Computer Repair, Internet Service, Stereo and Home Theater Systems
About us
Computer service that comes to your home or business! Vectro has been In business for over 15 years providing computer help, repair and networking. Service is provided on location at homes and businesses in Glastonbury, CT and surrounding areas. Work is done by a skilled technician who is Microsoft and Wi-Fi certified. Entertainment centers and wall-mounted smart TV installations are serviced by a carpenter and a technician.
Business highlights
18 years of trusted experience
Services we offer
Vectro provides computer help, iPhone repair and TV wall mounting.
he absolutely did what i hired him to do but, i had 2 follow up ?'s and i texted him with no response. I think my expectation was that he would answer if i had ?'s after he left. so be advised.
Description of Work: info transferred from old computer to new computer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0
$350
Response from Vectro Computers
Sometimes there is confusion about texting me. My cell phone has 2 numbers, the business line and the actual mobile number. Only the mobile number receives text messages.
George S.
11/2023
5.0
computer repair
 + -1 more
Person arrived on time. Fixed the problem in half an hour. Obviuosly knew what he was doing. Great job. Would call him again if any other oroblems show up.
Description of Work: Fix a software issueComputer Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Tony N.
04/2023
5.0
computer repair
 + -1 more
Very Helpful. Will be used again as issues arise.
Description of Work: Computer Services
Rating Category
Rating out of 5
Yes, I recommend this pro
Susan D.
03/2023
5.0
I spent many hours on the phone trying to get an SBC global problem fixed. Contacted Jason, he came out and was able to resolve my problems within 10 minutes. It was also time for me to purchase a new laptop. He made recommendations, I purchased, and he migrated all of my data seamlessly. Extremely impressed with his technical abilities, and ability to communicate with me as I have no technical ability. I highly recommend him.
Description of Work: Finding and removing a virus from my computer, recommendations for a new computer, seamlessly moved data from my old computer to my new computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$370
Jed L.
11/2022
5.0
computer repair
 + -1 more
Seamless… Great service
Description of Work: New computer setup As well as repairing existing computer
Rating Category
Rating out of 5
Yes, I recommend this pro
Bruce P.
10/2020
5.0
computer repair
 + -1 more
Excellent. Computer works much faster
Description of Work: Replace hard drive
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Liz W.
10/2020
5.0
computer repair
 + -1 more
Diagnostic was performed, analysis confirmed that the issue would be more expensive to fix than it would to purchase a new laptop. Had fast response time, was extremely understandable in regards to scheduling and speed, and performed an in-house demonstration of the issue to further explain.
Description of Work: Hardware issue on laptop.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$42.54
Sheila K.
02/2020
5.0
computer repair
 + -1 more
Determined that the mother board was going. Was able to replace it with a refurbished desktop updated with Win 10 for $400 including monitor. Copied all files to new computer. Very happy with service.
Description of Work: Problem with laptop
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Peter B.
09/2019
5.0
computer repair
 + -1 more
Vectro Computers, represented by Jason, gets an excellent rating from me. He was on time for his appointment window at my residence, easy to work with as I explained the problems to him and answered questions about my laptop. (operating system problem) He seems to enjoy the work and politely answered tangential questions. (a very non-corporate practice) I utilized his services rather than the company I bought my computer from over the internet, despite my laptop being under warranty, as they were one headache after another. He engaged in no high pressure tactics, explaining my various options. He also gave me expert advice on acquiring a word processing program and a printer. No up-selling. His rates were reasonable and he stuck to the quoted price, despite what I believed to be additional work to solve the problem. The computer works fine now. Excellent job.
Description of Work: laptop computer wouldn't start
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marion B.
07/2019
5.0
computer repair
 + -1 more
When I could not contact a computer company I had been using (out of business?), I contacted Jason/Vectro Computers because he had very good reviews. Jason knows what he is doing and stands by his work. He was here several times for various matters. We use a second, simple computer for a non-Internet program. Our system was so old, the program could not be updated and we also needed a new printer. The external hard drive was to backup our main computer. Jason recommended which hard drive to buy as well as recommended a printer for our second computer, and he let us know when it was on sale. Each of his recommendations were for products that are quality but also saved us money. He also, in a couple of minutes, diagnosed and fixed a nuisance problem I had with my main computer. When it was turned off, the slightest touch or vibration of the mouse would turn the system back on - very annoying. The former computer techs could not fix this. It took Jason a moment to adjust some setting in the computer and the problem was solved. Finally, he is a lovely person to work with. I highly recommend him.
Description of Work: Install an external hard drive, tune-up computer, install printer and refurbished computer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sharon P.
01/2019
5.0
computer repair
 + -1 more
It went very well. Jason was very willing to go above and beyond what I originally thought Ineeded. What he charged for the additional work was very reasonable as was his original quote. I highly recommend him and plan to use him again when needed.
Description of Work: Jason transferred all files from an old laptop to a new one. He also upgraded applications to Windows 10 from Windows 7 including Printer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Peter G.
11/2018
5.0
computer repair
 + -1 more
It was a custom gaming computer and technician was very capable in proceeding with the project and had all the knowledge and equipment to complete the task in my home.
Description of Work: Replaced fans on desktop computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John F.
10/2018
4.0
computer repair, internet service
 + 0 more
Jason successfully handled this somewhat tricky install with diligence and professionalism.
Description of Work: Configuration of New Router and New Access Points
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
antoinette A.
09/2018
5.0
computer repair
 + -1 more
it is nice to find someone who actually knows what he is doing and who does it without a bunch of fanfare. I will hire Jason again anytime I need computer work done
Description of Work: complete tuneup and solving windows problem
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Richard I.
06/2018
5.0
computer repair, internet service
 + 0 more
Jayson fixed every issue I called him for. He is effective, patient, punctual and - in my opinion - very reasonable with his pricing.
Description of Work: Varity of jobs over the past two years. Upgrades, eliminating viruses, resroring operation after a crash and supplying a computer security program.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jane S.
06/2018
5.0
computer repair, internet service, phone repair
 + 1 more
Very well. Everything was taken care of.
Description of Work: Computer app updating. I-phone and I-pad updating. Wifi modem and router security check/updating.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Harry A.
04/2018
5.0
computer repair
 + -1 more
He was great. Couldn't ask for anyone better. He knew what to do with every problem that was presented to him.
Description of Work: He fixed all my son's computer problems.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Christopher B.
02/2018
5.0
home theater design, computer repair
 + 0 more
Very punctual and professional. Does great work and priced reasonably would highly recommend to personal clients, small businesses, and anyone in need of computer recycling, repair, network installation, and or Video/Audio system upgrade.
Description of Work: TV mount in the basement, also tuned up my computer, and checked both my phone and computer for viruses and or spamware.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Jessica K.
11/2017
5.0
computer repair
 + -1 more
Jason stayed for a while making sure everything worked well! He was good natured and very educated in what he was doing. Definitely will hire again.
Description of Work: Needed a new computer set up in my home for at home working. Jason set up the new computer, hooked it to WiFi, updated the security software, and provided a keyboard and mouse since mine were outdated.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carrie S.
08/2017
5.0
computer repair
 + -1 more
Great! Jason is very professional and accommodating.
Description of Work: File transfer. Virus protection upload. Tune-ups.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Brian M.
08/2017
5.0
computer repair
 + -1 more
Jason did a great job. Even if there was a glitch, he knew a way around it. He has had a lot of experience. He explained what he was doing as he worked. Since my old computer had Windows XP, a lot has changed and it will take a while getting used to it. Jason said I could call anytime if I needed Questions answered.
Description of Work: Having bought a new computer , I needed what was on my old computer transferred to the new one. I also needed programs downloaded.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Richard I.
02/2017
5.0
computer repair
 + -1 more
Very well: Jason has quickly solved my computer problems, installed appropriate updates and helped me better understand using it.
Description of Work: Jason has fixed several computer issues for me quickly, completely and for very reasonable fees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Rick D.
02/2017
5.0
computer repair
 + -1 more
Jason at Vectro Computers did a very good job and now my computer is working better than its worked in a long time.
Description of Work: Lap top computer repair. New hard drive replacement after diagnostic indicated this was necessary for the computer to run efficiently.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$350
Malcolm D.
02/2017
5.0
computer repair
 + -1 more
Jason knows Windows PCs inside and out, and has been able to solve any problem I have thrown at him. I tried several different computer service professionals before finding Jason, and I now use him exclusively because of the combination of reliability, responsiveness, and value (reasonable pricing).
Description of Work: I have hired Jason at Vectro Computers four times to complete such tasks as repairing a laptop, evaluating a persistent error in a windows PC, and reinstalling Windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Jane S.
02/2017
5.0
computer repair, internet service
 + 0 more
It's going very well. It is a pleasure to work with Vectro Computers.
Description of Work: I inherited a publishing and web design business from my husband, which needs to be mostly shut down. I needed a lot of computer and internet help. Vectro Computers has tuned up my computers, installed updates, fixed problems, and is in the process of shutting down one computer. I needed a new printer, and Vectro installed it. Vectro also changed one PayPal account connected to a website for another; closed down some internet accounts; eliminated unneeded email addresses on my web server, etc. It is an ongoing project.
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*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/
Service Categories
Computer Repair,
Internet Service,
Stereo and Home Theater Systems
FAQ
Vectro Computers is currently rated 4.9 overall out of 5.
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 8:00 PM
Vectro Computers accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa