Family Tree Care LLC

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It went excellent! They did what they promised and the prices were good.

I called on a Saturday and was given an appointment for Monday. As it turned out, David showed up later the same day and promptly and gave me a written estimate for removing the trees, chipping the brush, taking the wood, and cutting the stumps flush. The tree had fallen across our neighbor's fence and was lying partially in her yard and garden, and we were going out of town at the end of the week, so we were anxious to have the job done promptly even though the ground was very wet. His estimate was neither the highest nor the lowest but he had been recommended by another tree guy who does work for our neighbors (but whose price was extremely high)and he said he would fit us into his schedule, so we hired him. His crew came about 4 days later. They worked hard and carefully all day and removed all the large branches and most of the main trunk. I was appreciative that they had fit us in. However, they left several huge sections of trunk lying in place and in my front yard and also left a big pile of leaves and brush in my neighbor's yard even though they told me they had raked this up. They also left a couple of feet of stump standing. It took several calls and 2 more weeks to finish removing the wood, cutting the stump flush, and cleaning up and during this time David seemed reluctant to do the remaining work. The lawn was left a mess, with deep ruts from their machinery and I am currently getting estimates on repairing it and on grinding the huge stump and root ball that remain (stump grinding was not included in the original estimate). Other people I talked to subsequently who had trees cut by other companies told me the other companies had used boards under their machinery when needed to protect their lawns and had cleaned up thoroughly before leaving, including raking the lawn and even blowing away the sawdust.

Have used them twice, once for major limb pruning, once for large tree removal and stump removal. Very professional from estimating before the job, to clean up afterwards.

They were very fair and cleaned up after themselves. The were very knowledgeable and honest. They communicated well and were very professional. They did not take advantage of me.

David Slate manages the company. When I called I got a recording saying that with the storm they were categorizing and if it was life endangering they would be there immediately and so on. I told them that it wasn't endangering anybody. They were there that night to cut the tree away. It was a 3 foot tree that was gigantic and they cut the center part away and moved it so we could get out of the driveway. They came back a week later to finish the work. They were very quick and reliable. They have also done tree trimming and tree fertilizing.