Beacon Mechanical Service

Do not recommend. Paid more than $600 labor and $100 in parts still didn’t work. Told to spend $600 more to try replacing other pieces on a 5-year-old boiler BUT thankfully, I called another company before burning all my $$$; the other company arrived the same day, diagnosed the actual issue, and fixed it within a 1-hour service call charge. The Shaffer Beacon technician who visited twice repeatedly complained to us “just replace the stupid thing” and “I don’t do low voltage systems” and seemed very unsure of what to do. Significant portion of $600 in labor for the two visits seemed to be for reading the manual we keep next to the unit. Shaffer Beacon customer service confirmed they provided the expected level of service and correct charges. Thus, they charged us for not knowing what to do and an unneeded part replacement.

Had my gas furnace and whole house air conditioning unit replaced. Took two full days. The installers were proficient and knew what they were doing (especially Rich Fee). They took the time to explain the work and the new system features including new digital thermostats. All in all, I was very pleased with the service and the price.

The project with Beacon Mechanical Services went great. Scott, Todd and Tyler showed up at my house right on schedule. They had all of the equipment in their trucks and got right to work removing the old equipment. They were very nice to talk with and had no problems answering any questions I had. By 3:30 that same afternoon they had the new equipment installed and tested, asked my wife and me if we had any questions and left the work area spotless. I highly recommend Beacon Mechanical Services.

Jesse was wonderful. Friendly, knowledgeable and professional!

great. Jesse was super smart, friendly, conscientious and knowledgable. he spotted a few things the previous tech didnt (including inefficiencies which were likely costing us money in propane costs). our boiler was super dirty and he got it looking and working as good as new (better actually as it wasn't set up correctly by the original home owner!). he put our mind at ease with his clear articulate explanation of what was needed and how he solved the problem. hopefully we get jesse again for next year's service. looking forward to a warm, cozy, efficient home this winter. thank you Jesse and Beacon!

Excellent, knowledgeable and fast response.

Beacon did a great job at installing a new American standard air handler and compressor unit. My was past it’s life span. They kept the work area clean and quickly installed new unit. Huge difference in performance. Jason at front office helped me throughout process. Kevin and guys did nice job installing and educating me on new system. Everyone was very easy to work with. And extremely professional.

My main water shut off valve was an old gate valve and was leaking from the handle. I called Beacon to come out and replace with a new ball valve. I had MDC come out, shut my water off and the street and Beacon began the repair. The plumber was very nice. BUT! When all was done, the MDC turned the water back on and I paid the plumber and he left. I went down to inspect the work and the plumber used a gas valve that literally had a tag on it that read “not for potable water”. I called Beacon back and the manager told me that it’s an easy mistake to make, the valves look the same. Really? YOU ARE A PROFESSIONAL COMPANY! I had to get the MDC back out to shut my water off at the street again and Beacon’s plumber replaced the valve with a proper lead free WATER valve. I will not be using them again and should have gotten a refund. This also could have been dangerous not only because the gas valve was not lead free and against the law to use on domestic water, the gas valve was only rated at 5psi. The water pressure coming in from the street is around 40psi! I’m glad this happened to me and not someone who doesn’t know what to look for.

Excellent: Prompt, friendly, helpful.

Called Beacon on a Wednesday after finding that my outdoor faucet was leaking (spewing) water due to cold temps. I was able to tighten it down to the best of my ability but with the cold temps, it wasn't going to last. Beacon immediately checked the schedule and while it was not an emergency anymore, they scheduled someone for 2pm/2:30pm on the next day. I got a call at 1:30 on Thursday saying they would be there in the next 20 minutes and Steve was right on time. It took him less than an hour to replace the faucet and add a ball valve to isolate flow to the faucet in the winter. I was told in advance that the minimum charge would be an hour's rate of $125, plus any material. Since I asked to add the ball valve, it was a little extra in parts. Steve was quick, courteous and his work was good quality. I would call again in the future.

Beacon responded quickly to an after-hours emergency and successfully resolved the issue.

Faucet was loose and leaking water around its base. Repair was simple but difficult to reach under kitchen sink. As a professional Beacon removed the piping in the way, made the repair and reinstalled the piping; something I would never attempt. Job completed to our satisfaction.

In/out - fast and friendly..........these guys have response to plumbing emergencies down to a science, cant say enough

We called, based on a recommendation, with no hot water on Thursday. The situation was worse than we thought. We had lived with diminishing hot water for months, continually making minor adjustments. Until you wake up one day and want real hot water. They were prompt, made recommendations and installed the new system on Monday. There was a problem after installation, but with discussion was settled to my satisfaction.

Fast & excellent service. Brian was very polite and professional. I would definitely hire them again. Also--dealing with Amanda on the telephone was a pleasure.

No problems and Steve was knowledeable.

When I called, I was told that it didn't look like anyone would be available, but that Beacon would make a call, then call me right back. I was still telling my wife that I was going to wait for a return call when my phone rang. I was informed that a plumber would be at my house within the hour; he arrived about 15 minutes later. Though tracking down some of the information was tricky, everything was resolved within an hour. The guys were fast, friendly, and upfront about explaining the details. My favorite statement: "In 15 years of plumbing, I've honestly never seen a valve like this one!"

Beacon Mechanical soared yet again. I've used Beacon to service our home heating and cooling and, today, Beacon replaced our near 20 year old a/c. Consistent with all of our experiences with the company, Beacon's professionals were on time, did a great job with the installation, and provided high quality workmanship at an excellent price point. After conducting considerable research on central a/c manufacturers, the one constant in all the reviews was that the greatest barometer of reliability in whatever mfr chosen will be the installer. I'm confident I chose wisely. I give Beacon the highest marks in all categories.

Came in on the low end for complete central air bid with higher quality products. Install was clean and efficient and they dealt with a third party for billing with professionalism as we had a general contractor at the time and the payment to them wasn't prompt. Unlike another subcontractor at our house that was fired for their complete lack of professionalism- Beacon responded to a late payment to the appropriate party and assured us the problem would be rectified with the general contractor. On another occasion they made an emergency repair to our boiler, had parts for an odd product on their van, diagnosed and fixed it in under an hr and charged way less than one would expect for such great service.

I would tell friends that they are responsive, punctual and professional, but the work that they do is never done right the first time. It always takes two to three calls for it to be done correctly. And they have always stood behind their work, meaning that they have to come out every time, although they might try to charge you labor for their second and third time, if you have the conversation, they will adjust their pricing. It's still a function of you know, it takes two to three times for anything to be done properly so you can't trust the work that they do.

The work is never done with just one call. It always takes two to three calls. The first, they say it's done and then they leave and then as soon as they leave, something else breaks and they have to come back to fix it. So, I can't trust their work.

Cleaned, tested, tuned-up furnace. Worked out great.

Jason got back to me and set up an appointment. He was very accommodating when I had to reschedule. Jason came out and spent time looking at options for rerouting the return. He was very friendly and gave me a time frame for getting me a quote. I was searching for "Beacon Mechanical" instead of "Jason Brusa" in my email so I didn't see his e-mailed estimate for a few days and had actually e-mailed him thinking he hadn't sent it. The estimate was reasonable for the amount of time and effort proposed. Beacon's commitment to using new sheet metal instead of re-using existing sheet metal makes sense and is in line with other area companies. If I'd had the budget to do it I would have hired Beacon.

Great. Timely, Professional. Great results.

they arrived on time in the morning worked the whole day and unit was operational when they finished. The new in house hinged return screen/filter was damaged so they had to come back and install a new one.