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Jac's Cleaning Service, LLC

4.6(
17
)

House Cleaning, Windows, Window Cleaning,

... +24 more

About us

Jac's Cleaning Service, LLC is a Residential/Commercial cleaning company based out of Gales Ferry, CT that is accredited by the Better Business Bureau with an A+ rating. We are fully insured and bonded, and owned by Jacqueline M. Goldstein since 2010. We are a friendly, fair priced and flexible business, dedicated to serving the needs of our customers. We understand the hustle and bustle of everyday life, so it is our pleasure to help alleviate some stress by allowing you to take house cleaning off of your checklist. It is also important to keep an organized and healthy work environment, so we help out at the work place too! All supplies and equipment are provided. We are a proud member of the South Eastern Connecticut Chamber of Commerce, and can be found on Google, Facebook, Instagram, and LinkedIn.

Business highlights

14 years of trusted experience
Emergency Services Offered

Services we offer

Residential/Commercial cleaning services are provided with professionalism and care. We offer janitorial services, as well as offices including but not limited to: steam cleaning, dusting, windows, carpet/hardwood/tile floor care, bathrooms, kitchens, bedrooms, upholstery, weekly, bi-weekly, monthly or one time cleanings, post-construction, after-party, move-ins/move-outs, organizational assistance, seasonal yard clean-up, and more! Ask about our personalized checklist to form fit your cleaning.

Services we don't offer

There are no cleaning services that we do not offer.

Amenities

Free Estimates
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.617 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
6%
1
6%
Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Write a review
Showing 1-17 of 17 reviews
MaryLynn M.
04/2019
5.0
ceramic tile, countertops, glass repair, house cleaning, window cleaning, replacement windows
  + 4 more
Jackie was more than helpful setting up a cleaning service for my Mother after her stroke in 2018. Since then, there have been services every week faithfully. The attention to detail was especially pleasing, as my Mother is very particular about cleaning and the care of the wood in her home. My Mother was frustrated she could not fulfill these household chores anymore, and Jac's Cleaning Service not only showed her dignity and respect, but exceeded our expectations. Would highly recommend!
Description of Work: House cleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patricia H.
04/2018
5.0
house cleaning
  + -1 more
Although we went with another cleaning company that specialized in rental properties, Jacqueline was very professional, friendly and courteous and responded to emails quickly. It was apparent that she values customer service and makes it her number one priority. I am sure she could have done the job well, and would not hesitate to recommend her services.
Description of Work: Own a rental property and needed a cleaning company to come in after every rental.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mindy C.
06/2017
5.0
house cleaning
  + -1 more
I started using them, it must be a year ago in 2015. They made a good impression, but the last time they sent somebody, she broke a few things. She was wiping down, I have a toaster oven, she erased all the numbers on the thing. They did a good job cleaning the house. I might use them again, maybe! I think they’re expensive, but I didn’t do enough research into it.
Description of Work: They cleaned the house.
Rating CategoryRating out of 5
Yes, I recommend this pro
Jose R.
05/2017
5.0
house cleaning
  + -1 more
They were very professional and friendly. They also cleaned the inside of the refrigerator. They did a great job cleaning the house and were very thorough.
Description of Work: Deep housecleaning was needed.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$373
Amber A.
09/2016
5.0
house cleaning
  + -1 more
Wonderful! Jackie was very professional and customer service was perfect! I will work with this company again
Description of Work: Housecleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stephanie J.
09/2016
5.0
house cleaning
  + -1 more
Excellent! Jackie was a pleasure to work with, very accommodating and thorough.
Description of Work: I needed my aparment cleaned.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Korilyn B.
08/2016
1.0
house cleaning
  + -1 more
They never returned calls or emails schedule!
Description of Work: House work
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$120
Response from Jac's Cleaning Service, LLC
As one can tell by looking at our previous reviews, upon completion of our work we do a great job. Unfortunately, this particular case was a complete misunderstanding. As I have tried to explain to Mrs. [Member Name Removed], there was an add running on Angie's List for services with my company that I thought had expired. I was not responsive to the email from the Angie's List message center for a whole two weeks because, while on summer vacation with my family, I was certain that Jac's Cleaning Service, LLC was not accepting promotional offers. I assumed it was a standard automated message that I could check at a later time. I also explained that if she needed any refunds or had further questions, that Mrs. [Member Name Removed] could contact Angie's List personally and they will assist her. After apologizing for the miscommunication, I told her now that I knew about her inquiry, that we would be happy to provide services if they were needed. Any client who calls Jac's Cleaning Service, LLC at 860-303-6700 will be met with friendly customer service and professionalism. With proper contact of our office, and proper time confirmation, we can schedule a free estimate for all cleaning needs, commercial or residential for excellent service. Again, I had apologized for any miscommunication, and I hope other customers can understand that human beings make mistakes sometimes. Receiving an F all around rating from this person is unfortunate because there was no service performed, or even scheduled, to have been rated on at all. I cannot hold my company responsible for poor ratings on jobs that were non-existent, but in the future will be more diligent with checking the Angie's List message center messages.
Suzanne C.
06/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned my entire house -- was thrilled to have some help! Very friendly and detailed. I paid for some extra time because I needed all rooms cleaned. Originally purchased cleaning service through Angie's for a limited number of hours.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Judith C.
04/2016
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Judith C.
04/2016
5.0
house cleaning
  + -1 more
.
Description of Work: She did 3 hours worth of cleaning for 79.00. I chose the pieces in the house I wanted cleaned.She did a very good job.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Jodie C.
03/2016
5.0
house cleaning
  + -1 more
Jackie was fabulous!!!!! She made my house look like new! She will now be coming every other week, my house will always look clean! I highly recommend Jackie to anyone who just needs a little help. Thanks Jackie!!
Description of Work: Cleaned my house from top to bottom.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Mindy C.
03/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: I called her because of the special. It was worth it. She is a pleasant woman. I will use her again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$75
Susan E.
09/2014
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
christine C.
04/2014
5.0
house cleaning
  + -1 more
Excellent consistent cleaning service.
Description of Work: Bi-weekly Home cleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Barbara L.
02/2014
5.0
house cleaning
  + -1 more
.
Description of Work: HOUSE CLEANING, GOOD PERFORMANCE
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$125
peggy M.
12/2013
2.0
house cleaning
  + -1 more
unknown
Description of Work: She was very nice But she was only here 2 hrs the most & my house was not clean. Although she said she could clean it in that time. Shower dusting ect. Not done.. Vaccum was poor . She was suppose to clean ALL of my house every two weeks. I told her today I have to get someone eles.
Rating CategoryRating out of 5
christine C.
09/2013
5.0
house cleaning
  + -1 more
Service as expected
Description of Work: Excellent housecleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100

    Contact information

    7 Hurlbutt Rd, Gales Ferry, CT 06335

    http://www.jacscleaningservicellc.com

    Service hours

    Sunday:
    8:30 AM - 5:30 PM
    Monday:
    9:00 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM
    Saturday:
    8:30 AM - 5:30 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    House Cleaning,
    Windows,
    Window Cleaning,
    Glass and Mirrors,
    Countertops and Backsplashes,
    Ceramic Tile,
    Apartments,
    Home Healthcare - In-home Services,
    Floor Cleaning and Waxing,
    Buffing and Polishing,
    Ceiling Fans,
    Home and Garage Organization

    FAQ

    Jac's Cleaning Service, LLC is currently rated 4.6 overall out of 5.

    Sunday: 8:30 AM - 5:30 PM

    Monday: 9:00 AM - 5:30 PM

    Tuesday: 8:30 AM - 5:30 PM

    Wednesday: 8:30 AM - 5:30 PM

    Thursday: 8:30 AM - 5:30 PM

    Friday: 8:30 AM - 5:30 PM

    Saturday: 8:30 AM - 5:30 PM

    Jac's Cleaning Service, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Jac's Cleaning Service, LLC offers free project estimates.
    Yes, Jac's Cleaning Service, LLC offers eco-friendly accreditations.
    No, Jac's Cleaning Service, LLC does not offer a senior discount.
    Yes, Jac's Cleaning Service, LLC offers emergency services.
    No, Jac's Cleaning Service, LLC does not offer warranties.
    Jac's Cleaning Service, LLC offers the following services: Residential/Commercial cleaning services are provided with professionalism and care. We offer janitorial services, as well as offices including but not limited to: steam cleaning, dusting, windows, carpet/hardwood/tile floor care, bathrooms, kitchens, bedrooms, upholstery, weekly, bi-weekly, monthly or one time cleanings, post-construction, after-party, move-ins/move-outs, organizational assistance, seasonal yard clean-up, and more! Ask about our personalized checklist to form fit your cleaning.
    There are no cleaning services that we do not offer.

    Contact information

    7 Hurlbutt Rd, Gales Ferry, CT 06335

    http://www.jacscleaningservicellc.com

    Service hours

    Sunday:
    8:30 AM - 5:30 PM
    Monday:
    9:00 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM
    Saturday:
    8:30 AM - 5:30 PM