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EASTERN FUEL

Heating Oil, Heating and Air Conditioning, Water Heaters,

About us

Established in 1890, Eastern Fuel is a 5th generation family business operating in the town of Hamden. We are a locally owned company, delivering premium home heating oil and providing outstanding heating and cooling services.

Business highlights

Emergency Services Offered

Services we offer

Repair & Installation of Oil-Fired Furnaces, Boilers, Water Heaters, Indirect Water Heaters, Air Cleaning Systems, Humidifiers, & Air Conditioning Equipment. Delivery of Home Heating Oil, Automatic Deliveries, Price Protection Plans, Price Caps, Budget Plans, Service Contracts

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.917 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
6%
3
0%
2
0%
1
6%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-17 of 17 reviews

Tom P.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
We have had them for 32 years, and they are wonderful.
Description of Work: Heating oil.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom P.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
We couldn't get it to turn off, something about the computer panel. They had to come out and fix it. I would recommend them. Excellent customer service. When you have a problem with your furnace, you call and they come. I'm sure there are cheaper companies out there, but they are just overall terrific.
Description of Work: Service call, we were having trouble getting the furnace to shut off.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom P.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ben M.
05/2017
5.0
heating oil companies
  + -1 more
We got oil delivery on Eastern Fuel's Price Protected Budget Plan for about 10 years (until we switched to gas). Eastern Fuel was always friendly, responsive, helpful, and fair. A couple of times when it was very cold the oil ran out sooner than expected and they were fast about making emergency deliveries. They also did an annual cleaning of our furnace.
Description of Work: Oil delivery
Rating CategoryRating out of 5
Yes, I recommend this pro

Carl K.
02/2016
5.0
heating oil companies
  + -1 more
unknown
Description of Work: Best price. Filled my tank the next after I called to schedule service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Ryan J.
12/2015
5.0
heating oil companies, heating & air conditioning/hvac, water heater repair
  + 1 more
We picked Eastern Fuel for its good reputation on AngiesList and the company has not disappointed. The team there has been highly responsive; they have come out to the house several times for various issues/upgrades we've had with an older system. Each technician has been knowledgeable and courteous. The oil price is slightly higher than competition, but considering the service we get on the equipment, low cleaning costs, and great experiences with the technicians, we find this to be an incredible value.
Description of Work: Eastern fuel filled the tank, replaced a faulty oil gauge, and cleaned out the furnace/water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

John B.
05/2015
5.0
heating oil companies, water heater repair
  + 0 more
unknown
Description of Work: Eastern Fuel service my boiler and hot water heater. They also provide my heating fuel and replaced my fuel oil tank last year. They're always thorough, professional, and great to deal with. I would recommend them to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

elizabeth T.
08/2014
5.0
heating oil companies
  + -1 more
this provider does not come to my area although the deal came to me stating it was. he did offer to make an exception however i decided not to .
Description of Work: provided an estimate based on telephone call

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$2,300

Eleanor H.
08/2014
5.0
heating & air conditioning/hvac, heating oil companies
  + 0 more
Excellent service, price, professionalism. They had to do extra work in removing mice nests, debris, and replace chewed wiring which was done cheerfully, quickly, and well-done. We also use them for all heating service and fuel delivery. We have been satisfied customers for over 35 years. Their response time is always excellent and work is completed on a timely basis.
Description of Work: Service 2 central air conditioning units and maintenance of system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Michelle T.
07/2014
1.0
heating oil companies
  + -1 more
Called to inquire about furnace cleaning, told to call back, then brushed off because I wouldn't order their oil that is 40 cents a gallon higher than our current oil provider. I wanted to deal with a local company, but who can afford to pay these prices? We can't. It would cost us an extra $200 a tank fill to buy their oil on top of the cost for having the furnace cleaned. Very disappointing.
Description of Work: Refuses to clean/service furnaces unless customers buy their oil.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0


Tom S.
05/2014
4.0
heating oil companies, water heater repair
  + 0 more
The price they quoted seemed fair, but they didn't include new circulating pumps. We're not sure we need those, but another company advised we replace our old ones, so we're looking into it before we decide. Also, there's a chance that natural gas will be coming to our block, so we're waiting to see if that will happen, and considering switching to that.
Description of Work: We got a quote from Eastern Fuel for installing a new oil burner and water heater.

Rating CategoryRating out of 5
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$7,000

Lauri I.
01/2014
5.0
heating oil companies
  + -1 more
I have been using Eastern Fuel for several years and am thoroughly satisfied with their oil delivery and boiler servicing! I am on the automatic payment plan and lock in my price during the summer. I do not shop around for oil prices so I cannot say if their prices are the cheapest, but they are 100% reliable and are always available should I need any type of service, or change in delivery schedule. HIghly recommend them! Good people!
Description of Work: Annual boiler maintenance

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from EASTERN FUEL
Thank you for such a positive review of our work. We strive to do the very best for our customers all year round. You can do the automatic payments or set up other options as well. Please contact Eastern Fuel for any heating needs.

Elizabeth and Armond A.
07/2013
5.0
heating oil companies
  + -1 more
They were wonderful. They never exceed a certain amount. They are very punctual and you can count on them.
Description of Work: I use Eastern Fuel all the time as they are my oil suppliers and also service my tank and everything.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from EASTERN FUEL
I am glad that you were happy with the services that Eastern Fuel provided for you. These relationships are what set us a part from the large out of state call centers operated by other energy suppliers. We are proud to be distinguished with our family’s business motto- Always Warm and Personal.

Rosellen M.
04/2013
5.0
heating & air conditioning/hvac, heating oil companies
  + 0 more
What very nice people! I bought oil for my mom's house, and she had always dealt with that other huge oil company in southern CT. I looked for a local company and found Eastern about one mile from my mom. I'm so glad I made the switch. Cameron and Brian are the people I mostly interacted with, and they were both very personable and accommodating on the phone and in person. I gave this company an A in every category. Addendum: Subsequently, I had the furnace, hot water heater, and central AC unit serviced (routine maintenance) and the work was superb. I was flabbergasted at how dirty the filters and lines were, and my mother's previous company had been coming every year and apparently doing little or none of what they were charging for. Eastern Fuel is fabulous.
Description of Work: Assessment of heating tank and furnace with subsequent oil delivery.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from EASTERN FUEL
I am so glad that your were happy with the service that Eastern Fuel provided for you. We always try our very best to please our customers no matter how big or small the job is. Please let us know if there is anything else we can do for you and in you need any information, please do not hesitate to contact us.

Marjorie P.
05/2012
5.0
heating oil companies
  + -1 more
I have used them for almost 20 years. The only problem I have had is that the last delivery had a strong odor and it was very annoying. I have only been to their office a couple of times but it was always ok. I will continue to use them.
Description of Work: I use Eastern Fuel to get my heating oil.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from EASTERN FUEL
I am glad that you are happy with our service. Sorry to hear about the smell and will make sure it never happens again. We try to make sure that our customers are happy and satisfied with the services that we provide. The relationships we have with our customers set us a part from other suppliers and we strive for that everyday.

ELWOOD H.
12/2006
5.0
water heater repair
  + -1 more
Fairly priced, done when and as promised.
Description of Work: Replace hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,486

Response from EASTERN FUEL
I am glad that you were happy with the work that Eastern Fuel provided for you. Each Eastern Fuel service technician is experienced in the repair and installation of oil-fired furnaces, boilers, water heaters, indirect heaters, air cleaning systems, humidifiers and air conditioning equipment. We deal with only state of the art equipment that is backed with new equipment warranties and full support from our most reputable vendors.

07/2006
5.0
air duct cleaning
  + -1 more
I WILL KEEP USING THIS COMPANY BECAUSE THEY START AS SOON AS THEY ARRIVE. THEY ALSO CLEAN AND DO A NEAT, QUALITY JOB. THEIR WORK HELPS THE UP KEEP OF MY AIR DUCTS.
Description of Work: I HAVE MY AIR DUCTS CLEANED YEARLY AND THE FILTERS CHANGED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from EASTERN FUEL
Eastern Fuel strives to do the best job possible, not matter how big or small. I am glad that you were happy with our services and hope you continue to use us for other jobs.

    Contact information

    3552 WHITNEY AVE, Hamden, CT 06518

    http://www.easternfuel.com

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    Heating Oil,
    Heating and Air Conditioning,
    Water Heaters,
    Air Duct Cleaning

    FAQ

    EASTERN FUEL is currently rated 4.9 overall out of 5.

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    EASTERN FUEL accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, EASTERN FUEL does not offer free project estimates.
    Yes, EASTERN FUEL offers eco-friendly accreditations.
    No, EASTERN FUEL does not offer a senior discount.
    Yes, EASTERN FUEL offers emergency services.
    No, EASTERN FUEL does not offer warranties.
    EASTERN FUEL offers the following services: Repair & Installation of Oil-Fired Furnaces, Boilers, Water Heaters, Indirect Water Heaters, Air Cleaning Systems, Humidifiers, & Air Conditioning Equipment. Delivery of Home Heating Oil, Automatic Deliveries, Price Protection Plans, Price Caps, Budget Plans, Service Contracts

    Contact information

    3552 WHITNEY AVE, Hamden, CT 06518

    http://www.easternfuel.com

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM