P L Canestri Plumbing & Heating

Kudos to Canestri Plumbing for once again coming through in a crisis in my home. This occurred on 10/29/2020. Coming home from a five day absence, I found water in the basement, leaking from the floor above. Not knowing its source, I called Canestri early the next day. My call was answered by the answering service and returned by Paul within fifteen minutes. Within another forty-five minutes, Brian was at my home reviewing the situation and diagnosing the problem quickly (a leaking toilet tank). Brian gave me my two options: repair the old tank (which was perhaps thirty years old) or replace it. I decided to replace everything since the toilet was so old and really too small for an adult. Brian put a call into Paul who happened to be at the supplier at that moment. Paul brought over the new toilet, they installed it quickly and efficiently, and were on their way less than an hour after the toilet had arrived. The entire operation from initial phone call to diagnosis to waiting for Paul to bring over the new toilet and the installation took a little less than three hours. The total cost seemed quite reasonable and fair especially considering the convenience of having everything done so quickly. As far as I am concerned, this was a job very well done. They were professionals who responded quickly, knew what they were doing, respected my property, cleaned up after themselves and fixed the problem all within a relatively short amount of time. Thank you, guys. Job well done. Recommend highly.

Excellent, quick, clean work. Highly recommended!!

Excellent organization and delivery of quality work. Very professional. Communicative.

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I had to wait a short time for them to come. The service man was very quick and knowledgeable. He had been here before and was familiar with the house. He had the repair done in no time. The first time he did a repair it took a bit longer but he was very efficient and had us back in order quickly. The only time I had a problem happened to be the night that I was having guests for dinner and the sink faucet broke. That repair man fixed it and had hardly left when it began leaking again. Just one of those silly moments I guess. It was the only time I have had a problem with their service and I had used them many times. I believe that the cost has been fair for the work and discomfort they have had to endure in my 45 year old house.

Very professional

The owner or someone higher up came out answers all my questions and gave me a quote. The plumbers that came out did the work. He put the cold and the hot water on the wrong faucets. My husband changed it.

I would not recommend this company - customer service is not high on their priority list.

The guy who showed up seemed professional, smart and quite competent. He did some testing, checking the pan for leaks and trying to figure where else, if possible, the leak might have been coming from. He ruled out the drain and the pan fairly quickly. He kept looking and told me that the plumbing was not responsible for the leak into the room below, instead blaming the tile work, citing a specific hairline crack. I have since had the tile re-grouted, but the leak has returned. I did a new test that keeps water from the getting anywhere near the cited crack, essentially feeding the shower straight to the drain. This test shows that it IS the plumbing. (I have ruled out the drain because I have poured buckets of water from another source down the drain. I have also filled the pan and then drained it. Neither of those resulted in the leak reappearing.) And so, I called a plumber to check it out and he incorrectly ruled out plumbing as the cause of the leak.

Called for appointment. They came within a day. Very professional and courteous. I was extremely happy with the quality of work and with the workers themselves.