Timber Outdoor Services

Description of Work: Completer Removal of an 80 Foot tall White Pine plus 3 other smaller trees.

Description of Work: Frank of Timber Outdoor Services came highly recommended by a neighbor for removing trees. He gave us a quote of $600 to remove two small trees and to grind the stumps along with another larger stump approx 15-20 ft away and offered to grind some other small stumps in the area.He came to take the trees down Sat., June 9th (at which time we paid him $500 of the total $600 quoted) and he said he would be back the following weekend to grind the stumps. (By the way, when he took the trees down he broke a sizable portion of a large rhododendron that was nearby and didn't even acknowledge it or apologize for it). He hadn't returned by June 24th and when we contacted him he told us his grinder was broken and he had to order a part. On June 29th i asked him the status and he said he was still trying to fix it. On July 5th he txted us and said he was going away till July 14th and he hoped the grinder would be fixed by then. He apologized for the delay. On July 20th when asked when he would be here he replied "ASAP". On July 27th i spoke with him and he advised he would try to be here July 31st and that he would call the night before if he couldn't make it. July 31st came and went with no sign of Frank yet again. On Aug. 6th, when asked when he would be here he replied "maybe Aug10th". On Aug. 13th i again spoke with him and he said his grinder was in the area and he'd have to check his schedule when he got to his office. On Aug. 18th we spoke to him again and he said he'd check his calendar when he got to the office (same line....) and call us back. We've never heard from him since. This guy has LIED CONTINUALLY while promising to complete the job he quoted. We have turned two other stump grinders away who offered to do the job because we originally felt we had contracted with Frank to do the job and we should give him the business. We also obviously felt that we had already paid him some of the fee for grinding the stumps even though he hadn't done any of that job. When he cut the 2 small trees down we planned to only pay him $350-400 and the balance when the stumps were ground. He asked for $500 and, after he went on and on telling us how important customer service is, why his customers always come back to him, etc etc., we felt ok paying him the $500 believing he would be back. We were very wrong! I WOULD NOT RECOMMEND FRANK OF TIMBER OUTDOOR SERVICES TO PERFORM ANY WORK IN YOUR YARD.