The Awning Place, Inc.

Great, so far. Waiting to see how it holds up to strong winds.

I purchased the awning because my husband has cancer and cannot sit in the sun, he loves to sit on out de ck with our dog but normal umbrellas you have to keep moving because the sun moves but not with this awning its great and he can sit outside and relax and enjoy the fresh cool air. The awning will decrease theheat of the sun 10-15 degrees when open and covering all the deck. We loce it and wish we had gotten one a long time ago.

From start to finish of the project they were outstanding. Customer service and the installers were A+

They would be my first choice on any future project

Fast, courteous and convenient service and a commitment to the customer.....this is what the Awning Place says in part about their company. Unfortunately, this was not my experience in dealing with the them. It's is too bad because they do have a good product, but their customer service was certainly lacking in my case. My original Awning was purchased in 2003 and I was very happy with the awning and the service. I don't know what happened since then with their treatment of customers. I called to have someone come out to give an estimate to repair or replace fabric. Scott came out on Sept 6th and said they would get back to me with an estimate. Two weeks later I still had not heard back and had to call the office to see what was going on. I was told by the woman in the office that Scott was - to quote her "a very busy man." and she wasn't sure what happened. I got a call back and was told the fabric I had chosen was no longer available. Scott came out again on Sept 22nd to show me different samples of fabric. I picked two samples and Scott was to get back to me on availability. I called the office later in the day and spoke to Bob's son to ask him to let Scott know that I made a decision on one of the samples and to please have Scott get back to me to confirm. Never heard back from anyone. On Oct 6th I had to call again and Bob told me that the awning fabric had been ordered (apparently my message about my choice was conveyed ......but no one got back to me to confirm!) I also told Bob that I never received a contract to check over the order and he said I should have received it and he would send it out. I received the contract on Oct 12th and parts of it were unreadable as to pattern and color. The very same day (Oct 12th) Bob left a message on my phone at 4:50 pm to say that someone would be out the next day to install the awning. Since I was not home at the time he called - I didn't have the chance to tell him I wouldn't be home the next day. I called him in the morning to inform him that I wouldn't be home and that I wasn't very happy about how his company communicated with their customers and the response I got was "YOU ARE JUST REHASHING EVERYTHING YOU ALREADY TOLD ME!" Really, is this the way to treat your customers? You go ahead and order fabric without the customer able to check over the order -- you set up an appointment without getting a confirmation as to whether it is convenient to the customer. Needless to say, I told Bob to cancel everything -- I will be looking for another awning company that puts their customers first.

no comment

They are neat, quick and professional. Arrived on time. New awning cover somewhat pricey, but the quality of awning is what I was looking for. If you own a Sunsetter Awning, and need a replacement, this is the company to call.

We purchased the original awning from them and when the time came to replace the canvas we called them again, as stated by others, it was pricey but we had it done, after a few months we started getting birds nesting under the awning and after trying all types of fixes we called them to come out and see if there was anything they could do to lessen the problem. They said there was a service charge of $87.50, which I thought was high but agreed too. Two workers that were already in Manchester came about 2 hours later and looked at the awning and said there was nothing that could be done since everything was working properly. They suggested I have the Fringe replaced with a longer one so that it could be looped under the awning and seal it off from the birds. That seemed to be a good idea so I asked them to contact their supervisor and ask what it would cost. I didn't hear back from the company for a few days and called them and spoke to Bob and he said he didn't think it would work, but would stop by and take a look once the snow we had that day melted. I waited another week and called again since it was a beautiful warm day. I set up an appointment for the following Wednesday. Wednesday came and went with no one showing up and no call as to why. On Thursday I called again and was told Bob had the Flu and would stop out the following Monday or Tuesday. Monday and Tuesday both came with no one showing up again and this time I waited until FRIDAY to call and see what was going on. The girl at the desk said he probably forgot so I asked her to have him call me back. I never heard from him at all but a BILL FOR $ 93 + came in today a MONTH after the original visit and there was never anything done to begin with, other then the 2 guys that were already in Manchester stopping in to look at it. In my opinion, their Customer Service and front desk leave a lot to be desired if it's not a BIG $$ project you need done. I will not use this company again and if asked I will tell them about the lack of communication. I will pay the bill even though there was really nothing done to justify it.

Excellent people to deal with excellent repairs done on my awning, great job Thanks

very responsive, professional and honest. very pleased.

great service, fast and efficient.

Within two hours of my request, Bob was out here measuring. Once awnings were made, installation took about two hours. They also hung up an awning I already owned for me in about an hour. All in all great service. Installers were very professional. Definitely will do business with them again.

The awning place first sent an estimator and the work was completed about two weeks later. The cost was at the low end of the estimate.

they answered right away, came to measure within a few days, awning was ready in two weeks. they called at 7:30am to tell me they were coming today, I had an appointment I could not cancel, I was put on the bottom of their list, almost two months later They finally came to install. girl in office was very nice and helpful and installers were very good...

Great job

I needed a simple repair to my awning at my home after Storm Alfred! Bob, the owner of the company came out to my house and recommended a new awning bar. The bar was measured and cut the same day he came out for an inspection. I was able to pick up the awning bar in his showroom and my repair is now complete!! Thank You!

SERVICE WAS GREAT. PROMPT. WORKERS WERE VERY COURTEOUS. I HIGHLY RECOMMEND.