Westmore is DISHONEST and doesn’t actually care about its clients. Do not use this company. We considered returning to them and asked that they help with a no heat problem. They charged an extra 30 mins ($79.50) and when the error was questioned, replied that it was a “travel fee”. Less than 24 hours after our question about the charge, they charged our card without our knowledge or authorization for the entire bill because they suspected we’d dispute. They illegally charged our card a day after they invoiced us. Who does this? Outrageous and unacceptable. Also had to spend a lot of precious time on the phone with the credit card company. Enough said about how DISHONEST this company is. Spare yourselves the wasted time and energy dealing with this extremely petty company.
Description of Work: No heat issue
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
Allison L.
05/2022
5.0
heating & air conditioning/hvac
+ -1 more
Reliable, they do what they say that there gonna do and they came quickly when I had an issue.
Description of Work: I just had a furnace cleaned and service.
Rating Category
Rating out of 5
Yes, I recommend this pro
Ben B.
06/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Replace oil burner
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Susan P.
05/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Katrina V.
09/2015
5.0
It went great, we had hot water again. They came right away on the same day I called.
Description of Work: The furnace was not working. He checked the boiler to make sure we had enough oil and fixed the valve because it was broken. It was all covered under our annual membership. He also checked and changed the filter.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Theresa G.
08/2015
5.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Meg T.
11/2013
5.0
heating & air conditioning/hvac
+ -1 more
Westmore does this 200 times a year, but I've never gone through it. Glenn was responsive and professional to the utmost and dealt with my various neuroses. They got it done in record time. There's a reason they are my oil company. High praise.
Description of Work: Westmore had the task of removing our underground oil tank and installing a new oil tank.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pauline V.
09/2013
5.0
heating & air conditioning/hvac
+ -1 more
As we have moved to the US very recently, and are not familiar with oil heating, contracts etc at all. We have asked around first. We also called a few oil heating companies to get a better idea. This company was recommended and we are so happy we got that recommendation. The sales department lady Christine had been extremely helpful with explaining how everything works, and going through all the options and giving all the answers. I think I would have chosen this company also, because of their website, very transparent and easy to use. Also the fact that they mix in bio fuel, is a great plus for us. Oil prices change every day, and we do not mind to pay some extra for great service. But the professionalism and great service of this company is priceless.
Description of Work: We arranged a service contract with them, and have bio-fuel delivered to our home for the coming years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Phil S.
02/2011
5.0
heating & air conditioning/hvac
+ -1 more
I'm very happy with them. I also used them in 2006. They are reliable, courteous, prompt and they are very professional.
Description of Work: I am currently using Westmore Fuel Co.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
03/2005
5.0
heating & air conditioning/hvac
+ -1 more
THE EXPERIENCE WAS EXCELLENT. I THINK THAT OVERALL I PAID A FAIR AMOUNT, AND THE WORK WAS DONE PROFESSIONALLY. THE WORKERS WERE GREAT AND I HAVEN'T HAD A PROBLEM WITH THE FURNACE.
Description of Work: MY FURNACE WAS NOT WORKING PROPERLY. IT HAD BEEN LEAKING. THE OIL COMPANY REPAIRED IT.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
GEOFFREY H.
03/2005
5.0
heating & air conditioning/hvac
+ -1 more
WESTMORE FUEL COMPANY INSTALLED A FURNACE INTO OUR HOME NOT TOO LONG AGO. THEY DID A VERY GOOD JOB INSTALLING. THE SERVICE MAN WAS VERY NEAT AND ON TIME. THEY DO A THOROUGH JOB AND THE COST IS FAIR ON SUPPLIES AND LABOR.
Description of Work: WE NEEDED A NEW FURNACE IN THE HOUSE WE ARE CURRENTLY LIVING IN. WE CALLED WESTMORE FUEL COMPANY TO INSTALL IT.
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*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/
Service Categories
Heating and Air Conditioning
FAQ
Westmore Fuel is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: 8:00 AM - 4:30 PM
Westmore Fuel accepts the following forms of payment: Check,Discover,MasterCard,Visa