State Line Propane

We started service with State Line a few months ago when we purchased our home. Unfortunately everything is run off propane in my neighborhood, so we decided to stay with State Line since they were the provider for the previous owner. For the 1st few months in terms of scheduling and delivery of fuel we hadn't had any issues. Our issues are with the poor level of customer service they provide in response to customer issues. Our last fuel delivery was a complete disaster. State Line recently a week ago as of today. while at work I received a call from a family member indicating that the propane delivery truck left a large sinkhole like crater in the middle of our driveway and the damage was so significant we are not able to get into our garage because the asphalt is raise to the point where we are not able to drive over it. I contacted State Line and was transferred to John. John was fully aware of the damage, in fact, he was looking at photos taken by the driver of the truck which caused the damage. John didn't seem too concerned that the damage occurred stating in the picture he could see where there were pre-existing cracks in the driveway which was besides the point because the driveway was fine prop to the fuel delivery. Regardless, extensive damage was caused by their delivery truck and we expect the section of driveway damaged to be taken care of immediately or at the very lease temporally patched to the make the area drive-able. until they can schedule a permanent repair within a reasonable amount of time. 2 days pass and nothing. I called several times over a 2 days period leaving messages and nothing. I finally received a text message not a personal phone call from John claiming they would send a contractor to our home within a few days. Today is day 3 and nothing. I attempted to call and again was sent to John's voicemail. The photos John received from his employee clearly indicated the significance of this damage. As a result we have no choice but to drive partially in the wet grass causing even more damage to the front yard. I work for a large gas utility company and if one of our vehicles caused this type off damage it would have been addressed immediately, if nothing more than a temporary fix until the permanent repairs could be performed. I cannot fill in the damage because I want the owner and contractor to see the actual damage not photos. This is very poor customer service on their part and the lack of empathy and attention given to the situation is unacceptable I plan to pursue this matter even further. Very poor business ethics!