’ estimates were really high.

They're very pleasant to do business with. They come immediately and the workers are very nice people. They're very efficient and know their stuff. I wold give them A+.

Excellent! Meticulous, fine work! Fully satisfied. Pricey, but kind of expected it due to materials involved (slate and copper). Definitely call them again for general maintenance on my roof. John is a pleasure to work with, very professional, and oversees the work in progress.

It was relatively inexpensive. They're very nice and are low-key. Not salesy at all. Very straight forward and straight shooters. The estimate process was excellent. Their honesty pushed them over the top of the three other estimates I had received.

They did an excellent job. They did exactly what they said they were going to do. It looks good. I have no complaints. They subcontracted the work and they were very good. Russo came everyday to check on the progress. The work has been holding up well since.

The crew worked very hard. I had no dissatisfaction with the pace. They were very organized. The clean up was better than other contractors we had. Due to the weather many homes had roof issues due to immense amount of snow over the winter and subsequent ice. Other homes had greater damage and they prioritized our home accordingly. The price seemed a bit high but the cost was covered by insurance. It was quality work and the estimate was accurate. Paperwork-wise they were better in terms of everything, than any building contractor we've ever used. If I had any work in the future I wouldn't even get an estimate from anyone else. I would just call them.

The workmanship was better than a different service provider we had used. They were prompt, reliable, professional and easy to deal with. The pricing was reasonable.

They came when they said that they would. They were very neat and professional and finished on time

John and his crew did a wonderful job. They started and finished when promised and left the jobsite clean. I have used this company twice and highly recommend them!

The roof failed in 3 years and caused damage to the interior of the building. They wanted to recharge us to fix the roof after it failed. Not good on honoring the quality of their work.

After another smaller contractor gave me a good quote but then strung me along for weeks by repeatedly cancelling appointments, I called Russo, even though I wasn't sure they'd take on a small job like this. I'd had them out for a roof repair estimate two years earlier (which we ended up not needing because we pinpointed the source of the interior leak to a different place) and had been impressed with their patience and professionalism. They have an office phone staffed by a friendly and intelligent person, made no comment about the size of the job, sent out an estimator quickly, emailed me a quote immediately, and scheduled the work promptly once I gave the go-ahead. I did notice a few small problems with the quality of the work (sharp metal edges left exposed rather than turned under, e.g.), but when I alerted the company the glitches were fixed within 24 hours. Russo's quote was higher than the one I'd originally received, but it was completely worth it for the no-hassle interaction and peace of mind. They stand by their reputation and their work.

Excellent work. Excellent follow-through.

Russo Roofing Inc. was very responsive and professional.

Thrilled with them. 3 full days, the crew of 5 ppl with a foreman. This crew has been working together for 5 years. They had one person just to clean. They have a very good system with protecting your yard and home. The slide it down on the tarp. At the end of each day they had a total clean up and plus they went over the entire area with a magnetic device to put up loose nails. The guy who came to give the estimate, came with his foreman, and came out everyday to make sure the job was going well. We had to guys to go to on the job. They went above and beyond. They put on chimney caps, that buts into the brick. He actually drilled 16 inch holes into bricks. He did not have to do it, but they did it anyways and it was appreciated. It was the entire team working on the job. The estimater came out everyday. The price was what it was suppose to be with no surprises. Ice water goes under the shingles for extra protection from getting wet. They covered more areas. They also explained to me that they put in more nails to insure that nothing will blow away from wind storms. They have a bad rating but they are very good and our experience is very good with them.

The air vent in the bathroom had fallen apart due to age and RUSSO ROOFING INC replaced this vent. They were very responsive. They gave me a quote and when I called them to say that I accepted their quote they came in the same day and fixed it. They were expensive but I had to get it done.

When the Owner Mr. Russo came to my home at the end of our conversation I stated that his company lost all credibility with me and that I could not take him to small claims court because of the time element. He obviously was aware of this because his final statement to me was you can not take me to small claims court so there is nothing you can do about it.I would advise anyone doing business with Russo roofing to be aware of the fact that if you experience the same thing I went through and you have to call him back several times to make repairs remember that there is a 6 year time frame in which you can take him to small claims court in the state of Connecticut.

I got a written bid and it was in my opinion about $2000 high. Not only that, but when I first scheduled them to come out and bid, they wanted to do it without meeting with me first. I insisted someone come to the house and talk to me to find out exactly what I wanted before he did his estimate, but he didn't bring any shingle samples or brochures with him. They did not want this job for whatever reason and that is okay. They were responsive in the sense that the estimator showed up promptly and on time, but I will not use them in the future because I had to make an extra effort to talk to the estimator first and he brought no materials for me to look at.

They did an excellent job! They were prompt and responsive. They got the job done.

The experience from start to finish was excellent. Our roof was carefully inspected and they provided a written estimate and description of the work. They performed the work quietly and quickly, solving the problem and taking care of some other potential areas where shingles were coming up. They explained everything in detail.

It was very good. The quality of the work was very good. They stood behind their work. The price was competitive.

Their price is medium to high but they did an excellent job. They had a lot to do and they didn t run into any problems. They came on time and cleaned up very well. They were great as it turned out perfectly and I am happy with how the roof looks. Everything is what I wanted and expected. I would highly recommend them to anyone as they worked very hard.

Crew was excellent, on time every day, worked quietly (no loud rock music) and efficiently, crew boss exceptionally attentive to all homeowner's questions, worked done professionally and with great care. Initial visit by estimator, Tony, well within range of final cost. Plus, courteous and professional manner.